Overview
We are looking for energetic, creative, and enthusiastic Style Advisors to join the Equinox team. This is a great position for candidates looking to make a significant impact in a growing and dynamic organization.
Style Advisors operate within the Equinox brand family, including SoulCycle and Equinox Hotels, and contribute to a high-performance culture focused on delivering exceptional member experiences.
ESSENTIAL FUNCTIONS
Immediately greet all customers as they enter the Shop
Provide courteous, attentive service throughout the Shop including at fitting room, on sales floor and at checkout
Handle all returns/exchanges courteously and professionally
Achieve monthly sales goals (individual and contribution to store monthly goal)
Ask questions of each customer to help in determining their needs
Suggest items to meet the customer’s needs
Communicate information to the customer about the quality, style, fabric and fit of the merchandise
Suggest additional items the customer may be interested in
Thank every customer for visiting the shop regardless of why they came in
Successfully complete register and Style Advisors training
Keep the Shop neat, clean and organized at all times
Use proper phone etiquette and greeting at all times
Follow up on all customer requests and return customer phone calls in a timely manner
Properly fold and size all merchandise
Keep window displays current with newest merchandise
Keep stock space clean and organized
Participate in all shop contests
Refer non-member customers to a Membership Advisor
Communicate effectively with Shop Manager on all customer service issues
Work effectively with all staff members
Other duties as assigned
Qualifications
Minimum of 1 year in customer service or related experience
High school diploma/GED required or equivalent work experience
Enthusiastic, energetic and personable
Experience in a customer service business. Preferably retail
Excellent verbal and written communication skills
Ability to utilize new techniques and ideas
Hardworking and diligent
Possess honesty and personal integrity
Excellent time management, organizational, problem solving and follow-up skills
Computer literate
ESSENTIAL PHYSICAL REQUIREMENTS Must be able to perform all essential physical aspects of the position which may include standing for long periods of time, sitting, running, walking, jumping, squatting, bending, and reaching. As well as pushing, pulling and lifting up to 50 lbs at a time.
ADDITIONAL INFORMATION
We offer competitive salary, benefits, and industry leading commission opportunities for club employees
Complimentary Club membership
Perks and incentives with our products and services including Personal Training, Pilates, Spa and Shop
Pay Transparency - $16.75/hour; ability to earn additional incentives
This job description is intended to describe the general requirements for the position. It is not a complete statement of duties, responsibilities, or requirements. Other duties not listed here may be assigned as necessary to ensure the proper operations of the department.
Equinox is an equal opportunity employer. For more information regarding our career opportunities, please visit one of our clubs or our website at https://careers.equinox.com/
All your information will be kept confidential according to EEO guidelines. Must have a legal right to work in the United States.
#J-18808-Ljbffr
Style Advisors operate within the Equinox brand family, including SoulCycle and Equinox Hotels, and contribute to a high-performance culture focused on delivering exceptional member experiences.
ESSENTIAL FUNCTIONS
Immediately greet all customers as they enter the Shop
Provide courteous, attentive service throughout the Shop including at fitting room, on sales floor and at checkout
Handle all returns/exchanges courteously and professionally
Achieve monthly sales goals (individual and contribution to store monthly goal)
Ask questions of each customer to help in determining their needs
Suggest items to meet the customer’s needs
Communicate information to the customer about the quality, style, fabric and fit of the merchandise
Suggest additional items the customer may be interested in
Thank every customer for visiting the shop regardless of why they came in
Successfully complete register and Style Advisors training
Keep the Shop neat, clean and organized at all times
Use proper phone etiquette and greeting at all times
Follow up on all customer requests and return customer phone calls in a timely manner
Properly fold and size all merchandise
Keep window displays current with newest merchandise
Keep stock space clean and organized
Participate in all shop contests
Refer non-member customers to a Membership Advisor
Communicate effectively with Shop Manager on all customer service issues
Work effectively with all staff members
Other duties as assigned
Qualifications
Minimum of 1 year in customer service or related experience
High school diploma/GED required or equivalent work experience
Enthusiastic, energetic and personable
Experience in a customer service business. Preferably retail
Excellent verbal and written communication skills
Ability to utilize new techniques and ideas
Hardworking and diligent
Possess honesty and personal integrity
Excellent time management, organizational, problem solving and follow-up skills
Computer literate
ESSENTIAL PHYSICAL REQUIREMENTS Must be able to perform all essential physical aspects of the position which may include standing for long periods of time, sitting, running, walking, jumping, squatting, bending, and reaching. As well as pushing, pulling and lifting up to 50 lbs at a time.
ADDITIONAL INFORMATION
We offer competitive salary, benefits, and industry leading commission opportunities for club employees
Complimentary Club membership
Perks and incentives with our products and services including Personal Training, Pilates, Spa and Shop
Pay Transparency - $16.75/hour; ability to earn additional incentives
This job description is intended to describe the general requirements for the position. It is not a complete statement of duties, responsibilities, or requirements. Other duties not listed here may be assigned as necessary to ensure the proper operations of the department.
Equinox is an equal opportunity employer. For more information regarding our career opportunities, please visit one of our clubs or our website at https://careers.equinox.com/
All your information will be kept confidential according to EEO guidelines. Must have a legal right to work in the United States.
#J-18808-Ljbffr