Position Summary
The Director of Housekeeping is responsible for leading and managing all housekeeping operations at a full-service hotel, ensuring the highest standards of cleanliness, presentation, and guest satisfaction. This role oversees guest rooms, public areas, laundry, and back-of-house cleanliness while driving operational efficiency, team engagement, and brand compliance in alignment with Sheraton and Marriott standards.
Key Responsibilities
Leadership & Team Management: Lead, train, coach, and develop the housekeeping management team and hourly associates; foster a culture of accountability, teamwork, and service excellence; recruit, onboard, schedule, and retain staff to meet business demands; conduct performance evaluations and support career development.
Operational Excellence: Oversee daily housekeeping operations including guest rooms, public areas, laundry, and special projects; ensure rooms and public spaces consistently meet Sheraton brand standards and guest expectations; coordinate with Front Office, Engineering, and Laundry to ensure smooth room turns and preventive maintenance; manage inventory, linen, and supply controls to minimize loss and waste.
Quality & Guest Satisfaction: Maintain high guest satisfaction scores related to cleanliness and service; respond promptly and professionally to guest concerns and service recovery situations; conduct regular inspections of rooms and public areas to ensure quality standards; prepare for and lead brand audits, quality inspections, and safety reviews.
Financial & Administrative Management: Develop and manage departmental budgets, labor controls, and expense forecasts; monitor productivity, payroll, and operating costs while maintaining service levels; prepare reports related to labor, expenses, guest satisfaction, and quality metrics; ensure compliance with company policies, safety standards, and labor regulations.
Safety & Compliance: Ensure adherence to OSHA, health department, and company safety standards; promote a safe, clean, and healthy work environment for all associates; maintain proper handling of chemicals, equipment, and linen operations.
Qualifications
Required
Minimum 3-5 years of housekeeping leadership experience in a full-service hotel
Previous experience as a Director or Assistant Director of Housekeeping preferred
Strong knowledge of hotel operations, cleanliness standards, and labor management
Proven leadership, communication, and organizational skills
Ability to work flexible schedules including weekends and holidays
Preferred
Experience in a Marriott, Sheraton, or other major brand environment
Familiarity with hotel systems
Bilingual (English/Spanish) a plus
Physical Requirements
Ability to stand and walk for extended periods
Ability to lift, push, or pull up to 25-30 pounds
Ability to inspect rooms, public areas, and back-of-house spaces
Working Conditions / Environment
The following outlines the work environment employees will encounter while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job.
Job Type: Full-Time
Work Location: On-Site, In-Person Position
Benefits
401(k)
Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Paid Time Off
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Key Responsibilities
Leadership & Team Management: Lead, train, coach, and develop the housekeeping management team and hourly associates; foster a culture of accountability, teamwork, and service excellence; recruit, onboard, schedule, and retain staff to meet business demands; conduct performance evaluations and support career development.
Operational Excellence: Oversee daily housekeeping operations including guest rooms, public areas, laundry, and special projects; ensure rooms and public spaces consistently meet Sheraton brand standards and guest expectations; coordinate with Front Office, Engineering, and Laundry to ensure smooth room turns and preventive maintenance; manage inventory, linen, and supply controls to minimize loss and waste.
Quality & Guest Satisfaction: Maintain high guest satisfaction scores related to cleanliness and service; respond promptly and professionally to guest concerns and service recovery situations; conduct regular inspections of rooms and public areas to ensure quality standards; prepare for and lead brand audits, quality inspections, and safety reviews.
Financial & Administrative Management: Develop and manage departmental budgets, labor controls, and expense forecasts; monitor productivity, payroll, and operating costs while maintaining service levels; prepare reports related to labor, expenses, guest satisfaction, and quality metrics; ensure compliance with company policies, safety standards, and labor regulations.
Safety & Compliance: Ensure adherence to OSHA, health department, and company safety standards; promote a safe, clean, and healthy work environment for all associates; maintain proper handling of chemicals, equipment, and linen operations.
Qualifications
Required
Minimum 3-5 years of housekeeping leadership experience in a full-service hotel
Previous experience as a Director or Assistant Director of Housekeeping preferred
Strong knowledge of hotel operations, cleanliness standards, and labor management
Proven leadership, communication, and organizational skills
Ability to work flexible schedules including weekends and holidays
Preferred
Experience in a Marriott, Sheraton, or other major brand environment
Familiarity with hotel systems
Bilingual (English/Spanish) a plus
Physical Requirements
Ability to stand and walk for extended periods
Ability to lift, push, or pull up to 25-30 pounds
Ability to inspect rooms, public areas, and back-of-house spaces
Working Conditions / Environment
The following outlines the work environment employees will encounter while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job.
Job Type: Full-Time
Work Location: On-Site, In-Person Position
Benefits
401(k)
Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Paid Time Off
#J-18808-Ljbffr