Overview
Community Associate Address: 5717 Legacy Drive, Suite 250, 75024 Plano, Texas The world of work is changing… short commutes, flexibility, and convenience are the minimum standards employees want when it comes to how they want to work. At IWG, we are leading the way. We’ve built the world’s largest workspace network so that our customers can work from wherever, and however, they want, in over 120 countries across the globe. Join us and help us bring more freedom to people and businesses, while expanding our network. You’ll enjoy a great work-life balance and competitive benefits while growing your career path. The opportunity
As a Community Associate, you’ll work closely with new and existing customers across a myriad of industries, creating and maintaining your own community within your center. You will help take care of all the administrative and support needs for your customers so that they can focus on running their business. What a typical day looks like
You arrive a few minutes before your center opens to ensure everything is ready. Throughout the day, you assist customers with requests such as WiFi code changes, package inquiries, directions to meeting rooms, and setting up projectors. You help ensure services are properly charged so invoices are accurate. You handle mail, print needs, and center maintenance requests (e.g., temperature in team rooms) by opening service tickets as needed. You coordinate networking activities with the Community Manager, write and send invitations, and create posters for the center. You may preview a prospect, share what makes the space valuable, and encourage them to join the network for upcoming events. You help manage the day’s end by guiding groups to wrap up, arranging nearby dining options, and ensuring the space is tidy before you leave. About you
We’re looking for someone who can manage multiple tasks while providing customers with the best possible service. You also need to be: A good communicator, with the ability to build strong professional relationships and empathize with people’s needs (Ideally 1+ years of customer service experience) Happy taking ownership of problems and finding ways to solve them Positive, enthusiastic, and able to adapt to fast-changing situations Experience and confidence using MS Office and other basic IT equipment Legally eligible to work in the country you are applying within and at least 18 years old What we offer
On top of a competitive total compensation package, you’ll enjoy: Work-life balance (no standard nights/weekends) Generous paid time off plans (sick and vacation) 11 Paid Company Holidays per calendar year (in addition to PTO accrual) Competitive 401K Program, with a Company match Affordable and comprehensive health care for all full-time team members (and some plan options for part-timers) A quarterly bonus plan program, plus an hourly rate of $18.15 A bright and inspiring work environment Training and development opportunities aligned with a clear career path A professional workplace community (business casual attire required) All qualified applicants will receive consideration for employment without regard to age, race, color, religion, disability, sex, sexual orientation, gender identity, military or veteran status, national origin or any other consideration protected by federal, state or local law. Notice of Affirmative Action Policy Statement - USA. Physical Requirements for Regus Field Operations. USA Community Associate job description 4 (documents may vary by location).
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Community Associate Address: 5717 Legacy Drive, Suite 250, 75024 Plano, Texas The world of work is changing… short commutes, flexibility, and convenience are the minimum standards employees want when it comes to how they want to work. At IWG, we are leading the way. We’ve built the world’s largest workspace network so that our customers can work from wherever, and however, they want, in over 120 countries across the globe. Join us and help us bring more freedom to people and businesses, while expanding our network. You’ll enjoy a great work-life balance and competitive benefits while growing your career path. The opportunity
As a Community Associate, you’ll work closely with new and existing customers across a myriad of industries, creating and maintaining your own community within your center. You will help take care of all the administrative and support needs for your customers so that they can focus on running their business. What a typical day looks like
You arrive a few minutes before your center opens to ensure everything is ready. Throughout the day, you assist customers with requests such as WiFi code changes, package inquiries, directions to meeting rooms, and setting up projectors. You help ensure services are properly charged so invoices are accurate. You handle mail, print needs, and center maintenance requests (e.g., temperature in team rooms) by opening service tickets as needed. You coordinate networking activities with the Community Manager, write and send invitations, and create posters for the center. You may preview a prospect, share what makes the space valuable, and encourage them to join the network for upcoming events. You help manage the day’s end by guiding groups to wrap up, arranging nearby dining options, and ensuring the space is tidy before you leave. About you
We’re looking for someone who can manage multiple tasks while providing customers with the best possible service. You also need to be: A good communicator, with the ability to build strong professional relationships and empathize with people’s needs (Ideally 1+ years of customer service experience) Happy taking ownership of problems and finding ways to solve them Positive, enthusiastic, and able to adapt to fast-changing situations Experience and confidence using MS Office and other basic IT equipment Legally eligible to work in the country you are applying within and at least 18 years old What we offer
On top of a competitive total compensation package, you’ll enjoy: Work-life balance (no standard nights/weekends) Generous paid time off plans (sick and vacation) 11 Paid Company Holidays per calendar year (in addition to PTO accrual) Competitive 401K Program, with a Company match Affordable and comprehensive health care for all full-time team members (and some plan options for part-timers) A quarterly bonus plan program, plus an hourly rate of $18.15 A bright and inspiring work environment Training and development opportunities aligned with a clear career path A professional workplace community (business casual attire required) All qualified applicants will receive consideration for employment without regard to age, race, color, religion, disability, sex, sexual orientation, gender identity, military or veteran status, national origin or any other consideration protected by federal, state or local law. Notice of Affirmative Action Policy Statement - USA. Physical Requirements for Regus Field Operations. USA Community Associate job description 4 (documents may vary by location).
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