Customer Service Representative | CSR | (Onsite)
Pay: $19.36/hr.
Work Schedule: Monday- Friday 8:30-5:00pm -
Weekend's Off
As a
Customer Service Representative,
you will be supporting our customers as a first point of contact and will be assisting in providing program, account information and password reset assistance for the online consumer portal. We will rely on you to actively listen to our customers and use your customer service skills, passion and creativity to meet their needs. You will need to have the ability to ensure call resolution in a timely manner, have excellent verbal and written communication skills, maintain the highest standards of quality, guarantee customer satisfaction on every call and other duties as assigned.
What you will be doing: * Act as initial point of contact for inquiries from potential and existing beneficiaries related to Client programs. * Provide one-to-one telephone contact with consumers and providers. * Assist with password resets. * Accurately respond to incoming calls received by the call center. * Accurately document all interactions with consumers. * Properly forward calls to Call Center Leadership or other CT agencies per procedures. * Provide clear, complete, accurate and objective information based on full understanding of program requirements. * Log calls into call tracking system; note trends in consumer questions and concerns, report and recommend measures to improve customer service. * Work with consumers in difficult situations. * Handle and data enter complaints in accordance with approved policies and procedures. * Meet and exceed daily standards for calls answered, customer service, and quality.
People who succeed in this role have: * The ability to convey complex information in clear and concise terms to ensure customer understanding. * Strong commitment and work ethic. * Outstanding Attendance. * Effective and accurate written and verbal communication skills. * Effective problem-solving skills. * Customer Service Experience. * Can navigate multiple applications and research solutions with ease * Love helping people and guiding them to the best solution for their issue * Are excited by innovative technology. * Provide calm conflict resolution and problem solving for frustrated customers. * Can work in a structured environment for the duration of your allotted, full-time schedule taking high-volume calls from consumers.
Requirements * Must be at least 18 years of age or older. * Must have a High School Diploma, or equivalent and six months minimum experience in call center environment. * Associate degree or higher without call center experience. * Must be able to pass 30 wpm typing test. * Must be able to pass a customer service assessment.
Job Requirements
Throughout the past 35+ years, MMC, one of the most trusted names in workforce management services, has successfully delivered strategic solutions to large and small businesses in numerous industries.
We have built our reputation on partnering with our clients and candidates to achieve the desired results. Our recruiting professionals have extensive experience matching the right candidate, to the right client, for the right position. We provide the best opportunities to the most talented candidates in a multitude of industries.
MMC is a privately owned business with corporate headquarters in Irving, Texas. With 2,000+ employees, working in 40+ states, MMC is able to support all United States locations, and some international locations.
We appreciate your interest in reviewing this particular position and we encourage you to visit our website where you can always search and apply for opportunities at
www.mmcgrp.com
Benefits with MMC Group MMC offers health insurance plans for our active candidates on assignment, including: Medical, dental, and vision coverage Life and disability insurance Additional voluntary benefits
Join MMC and enjoy the support of a team that values your well-being, both on and off the job!
MMC strives to ensure all job posting confirm details of the position, the rate of pay, and acknowledge medical benefits are offered.
Get started on your career journey today! Apply to become a part of the MMC Team!
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.
Work Schedule: Monday- Friday 8:30-5:00pm -
Weekend's Off
As a
Customer Service Representative,
you will be supporting our customers as a first point of contact and will be assisting in providing program, account information and password reset assistance for the online consumer portal. We will rely on you to actively listen to our customers and use your customer service skills, passion and creativity to meet their needs. You will need to have the ability to ensure call resolution in a timely manner, have excellent verbal and written communication skills, maintain the highest standards of quality, guarantee customer satisfaction on every call and other duties as assigned.
What you will be doing: * Act as initial point of contact for inquiries from potential and existing beneficiaries related to Client programs. * Provide one-to-one telephone contact with consumers and providers. * Assist with password resets. * Accurately respond to incoming calls received by the call center. * Accurately document all interactions with consumers. * Properly forward calls to Call Center Leadership or other CT agencies per procedures. * Provide clear, complete, accurate and objective information based on full understanding of program requirements. * Log calls into call tracking system; note trends in consumer questions and concerns, report and recommend measures to improve customer service. * Work with consumers in difficult situations. * Handle and data enter complaints in accordance with approved policies and procedures. * Meet and exceed daily standards for calls answered, customer service, and quality.
People who succeed in this role have: * The ability to convey complex information in clear and concise terms to ensure customer understanding. * Strong commitment and work ethic. * Outstanding Attendance. * Effective and accurate written and verbal communication skills. * Effective problem-solving skills. * Customer Service Experience. * Can navigate multiple applications and research solutions with ease * Love helping people and guiding them to the best solution for their issue * Are excited by innovative technology. * Provide calm conflict resolution and problem solving for frustrated customers. * Can work in a structured environment for the duration of your allotted, full-time schedule taking high-volume calls from consumers.
Requirements * Must be at least 18 years of age or older. * Must have a High School Diploma, or equivalent and six months minimum experience in call center environment. * Associate degree or higher without call center experience. * Must be able to pass 30 wpm typing test. * Must be able to pass a customer service assessment.
Job Requirements
Throughout the past 35+ years, MMC, one of the most trusted names in workforce management services, has successfully delivered strategic solutions to large and small businesses in numerous industries.
We have built our reputation on partnering with our clients and candidates to achieve the desired results. Our recruiting professionals have extensive experience matching the right candidate, to the right client, for the right position. We provide the best opportunities to the most talented candidates in a multitude of industries.
MMC is a privately owned business with corporate headquarters in Irving, Texas. With 2,000+ employees, working in 40+ states, MMC is able to support all United States locations, and some international locations.
We appreciate your interest in reviewing this particular position and we encourage you to visit our website where you can always search and apply for opportunities at
www.mmcgrp.com
Benefits with MMC Group MMC offers health insurance plans for our active candidates on assignment, including: Medical, dental, and vision coverage Life and disability insurance Additional voluntary benefits
Join MMC and enjoy the support of a team that values your well-being, both on and off the job!
MMC strives to ensure all job posting confirm details of the position, the rate of pay, and acknowledge medical benefits are offered.
Get started on your career journey today! Apply to become a part of the MMC Team!
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.