Senior Instructional Designer
Social Finance, Inc. (SoFi), Jacksonville, Florida, United States, 32290
Overview
Shape a brighter financial future with us. Together with our members, we’re changing the way people think about and interact with personal finance. We’re a next-generation financial services company and national bank using innovative, mobile-first technology to help our millions of members reach their goals. The industry is going through an unprecedented transformation, and we’re at the forefront. We’re proud to come to work every day knowing that what we do has a direct impact on people’s lives, with our core values guiding us every step of the way.
Join us to invest in yourself, your career, and the financial world.
The Role
This career is for those who enjoy solving problems, taking on difficult challenges and finding creative solutions. In this role, we look to do the right thing, and when unsure, we do the harder thing. The candidate must communicate clearly, write well, and speak persuasively. Communicating anything to anyone comes easily and can be done seamlessly on the phone, or in writing.
SoFi’s Instructional Designer supports all operations employees daily through designing learning programs and courses. This role supports keeping the SoFi Operations community improving and growing. The Instructional Designer will prioritize and respond to multiple training requests from business partners in operations, the project management office, and the learning and development team. These conversations should include seeking solutions for SoFi various business units, including frontline employees, how to create effective learning and development tools and methods, and new solutions from the latest learning trends.
What You’ll Do
Create multiple methods of learning for SoFi employees. Deliverables may include but not limited to, e-learning, instructor-led training modules, infographics, learning bites, short instructional videos, and utilize resources to support employee development
Consult with subject matter experts, and stakeholders to create content and design materials from scratch
Analyze complex technical content and write engaging and accurate scripts within set deadlines
Awareness of latest learning trends, theories, frameworks, and evaluation protocols that align with the needs of adult learners
Develop and write learning assessments for varying training delivery
Manage content libraries for all business functions with experience using various learning management systems (LMS) to house training, assessments and tracking completion of each
Help guide and execute visual strategy for training products, communications and knowledge management systems with the company brand guidelines
Manage multiple projects simultaneously using the JIRA system
Produce concise, clear and interactive instructional materials for web-based and instructor-led training
Support monitoring and evaluation of learning using surveys and other feedback mechanisms, including train-the-trainers sessions and trainer certifications
Efficiently manage time and workload in a fast-paced environment
Collaborate with internal teams of project managers, designers, and programmers
Promote a positive corporate culture by exhibiting a strong level of professionalism
What You’ll Need
Bachelor’s degree in Instructional Design, Education, Technical Writing, Library Sciences, English, Interactive Media or Marketing Communications is preferred
Minimum 5 years of Instructional Design experience
Proficiency in utilizing AI tools to create content and course materials
Excellent business writing and communications skills
Experience in designing training materials using the ADDIE and Kirkpatrick models
Understanding of Learning Theories and Instructional Design Models
Experience with Microsoft Suite and Google Suite
Proficiency with Articulate Storyline and the Articulate 360 tools
Experience with Learning Management Systems preferred
Experience developing materials for classroom (ILT), virtual, and self-paced modules (CBT)
Experience working in FinTech, banking or financial services
Preferred
Experience in creating training materials for financial institutions preferred
Experience designing curriculum for Fraud Operations in a banking environment preferred
Compensation and Benefits The base pay range for this role is listed below. Final base pay offer will be determined based on individual factors such as the candidate’s experience, skills, and location.
To view all of our comprehensive and competitive benefits, visit our Benefits at SoFi
page!
Pay range: $80,000.00 - $150,000.00
Payment frequency: Annual
This role is also eligible for a bonus and competitive benefits. More information about our employee benefits can be found in the link above.
SoFi provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion (including religious dress and grooming practices), sex (including pregnancy, childbirth and related medical conditions, breastfeeding, and conditions related to breastfeeding), gender, gender identity, gender expression, national origin, ancestry, age (40 or over), physical or medical disability, medical condition, marital status, registered domestic partner status, sexual orientation, genetic information, military and/or veteran status, or any other basis prohibited by applicable state or federal law.
