Job Description
SALES REPRESENTATIVE – SPECIALTIES - NAFTA
LOCATION : USA – HOUSTON
MANAGER : GENERAL MANAGER, H&R GROUP US, INC.
ROLE EXPECTATIONS:
Growth of company business through sales opportunities. Customer relationships, pricing and sampling. Document intelligence and information via CRM and Visit Reports with effective and timely communications. Compliance with company policies and processes.
ROLE DIMENSIONS:
Organization turnover: $40 M per year with engagement in sales and distribution of specialty oil and wax products for tire & rubber, elastomer & plastics, cosmetic & personal care, adhesive applications…
People management: No direct reports.
Primary Interfaces:
General Manager (Houston)
Customer Service (Houston)
Sales Managers
Product Managers Specialty products (Hamburg, Germany)
Export Manager (Hamburg, Germany)
Technical Manager – (Houston)
Primary markets for the role: tire & rubber, elastomers & plastics, technical rubber goods, cosmetics & personal care, adhesives, and pharmaceuticals.
KEY ROLE RESPONSIBILITIES
NAFTA customer sales growth; lead follow up; customer acquisition
Customer lead investigations and projects as assigned
Customer relationship development for assigned accounts
Customer quotations – new leads; assigned accounts and H&R affiliates
Customer price lists
Sample (sales) process owner: requests samples; documents and updates outcome of client evaluation on time metrics (defined below)
CRM – documents sales leads and investigations and contacts; assists Sales Managers with visit report and sample follow up
Transaction economic evaluation to determine profitability (Quote Worksheet)
Customer pricing notifications and documentation; direct accounts and assist to Sales Managers and General Manager
Customer Satisfaction Sales Coordinator for clients information to be used in the annual assessment
Performance metrics
Respond to lead emails or calls within 1 business day
Weekly report on sample status
Reports - weekly (end of business on Tuesdays) on sales development leads and assigned accounts
Submit CRM visit/call reports within 1 business day of the activity.
KEY ISO PROCESS or INSTRUCTION RESPONSIBILITES
4.1 Data, document and information management
4.6 Sales & Marketing
4.9 Measurement, analysis and improvement (customer focus)
SKILLS, KNOWLEDGE, EXPERIENCE & EDUCATION3>
Bachelor degree (chemistry, materials science, etc.)
Hands‑on experience in technical sales (minimum 2 years)
Strong interpersonal and communication skills
Strong ability to take initiative and work independently
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LOCATION : USA – HOUSTON
MANAGER : GENERAL MANAGER, H&R GROUP US, INC.
ROLE EXPECTATIONS:
Growth of company business through sales opportunities. Customer relationships, pricing and sampling. Document intelligence and information via CRM and Visit Reports with effective and timely communications. Compliance with company policies and processes.
ROLE DIMENSIONS:
Organization turnover: $40 M per year with engagement in sales and distribution of specialty oil and wax products for tire & rubber, elastomer & plastics, cosmetic & personal care, adhesive applications…
People management: No direct reports.
Primary Interfaces:
General Manager (Houston)
Customer Service (Houston)
Sales Managers
Product Managers Specialty products (Hamburg, Germany)
Export Manager (Hamburg, Germany)
Technical Manager – (Houston)
Primary markets for the role: tire & rubber, elastomers & plastics, technical rubber goods, cosmetics & personal care, adhesives, and pharmaceuticals.
KEY ROLE RESPONSIBILITIES
NAFTA customer sales growth; lead follow up; customer acquisition
Customer lead investigations and projects as assigned
Customer relationship development for assigned accounts
Customer quotations – new leads; assigned accounts and H&R affiliates
Customer price lists
Sample (sales) process owner: requests samples; documents and updates outcome of client evaluation on time metrics (defined below)
CRM – documents sales leads and investigations and contacts; assists Sales Managers with visit report and sample follow up
Transaction economic evaluation to determine profitability (Quote Worksheet)
Customer pricing notifications and documentation; direct accounts and assist to Sales Managers and General Manager
Customer Satisfaction Sales Coordinator for clients information to be used in the annual assessment
Performance metrics
Respond to lead emails or calls within 1 business day
Weekly report on sample status
Reports - weekly (end of business on Tuesdays) on sales development leads and assigned accounts
Submit CRM visit/call reports within 1 business day of the activity.
KEY ISO PROCESS or INSTRUCTION RESPONSIBILITES
4.1 Data, document and information management
4.6 Sales & Marketing
4.9 Measurement, analysis and improvement (customer focus)
SKILLS, KNOWLEDGE, EXPERIENCE & EDUCATION3>
Bachelor degree (chemistry, materials science, etc.)
Hands‑on experience in technical sales (minimum 2 years)
Strong interpersonal and communication skills
Strong ability to take initiative and work independently
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