Customer Service Representative: New Full-Time Opportunity in Ferndale!
Washington Staffing, Ferndale, Washington, United States, 98248
Customer Service Representative
Express Employment Professionals in Bellingham has partnered with a local Ferndale company to find an amazing Customer Service Representative to join their team! This is a full-time, long-term opportunity that offers competitive pay and benefits! Pay: $21.00 - $24.00/HR Schedule: Full-Time, Monday-Friday, 8:00 AM-5:00 PM Location: Ferndale, WA Job Duties & Responsibilities include: Process customer order requests received via email & phone directly from customers or members of the sales team Provide timely communication to customers that advises them of order processing and fulfillment timelines Ensure orders are entered in efficiently, accurately, and in a timely fashion Prioritize all escalated requests and provide expedited resolution for any aging orders Coordinate with other CSRs and Warehouse Teams to ensure that the customer Orders are processed appropriately Establish familiarity with product catalog, features, and service model to effectively support customers and communications Manage group e-mail and own responsibility for all requests for the assigned business groups Processing incoming requests via phone, email, or internal client communications in a timely and effective manner Ensure Service Level Agreements are met regarding case processing times Prepare credit/debit memos and send to customer Coordinate with the client for required approvals Follow up until resolution and send confirmation to the customer Send return request forms to customers to fill out and return Process customer requests while adhering to defined returns/ sales policies Coordinate with CSRs/ Sales for needed information and approvals Provide notifications and coordinate with customers and carriers to ensure pickups of material and routing to the appropriate facility or customer (ship-to) address Provide follow-ups to customers, warehouse teams regarding requests Additional duties as assigned This Company Offers: Health Insurance Paid Time Off Benefits Offered to all Express Associates: Medical Plan Dental Plan Holiday Pay (6 observed days) 401(K) Retirement Savings Plan Vision/Eyewear Plan Life Insurance Prescription Drug Reimbursement Short-Term Disability Referral Bonus of $200.00 for every successful referral Weekly Pay Direct Deposit Visa Cash Card Double the Reward Referral Program Know someone looking for work or open to new opportunities? Refer them to Express Employment Professionals in Bellingham. When they work 80 hours, you both earn $100. It's that simple. Help a friend. Earn cash. Everyone wins. For confidential consideration, call or text our office at 360-734-2457 for an immediate phone interview.
Express Employment Professionals in Bellingham has partnered with a local Ferndale company to find an amazing Customer Service Representative to join their team! This is a full-time, long-term opportunity that offers competitive pay and benefits! Pay: $21.00 - $24.00/HR Schedule: Full-Time, Monday-Friday, 8:00 AM-5:00 PM Location: Ferndale, WA Job Duties & Responsibilities include: Process customer order requests received via email & phone directly from customers or members of the sales team Provide timely communication to customers that advises them of order processing and fulfillment timelines Ensure orders are entered in efficiently, accurately, and in a timely fashion Prioritize all escalated requests and provide expedited resolution for any aging orders Coordinate with other CSRs and Warehouse Teams to ensure that the customer Orders are processed appropriately Establish familiarity with product catalog, features, and service model to effectively support customers and communications Manage group e-mail and own responsibility for all requests for the assigned business groups Processing incoming requests via phone, email, or internal client communications in a timely and effective manner Ensure Service Level Agreements are met regarding case processing times Prepare credit/debit memos and send to customer Coordinate with the client for required approvals Follow up until resolution and send confirmation to the customer Send return request forms to customers to fill out and return Process customer requests while adhering to defined returns/ sales policies Coordinate with CSRs/ Sales for needed information and approvals Provide notifications and coordinate with customers and carriers to ensure pickups of material and routing to the appropriate facility or customer (ship-to) address Provide follow-ups to customers, warehouse teams regarding requests Additional duties as assigned This Company Offers: Health Insurance Paid Time Off Benefits Offered to all Express Associates: Medical Plan Dental Plan Holiday Pay (6 observed days) 401(K) Retirement Savings Plan Vision/Eyewear Plan Life Insurance Prescription Drug Reimbursement Short-Term Disability Referral Bonus of $200.00 for every successful referral Weekly Pay Direct Deposit Visa Cash Card Double the Reward Referral Program Know someone looking for work or open to new opportunities? Refer them to Express Employment Professionals in Bellingham. When they work 80 hours, you both earn $100. It's that simple. Help a friend. Earn cash. Everyone wins. For confidential consideration, call or text our office at 360-734-2457 for an immediate phone interview.