The Company hires the best qualified candidate for the job, without regard to protected characteristics. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. SoFi is committed to an inclusive culture. As part of this commitment, SoFi offers reasonable accommodations to candidates with physical or mental disabilities. If you need accommodations to participate in the job application or interview process, please let your recruiter know or email accommodations@sofi.com. Due to insurance coverage issues, we are unable to accommodate remote work from Hawaii or Alaska at this time. Internal Employees If you are a current employee, do not apply here - please navigate to our Internal Job Board in Greenhouse to apply to our open roles.
Terms and Conditions Apply. SOFI RESERVES THE RIGHT TO MODIFY OR DISCONTINUE PRODUCTS AND BENEFITS AT ANY TIME WITHOUT NOTICE. To qualify, a borrower must be a U.S. citizen or other eligible status and meet SoFi's underwriting requirements. Not all borrowers receive the lowest rate. Lowest rates reserved for the most creditworthy borrowers. If approved, your actual rate will be within the range of rates listed above and will depend on a variety of factors, including term of loan, evaluation of your creditworthiness, years of professional experience, income, and a variety of other factors. Rates and Terms are subject to change at anytime without notice and are subject to state restrictions.
SoFi refinance loans are private loans and do not have the same repayment options that the federal loan program offers, or may become available, such as Income Based Repayment or Income Contingent Repayment or PAYE.
Licensed by the Department of Financial Protection and Innovation under the California Financing Law License No. 6054612. SoFi loans are originated by SoFi Lending Corp. or an affiliate, NMLS # 696891. (
www.nmlsconsumeraccess.org
)
✝︎ To check the rates and terms you qualify for, SoFi conducts a soft credit pull that will not affect your credit score. However, if you choose a product and continue your application, we will request your full credit report from one or more consumer reporting agencies, which is considered a hard credit pull and may affect your credit.
We use pixels and other tracking technologies to collect your information and actions to enhance site navigation, personalize content, analyze site usage, and assist in marketing efforts. We share this information with social media, advertising, and analytics partners. If you do not make a selection, you agree to our use of these technologies.Privacy Policy
Privacy Preference Center Switch Label label
Switch Label label
When you opt out, we will not sell/ share your personal information with third parties to provide you with more relevant advertisements across other websites, platforms, and applications. For more information, visit https://www.sofi.com/online-privacy-policy/.
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Shape a brighter financial future with us. Together with our members, we’re changing the way people think about and interact with personal finance. We’re a next-generation financial services company and national bank using innovative, mobile-first technology to help our millions of members reach their goals. The industry is going through an unprecedented transformation, and we’re at the forefront. We’re proud to come to work every day knowing that what we do has a direct impact on people’s lives, with our core values guiding us every step of the way.
Join us to invest in yourself, your career, and the financial world.
The Role
This career is for those who enjoy solving problems, taking on difficult challenges and finding creative solutions. In this role, we look to do the right thing, and when unsure, we do the harder thing. The candidate must communicate clearly, write well, and speak persuasively. Communicating anything to anyone comes easily and can be done seamlessly on the phone, or in writing.
SoFi’s Instructional Designer supports all operations employees daily through designing learning programs and courses. This role supports keeping the SoFi Operations community improving and growing. The Instructional Designer will prioritize and respond to multiple training requests from business partners in operations, the project management office, and the learning and development team. These conversations should include seeking solutions for SoFi various business units, including frontline employees, how to create effective learning and development tools and methods, and new solutions from the latest learning trends.
