Posted Wednesday, January 28, 2026 at 6:00 AM
Position Overview The Key Account Manager builds and maintains strategic client relationships, ensuring long‑term retention, financial performance, and daily operational excellence. Acting as the primary client liaison, this role manages the complete order lifecycle—from initial inquiry to final delivery and invoicing—while ensuring a consistent, high‑quality customer experience.
Key Responsibilities
Build and maintain strong, long-term relationships with assigned clients.
Act as the trusted advisor and primary point of contact for all client needs.
Monitor account performance and financial health to ensure retention and profitability.
Identify opportunities for growth and collaborate with internal teams to execute.
Manage the end-to-end order process, ensuring accuracy and timely fulfillment.
Coordinate shipment scheduling and proactively communicate updates to clients.
Resolve issues quickly and effectively to maintain client satisfaction.
Qualifications
Bachelor’s degree in Business, Supply Chain, or related field.
3+ years of experience in account management, customer service, or logistics.
Strong organizational skills and attention to detail.
Excellent communication and problem‑solving abilities.
Proficiency in CRM systems and order management tools.
Customer‑focused mindset with a commitment to service excellence.
Ability to manage multiple priorities in a fast‑paced environment.
IL Comp Info: Pay range: $70,000 to $95,000.
ESG Statement: We strive to make our world better by utilizing ingenuity and technology to minimize our environmental impact, cultivating a business that recognizes the intrinsic value of diversity and inclusion, and requiring accountability, transparency and integrity in everything we do.
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Position Overview The Key Account Manager builds and maintains strategic client relationships, ensuring long‑term retention, financial performance, and daily operational excellence. Acting as the primary client liaison, this role manages the complete order lifecycle—from initial inquiry to final delivery and invoicing—while ensuring a consistent, high‑quality customer experience.
Key Responsibilities
Build and maintain strong, long-term relationships with assigned clients.
Act as the trusted advisor and primary point of contact for all client needs.
Monitor account performance and financial health to ensure retention and profitability.
Identify opportunities for growth and collaborate with internal teams to execute.
Manage the end-to-end order process, ensuring accuracy and timely fulfillment.
Coordinate shipment scheduling and proactively communicate updates to clients.
Resolve issues quickly and effectively to maintain client satisfaction.
Qualifications
Bachelor’s degree in Business, Supply Chain, or related field.
3+ years of experience in account management, customer service, or logistics.
Strong organizational skills and attention to detail.
Excellent communication and problem‑solving abilities.
Proficiency in CRM systems and order management tools.
Customer‑focused mindset with a commitment to service excellence.
Ability to manage multiple priorities in a fast‑paced environment.
IL Comp Info: Pay range: $70,000 to $95,000.
ESG Statement: We strive to make our world better by utilizing ingenuity and technology to minimize our environmental impact, cultivating a business that recognizes the intrinsic value of diversity and inclusion, and requiring accountability, transparency and integrity in everything we do.
#J-18808-Ljbffr