Order Processing Specialist
Anton Paar QuantaTec, Boynton Beach, Florida, United States, 33435
Overview
Do you thrive at the intersection of precision and momentum? Are you energized by keeping complex orders moving flawlessly from entry to shipment in a fast-paced, global environment? If you take ownership of details, understand the downstream impact of every transaction, and enjoy being the operational backbone that ensures customers receive exactly what they expect—on time and compliant, apply to our Order Processing Specialist and start playing a critical role in delivering operational excellence and an exceptional customer experience! Responsibilities
Processing Customer Instrument and Parts Sales Orders, Lab Analysis Service Orders, Loan Orders, Return Orders, and Credit Memos in SAP Reviewing customer purchase orders for completeness and following up with customers for any missing documentation or clarifications Processing payment paperwork such as LCs and CAD orders, if required, and communicating with US sales subsidiary regarding credit card transactions Creating Customer Accounts in local SAP, as required Processing Order Confirmations for distribution to customers Maintaining customer profiles to track exceptions to how their orders are to be shipped and communicate with other internal departments on changes to shipping requirements Updating and maintaining comments on customer orders in the header text in SAP to keep other departments current on status of payments and export compliance in order to ship goods Uploading order related documents into SAP (SLIs, LCs, flow charts, background information sheet, special discount approval) Reviewing open orders report daily and coordinating the timing to print pick lists and labels for instrument and parts orders, and following up on inventory shortages with the production team Managing consolidation of shipments by country, as requested, and coordinating all paperwork Reviewing delivery date change requests from Production Planning, communicating with customers regarding delivery delays, and processing revised order confirmations, if required Invoicing customers as required by individual order incoterms Processing debit notes for freight charges and maintaining a log Performing export compliance reviews of customers and maintaining appropriate export documentation Applying for export licenses, if applicable Processing AES filing for orders and proformas requiring it to ship via courier Requesting quotes from freight forwarders, if required Responding to carrier requests for information Processing free trade agreement certificates and any additional documents for shipments as per customer requests Responding with appropriate detail to customer inquiries pertaining to order information/status, product availability, and/or the plan of action to support customer requirements and on-time delivery Forwarding airway bills to customers as required Guiding, instructing and assisting coworkers regarding proforma invoices for shipments outside of sales orders Ensuring compliance as appropriate with US Export Administration Regulations, and reporting any deviations to Compliance Officer or Administrator All other duties as assigned Education and Experience
Two-year AA degree and three years of order processing and/or shipping experience Solid understanding and working knowledge of SAP (order management, order actions, order administration and invoicing) with the ability to manage daily business needs Excellent computer skills, including use of Microsoft Outlook, Word and Excel Ability to communicate clearly and effectively in a professional manner at all levels in and outside the organization Knowledge and experience with Shippers Letter Instructions, Shippers Export Declarations, Letters of Credit, and Cash Against Documents Ability to quickly separate mission-critical tasks from lower priority tasks; focuses on the most value-added projects of the day or week Flexible, with a positive attitude and passion for knowledge Effective organizational skills with the ability to manage multiple projects at once Preferred Skills
Associates or Bachelor’s Degree Experience in a manufacturing environment Experience with export compliance Competencies
Accountability
Takes responsibility for all work activities and personal actions Follows through on commitments, and acknowledges and learns from mistakes
Commitment
Acts according to the principles, vision and values of the organization Shows support and enthusiasm in their work assignments
Communication
Demonstrates the ability to clearly get a point across Shows acumen in writing, listening, and reading comprehension
Dependability
Shows up to work on time and is fully utilized and accounted for during work hours Is relied upon and available when additional time and effort is required
Integrity
Behaves honorably and ethically, is truthful and can be trusted Uses sound judgement in decision making
Problem Solving
Effectively identifies issues and evaluates options Seeks guidance to resolve issues in the best interest of the organization
Quality
Works to the highest of quality standards by identifying problems, testing and checking their work, and paying close attention to detail Looks for ways to improve quality within their work area
Teamwork
Works effectively in inter-department and inter-company teams Understands their role in a workgroup
Technical Expertise
Demonstrates depth of knowledge and skills, and applies technical expertise Looks for opportunities to advance their technical skills
Time Management
Ability to achieve desired results within given time frames Decides between conflicting priorities or seeks guidance
Organization and About Us
Who we are:
Anton Paar's high-precision instruments help our customers develop everyday products from your shampoo to your shoes, your lunch and favorite beverages, your computer and medication, jet engines, batteries and the pavement on which you commute every day. We help Fortune 500 companies of almost every industry sector, start-ups, and leading universities conduct their research and quality control. What We Do:
Anton Paar QuantaTec manufactures instruments for characterization of powders and porous materials using techniques like physisorption, chemisorption, gas pycnometry, mercury intrusion porosimetry, capillary flow porometry amongst others. Supervision
This role is an independent contributor who is a member of multiple teams and does not have supervisory responsibilities. Physical Requirements & Working Conditions
While performing the duties of this position, the employee is regularly required to sit, stand, walk, observe, communicate and handle items such as computers, machinery and other equipment. The employee must occasionally lift and/or move up to 20 pounds. Position requires the ability to obtain a passport for international travel. In regards to organizational issues, the employee will comply with the regulations set forward in the Anton Paar Employee Handbook, except if otherwise stated. Anton Paar QuantaTec Inc. is an Equal Opportunity Employer. Employment opportunities at Anton Paar QuantaTec Inc. are based upon one's qualifications and capabilities to perform the essential functions of a particular job. All employment opportunities are provided without regard to: age, race, color, religion, sex, pregnancy, childbirth or related medical condition, sexual orientation, gender identity, national origin, genetic information, sickle cell trait, marital status, disability, veteran status or any other characteristic protected by law.
