Community Associate
International Workplace Group plc, North Charleston, South Carolina, United States, 29405
Overview
Address: 115 Fairchild Street, Suite 100, 29492 Charleston, South Carolina. The world of work is changing… short commutes, flexibility, and convenience are the minimum standards employees want when it comes to how they want to work. At IWG, we are leading the way with the world’s largest workspace network across over 120 countries. Join us to help bring more freedom to people and businesses, while expanding our network. Enjoy a great work-life balance and competitive benefits while growing your career path. The opportunity
As a Community Associate, you’ll work closely with new and existing customers across a myriad of industries, creating and maintaining your own community within your center, where you will help take care of all the administrative and support needs for your customers so that your customers can focus on running their business. A typical day at IWG
You arrive a few minutes before your center opens to ensure everything is ready. Customers arrive throughout the morning. You assist with changing a WiFi code, locating a package, or helping a guest set up a projector and find a coffee. You ensure services are properly charged so invoices are accurate. After a coffee break, you sort mail and respond to customers about their packages. In the afternoon, you help with printing, invoices, and managing room conditions by opening service tickets. Later you plan and coordinate next week’s networking event with the Community Manager, write e-invites, and put up posters around the center. You may introduce a prospective member to the network and encourage them to join before the next event. As the day ends, you guide a group to a nearby restaurant and ensure the space is tidy before leaving for home. About You
We’re looking for someone who can manage multiple tasks while delivering excellent customer service. You also need to be: A good communicator, with the ability to build strong professional relationships and empathize with people’s needs (Ideally 1+ years of customer service experience) Happy taking ownership of problems and finding ways to solve them Positive, enthusiastic, and able to adapt to fast-changing situations Experienced and confident using MS Office and other basic IT equipment Legally eligible to work in the country you are applying within and at least 18 years old What We Offer
On top of a competitive total compensation package, you’ll enjoy: Work-life balance (no standard nights/weekends) Generous paid time off plans (sick and vacation) 11 Paid Company Holidays per calendar year (in addition to PTO accrual) Competitive 401K Program, with a Company match Affordable and comprehensive health care for all full-time team members (and some plan options for part-timers) A quarterly bonus plan program, plus an hourly rate of $17.00 A bright and inspiring work environment Training and development opportunities aligned with great career path opportunities A professional workplace community (business casual attire required) All qualified applicants will receive consideration for employment without regard to age, race, color, religion, disability, sex, sexual orientation, gender identity, military or veteran status, national origin or any other consideration protected by federal, state or local law.
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Address: 115 Fairchild Street, Suite 100, 29492 Charleston, South Carolina. The world of work is changing… short commutes, flexibility, and convenience are the minimum standards employees want when it comes to how they want to work. At IWG, we are leading the way with the world’s largest workspace network across over 120 countries. Join us to help bring more freedom to people and businesses, while expanding our network. Enjoy a great work-life balance and competitive benefits while growing your career path. The opportunity
As a Community Associate, you’ll work closely with new and existing customers across a myriad of industries, creating and maintaining your own community within your center, where you will help take care of all the administrative and support needs for your customers so that your customers can focus on running their business. A typical day at IWG
You arrive a few minutes before your center opens to ensure everything is ready. Customers arrive throughout the morning. You assist with changing a WiFi code, locating a package, or helping a guest set up a projector and find a coffee. You ensure services are properly charged so invoices are accurate. After a coffee break, you sort mail and respond to customers about their packages. In the afternoon, you help with printing, invoices, and managing room conditions by opening service tickets. Later you plan and coordinate next week’s networking event with the Community Manager, write e-invites, and put up posters around the center. You may introduce a prospective member to the network and encourage them to join before the next event. As the day ends, you guide a group to a nearby restaurant and ensure the space is tidy before leaving for home. About You
We’re looking for someone who can manage multiple tasks while delivering excellent customer service. You also need to be: A good communicator, with the ability to build strong professional relationships and empathize with people’s needs (Ideally 1+ years of customer service experience) Happy taking ownership of problems and finding ways to solve them Positive, enthusiastic, and able to adapt to fast-changing situations Experienced and confident using MS Office and other basic IT equipment Legally eligible to work in the country you are applying within and at least 18 years old What We Offer
On top of a competitive total compensation package, you’ll enjoy: Work-life balance (no standard nights/weekends) Generous paid time off plans (sick and vacation) 11 Paid Company Holidays per calendar year (in addition to PTO accrual) Competitive 401K Program, with a Company match Affordable and comprehensive health care for all full-time team members (and some plan options for part-timers) A quarterly bonus plan program, plus an hourly rate of $17.00 A bright and inspiring work environment Training and development opportunities aligned with great career path opportunities A professional workplace community (business casual attire required) All qualified applicants will receive consideration for employment without regard to age, race, color, religion, disability, sex, sexual orientation, gender identity, military or veteran status, national origin or any other consideration protected by federal, state or local law.
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