What You’ll Do
Create multiple methods of learning for SoFi employees. Deliverables may include but not limited to, e-learning, instructor-led training modules, infographics, learning bites, short instructional videos, and utilize resources to support employee development
Consult with subject matter experts, and stakeholders to create content and design materials from scratch
Analyze complex technical content and write engaging and accurate scripts within set deadlines
Awareness of latest learning trends, theories, frameworks, and evaluation protocols that align with the needs of adult learners
Develop and write learning assessments for varying training delivery
Manage content libraries for all business functions with experience using various learning management systems (LMS) to house training, assessments and tracking completion of each
Help guide and execute visual strategy for training products, communications and knowledge management systems with the company brand guidelines
Manage multiple projects simultaneously using the JIRA system
Produce concise, clear and interactive instructional materials for web-based and instructor-led training
Support monitoring and evaluation of learning using surveys and other feedback mechanisms, including train-the-trainers sessions and trainer certifications
Efficiently manage time and workload in a fast-paced environment
Collaborate with internal teams of project managers, designers, and programmers
Promote a positive corporate culture by exhibiting a strong level of professionalism
What You’ll Need
Bachelor’s degree in Instructional Design, Education, Technical Writing, Library Sciences, English, Interactive Media or Marketing Communications is preferred
Minimum 5 years of Instructional Design experience
Proficiency in utilizing AI tools to create content and course materials
Excellent business writing and communications skills
Experience in designing training materials using the ADDIE and Kirkpatrick models
Understanding of Learning Theories and Instructional Design Models
Experience with Microsoft Suite and Google Suite
Proficiency with Articulate Storyline and the Articulate 360 tools
Experience with Learning Management Systems preferred
Experience developing materials for classroom (ILT), virtual, and self-paced modules (CBT)
Experience working in FinTech, banking or financial services
Preferred
Experience in creating training materials for financial institutions preferred
Experience designing curriculum for Fraud Operations in a banking environment preferred
Compensation and Benefits The base pay range for this role is listed below. Final base pay offer will be determined based on individual factors such as the candidate’s experience, skills, and location.
To view all of our comprehensive and competitive benefits, visit our Benefits at SoFi
page!
Pay range: $80,000.00 - $150,000.00
Payment frequency: Annual
This role is also eligible for a bonus and competitive benefits. More information about our employee benefits can be found in the link above.
SoFi provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion (including religious dress and grooming practices), sex (including pregnancy, childbirth and related medical conditions, breastfeeding, and conditions related to breastfeeding), gender, gender identity, gender expression, national origin, ancestry, age (40 or over), physical or medical disability, medical condition, marital status, registered domestic partner status, sexual orientation, genetic information, military and/or veteran status, or any other basis prohibited by applicable state or federal law.
The Company hires the best qualified candidate for the job, without regard to protected characteristics. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. SoFi is committed to an inclusive culture. As part of this commitment, SoFi offers reasonable accommodations to candidates with physical or mental disabilities. If you need accommodations to participate in the job application or interview process, please let your recruiter know or email accommodations@sofi.com. Due to insurance coverage issues, we are unable to accommodate remote work from Hawaii or Alaska at this time. Internal Employees If you are a current employee, do not apply here - please navigate to our Internal Job Board in Greenhouse to apply to our open roles.
Terms and Conditions Apply. SOFI RESERVES THE RIGHT TO MODIFY OR DISCONTINUE PRODUCTS AND BENEFITS AT ANY TIME WITHOUT NOTICE. To qualify, a borrower must be a U.S. citizen or other eligible status and meet SoFi's underwriting requirements. Not all borrowers receive the lowest rate. Lowest rates reserved for the most creditworthy borrowers. If approved, your actual rate will be within the range of rates listed above and will depend on a variety of factors, including term of loan, evaluation of your creditworthiness, years of professional experience, income, and a variety of other factors. Rates and Terms are subject to change at anytime without notice and are subject to state restrictions.
SoFi refinance loans are private loans and do not have the same repayment options that the federal loan program offers, or may become available, such as Income Based Repayment or Income Contingent Repayment or PAYE.
Licensed by the Department of Financial Protection and Innovation under the California Financing Law License No. 6054612. SoFi loans are originated by SoFi Lending Corp. or an affiliate, NMLS # 696891. (
www.nmlsconsumeraccess.org
)
✝︎ To check the rates and terms you qualify for, SoFi conducts a soft credit pull that will not affect your credit score. However, if you choose a product and continue your application, we will request your full credit report from one or more consumer reporting agencies, which is considered a hard credit pull and may affect your credit.
We use pixels and other tracking technologies to collect your information and actions to enhance site navigation, personalize content, analyze site usage, and assist in marketing efforts. We share this information with social media, advertising, and analytics partners. If you do not make a selection, you agree to our use of these technologies.Privacy Policy
Privacy Preference Center Switch Label label
Switch Label label
When you opt out, we will not sell/ share your personal information with third parties to provide you with more relevant advertisements across other websites, platforms, and applications. For more information, visit https://www.sofi.com/online-privacy-policy/.
#J-18808-Ljbffr