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Do you thrive at the intersection of precision and momentum? Are you energized by keeping complex orders moving flawlessly from entry to shipment in a fast-paced, global environment? If you take ownership of details, understand the downstream impact of every transaction, and enjoy being the operational backbone that ensures customers receive exactly what they expect—on time and compliant, apply to our Order Processing Specialist and start playing a critical role in delivering operational excellence and an exceptional customer experience! Responsibilities
Processing Customer Instrument and Parts Sales Orders, Lab Analysis Service Orders, Loan Orders, Return Orders, and Credit Memos in SAP Reviewing customer purchase orders for completeness and following up with customers for any missing documentation or clarifications Processing payment paperwork such as LCs and CAD orders, if required, and communicating with US sales subsidiary regarding credit card transactions Creating Customer Accounts in local SAP, as required Processing Order Confirmations for distribution to customers Maintaining customer profiles to track exceptions to how their orders are to be shipped and communicate with other internal departments on changes to shipping requirements Updating and maintaining comments on customer orders in the header text in SAP to keep other departments current on status of payments and export compliance in order to ship goods Uploading order related documents into SAP (SLIs, LCs, flow charts, background information sheet, special discount approval) Reviewing open orders report daily and coordinating the timing to print pick lists and labels for instrument and parts orders, and following up on inventory shortages with the production team Managing consolidation of shipments by country, as requested, and coordinating all paperwork Reviewing delivery date change requests from Production Planning, communicating with customers regarding delivery delays, and processing revised order confirmations, if required Invoicing customers as required by individual order incoterms Processing debit notes for freight charges and maintaining a log Performing export compliance reviews of customers and maintaining appropriate export documentation Applying for export licenses, if applicable Processing AES filing for orders and proformas requiring it to ship via courier Requesting quotes from freight forwarders, if required Responding to carrier requests for information Processing free trade agreement certificates and any additional documents for shipments as per customer requests Responding with appropriate detail to customer inquiries pertaining to order information/status, product availability, and/or the plan of action to support customer requirements and on-time delivery Forwarding airway bills to customers as required Guiding, instructing and assisting coworkers regarding proforma invoices for shipments outside of sales orders Ensuring compliance as appropriate with US Export Administration Regulations, and reporting any deviations to Compliance Officer or Administrator All other duties as assigned Education and Experience
Two-year AA degree and three years of order processing and/or shipping experience Solid understanding and working knowledge of SAP (order management, order actions, order administration and invoicing) with the ability to manage daily business needs Excellent computer skills, including use of Microsoft Outlook, Word and Excel Ability to communicate clearly and effectively in a professional manner at all levels in and outside the organization Knowledge and experience with Shippers Letter Instructions, Shippers Export Declarations, Letters of Credit, and Cash Against Documents Ability to quickly separate mission-critical tasks from lower priority tasks; focuses on the most value-added projects of the day or week Flexible, with a positive attitude and passion for knowledge Effective organizational skills with the ability to manage multiple projects at once Preferred Skills
Associates or Bachelor’s Degree Experience in a manufacturing environment Experience with export compliance Competencies
Accountability
Takes responsibility for all work activities and personal actions Follows through on commitments, and acknowledges and learns from mistakes
Commitment
Acts according to the principles, vision and values of the organization Shows support and enthusiasm in their work assignments
Communication
Demonstrates the ability to clearly get a point across Shows acumen in writing, listening, and reading comprehension
Dependability
Shows up to work on time and is fully utilized and accounted for during work hours Is relied upon and available when additional time and effort is required
Integrity
Behaves honorably and ethically, is truthful and can be trusted Uses sound judgement in decision making
Problem Solving
Effectively identifies issues and evaluates options Seeks guidance to resolve issues in the best interest of the organization
Quality
Works to the highest of quality standards by identifying problems, testing and checking their work, and paying close attention to detail Looks for ways to improve quality within their work area
Teamwork
Works effectively in inter-department and inter-company teams Understands their role in a workgroup
Technical Expertise
Demonstrates depth of knowledge and skills, and applies technical expertise Looks for opportunities to advance their technical skills
Time Management
Ability to achieve desired results within given time frames Decides between conflicting priorities or seeks guidance
Organization and About Us
Who we are:
Anton Paar's high-precision instruments help our customers develop everyday products from your shampoo to your shoes, your lunch and favorite beverages, your computer and medication, jet engines, batteries and the pavement on which you commute every day. We help Fortune 500 companies of almost every industry sector, start-ups, and leading universities conduct their research and quality control. What We Do:
Anton Paar QuantaTec manufactures instruments for characterization of powders and porous materials using techniques like physisorption, chemisorption, gas pycnometry, mercury intrusion porosimetry, capillary flow porometry amongst others. Supervision
This role is an independent contributor who is a member of multiple teams and does not have supervisory responsibilities. Physical Requirements & Working Conditions
While performing the duties of this position, the employee is regularly required to sit, stand, walk, observe, communicate and handle items such as computers, machinery and other equipment. The employee must occasionally lift and/or move up to 20 pounds. Position requires the ability to obtain a passport for international travel. In regards to organizational issues, the employee will comply with the regulations set forward in the Anton Paar Employee Handbook, except if otherwise stated. Anton Paar QuantaTec Inc. is an Equal Opportunity Employer. Employment opportunities at Anton Paar QuantaTec Inc. are based upon one's qualifications and capabilities to perform the essential functions of a particular job. All employment opportunities are provided without regard to: age, race, color, religion, sex, pregnancy, childbirth or related medical condition, sexual orientation, gender identity, national origin, genetic information, sickle cell trait, marital status, disability, veteran status or any other characteristic protected by law.
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