Technical Customer Service & Sales Associate
Everblue, Huntersville, North Carolina, United States, 28078
Location:
Huntersville, NC (Hybrid – approximately 3 days onsite per week)
Empower professionals. Advance sustainability. Make a difference.
At Everblue, we help people build careers in energy efficiency and sustainability through industry-leading training, certifications, and technology solutions. Our mission is to support professionals, contractors, and organizations nationwide in creating a more sustainable future.
We’re looking for a proactive, sales-minded problem solver to join our team as a Technical Customer Service & Sales Associate. In this role, you’ll be the trusted guide for our customers—helping them navigate programs, enroll in the right training, and move confidently toward their career goals.
This is not a script-reading support role. It’s a position for someone who can think on their feet, adapt quickly, and take ownership of making every customer interaction a success.
What You’ll Do
Serve as the first point of contact for customers via phone, email, live chat, and web inquiries
Guide customers to the right courses or certifications based on their goals
Explain program benefits, eligibility, and distinctions between offerings such as HOMES and HEAR
Accurately process enrollments, sales orders, and support requests
Maintain detailed and accurate records in the CRM
Troubleshoot semi-technical issues related to online training platforms, exams, and credentials
Escalate complex cases as needed
Conduct proactive outreach to applicants and past customers for updates, renewals, and re-engagement
Identify upsell and cross-sell opportunities through consultative, educational conversations
Deliver clear, human-centered guidance around benefits, timelines, and application status
Collaborate with sales, marketing, product, and training teams
Recommend process improvements to enhance efficiency and customer experience
What We’re Looking For
2–5 years of experience in customer service, inside sales, technical support, or a related role
Experience in education, SaaS, or training environments preferred
Strong communication, empathy, and active listening skills
Comfort learning new systems and troubleshooting user issues
Consultative, sales-oriented mindset
Strong organizational skills and attention to detail
Ability to manage multiple priorities in a fast-paced environment
Experience using CRM tools and Microsoft Office
Familiarity with Google Drive is a plus
Collaborative, adaptable team player
Bachelor’s degree preferred or equivalent relevant experience
Why Join Everblue
Mission-driven work supporting clean energy and workforce development
Professional growth and development opportunities
Hybrid work model after an initial in-office period in Huntersville, NC
Supportive, collaborative culture that values initiative and humor
Equal Employment Opportunity Everblue is an equal opportunity employer. We value the diverse perspectives, experiences, and talents within our team and encourage all qualified candidates to apply. We are committed to creating an inclusive environment for all employees.
Ready to make an impact? Apply today and help customers succeed while advancing Everblue’s mission.
#J-18808-Ljbffr
Huntersville, NC (Hybrid – approximately 3 days onsite per week)
Empower professionals. Advance sustainability. Make a difference.
At Everblue, we help people build careers in energy efficiency and sustainability through industry-leading training, certifications, and technology solutions. Our mission is to support professionals, contractors, and organizations nationwide in creating a more sustainable future.
We’re looking for a proactive, sales-minded problem solver to join our team as a Technical Customer Service & Sales Associate. In this role, you’ll be the trusted guide for our customers—helping them navigate programs, enroll in the right training, and move confidently toward their career goals.
This is not a script-reading support role. It’s a position for someone who can think on their feet, adapt quickly, and take ownership of making every customer interaction a success.
What You’ll Do
Serve as the first point of contact for customers via phone, email, live chat, and web inquiries
Guide customers to the right courses or certifications based on their goals
Explain program benefits, eligibility, and distinctions between offerings such as HOMES and HEAR
Accurately process enrollments, sales orders, and support requests
Maintain detailed and accurate records in the CRM
Troubleshoot semi-technical issues related to online training platforms, exams, and credentials
Escalate complex cases as needed
Conduct proactive outreach to applicants and past customers for updates, renewals, and re-engagement
Identify upsell and cross-sell opportunities through consultative, educational conversations
Deliver clear, human-centered guidance around benefits, timelines, and application status
Collaborate with sales, marketing, product, and training teams
Recommend process improvements to enhance efficiency and customer experience
What We’re Looking For
2–5 years of experience in customer service, inside sales, technical support, or a related role
Experience in education, SaaS, or training environments preferred
Strong communication, empathy, and active listening skills
Comfort learning new systems and troubleshooting user issues
Consultative, sales-oriented mindset
Strong organizational skills and attention to detail
Ability to manage multiple priorities in a fast-paced environment
Experience using CRM tools and Microsoft Office
Familiarity with Google Drive is a plus
Collaborative, adaptable team player
Bachelor’s degree preferred or equivalent relevant experience
Why Join Everblue
Mission-driven work supporting clean energy and workforce development
Professional growth and development opportunities
Hybrid work model after an initial in-office period in Huntersville, NC
Supportive, collaborative culture that values initiative and humor
Equal Employment Opportunity Everblue is an equal opportunity employer. We value the diverse perspectives, experiences, and talents within our team and encourage all qualified candidates to apply. We are committed to creating an inclusive environment for all employees.
Ready to make an impact? Apply today and help customers succeed while advancing Everblue’s mission.
#J-18808-Ljbffr