Job Description
Job Description
Customer Service / Inside Sales Lead
Sales and Marketing Responsibilities
Provide trade show planning and marketing promotional assistance.
Assist with MRPC web-site updates and E-newsletter support.
Provide customer hospitality for visitors to MRPC.
Production and New Product Development Responsibilities
Promote and maintain positive customer relationship within the product services offered.
Respond to customers inquiries relative to order status, such as shipping, delivery dates, order changes, cancellations, complaints, warranties, and requests for quotations, literature, parts list, etc. as required.
Timely responses provided to customers on expediting quotes.
Timely responses on order status, shipping and delivery commitments.
Coach and assist Customer Service Representatives of any conditions that may require resolutions to customers.
Inputting of appropriate data into the ERP system relative to the customer orders, data and communications as required.
Prepare and distribute various reports, to include engineering project status, quote log, customer schedule and backlog reports.
Maintain service records, customer files and orders as required.
Train new associates in Customer Service when needed.
Periodic audits of contract review process.
Development and Leadership
Coach and Lead Customer Service Representatives to assure positive communication to customers and data integrity in the ERP system.
Learn and enhance other skills within material management.
Continuous improvement projects to streamline use of IQMS.
Track progress on versatility matrix for department depth.
Other duties and projects as needed QUALIFICATIONS (KNOWLEDGE, SKILLS & ABILITIES):
Must follow verbal & written instructions
Become proficient in company procedures and knowledgeable in opening all department equipment
Requires 1 year of experience customer service to become familiar with duties, procedures and to acquire proficiency in the assigned responsibilities
Safety protection must be worn as required
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Customer Service / Inside Sales Lead
Sales and Marketing Responsibilities
Provide trade show planning and marketing promotional assistance.
Assist with MRPC web-site updates and E-newsletter support.
Provide customer hospitality for visitors to MRPC.
Production and New Product Development Responsibilities
Promote and maintain positive customer relationship within the product services offered.
Respond to customers inquiries relative to order status, such as shipping, delivery dates, order changes, cancellations, complaints, warranties, and requests for quotations, literature, parts list, etc. as required.
Timely responses provided to customers on expediting quotes.
Timely responses on order status, shipping and delivery commitments.
Coach and assist Customer Service Representatives of any conditions that may require resolutions to customers.
Inputting of appropriate data into the ERP system relative to the customer orders, data and communications as required.
Prepare and distribute various reports, to include engineering project status, quote log, customer schedule and backlog reports.
Maintain service records, customer files and orders as required.
Train new associates in Customer Service when needed.
Periodic audits of contract review process.
Development and Leadership
Coach and Lead Customer Service Representatives to assure positive communication to customers and data integrity in the ERP system.
Learn and enhance other skills within material management.
Continuous improvement projects to streamline use of IQMS.
Track progress on versatility matrix for department depth.
Other duties and projects as needed QUALIFICATIONS (KNOWLEDGE, SKILLS & ABILITIES):
Must follow verbal & written instructions
Become proficient in company procedures and knowledgeable in opening all department equipment
Requires 1 year of experience customer service to become familiar with duties, procedures and to acquire proficiency in the assigned responsibilities
Safety protection must be worn as required
#J-18808-Ljbffr