Overview
Golightly is a members-only private social club located within the 22-story Hotel Swexan in the heart of Dallas. Harwood Hospitality Group, Dallas’ premier hospitality owner-operator, introduces its multi-generational vision for the Harwood District. Our mission is to craft unforgettable experiences through design, service, and storytelling. From curated spaces to unique voices, we are creating a brand where every detail tells a story.
Summary The Membership Manager directs and oversees membership activities for the club. This role develops programs, initiatives, and policies designed to create, increase, and retain membership. The Membership Manager also creates, updates, and distributes information to current and prospective members and is responsible for resolving escalated issues in coordination with various departments.
Job Functions
Oversee and manage all new member recruitment and partnerships
Manage logistics associated with prospective member recruitment and member retention, including tours with potential members
Manage the prospective-member internal review process
Partner with the Events Manager on event logistics, including private functions, social gatherings, and corporate events
Oversee and manage the CRM
Manage new member onboarding and orientation
Partner with the Club General Manager to monitor and promote exceptional guest and member experiences
Ensure all members and guests adhere to club guidelines
Manage program structure for confidential reporting of any club member violations
Create communication strategies for various member communications
Partner with hotel management on member and guest arrivals, parking, and valet
Develop, oversee, and manage a crisis-response plan for the club
Work closely with the General Manager and the entire club team
Manage weekly analytics and reporting related to membership metrics
Monitor and meet membership sales and club goals
Assist in creating membership collateral, processes, rules, and guidelines
Work with an independent membership committee in the member-selection process
Qualifications
Bachelor’s degree preferred
3+ years of proven success in a high-volume, luxury hospitality environment
Strong people-management skills with the ability to instill a culture of accountability
Strong multi-tasking, organizational, and time-management skills
Proficiency in Microsoft Word, Excel, PowerPoint, and social media platforms
Ability to work flexible, non-traditional hours
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Summary The Membership Manager directs and oversees membership activities for the club. This role develops programs, initiatives, and policies designed to create, increase, and retain membership. The Membership Manager also creates, updates, and distributes information to current and prospective members and is responsible for resolving escalated issues in coordination with various departments.
Job Functions
Oversee and manage all new member recruitment and partnerships
Manage logistics associated with prospective member recruitment and member retention, including tours with potential members
Manage the prospective-member internal review process
Partner with the Events Manager on event logistics, including private functions, social gatherings, and corporate events
Oversee and manage the CRM
Manage new member onboarding and orientation
Partner with the Club General Manager to monitor and promote exceptional guest and member experiences
Ensure all members and guests adhere to club guidelines
Manage program structure for confidential reporting of any club member violations
Create communication strategies for various member communications
Partner with hotel management on member and guest arrivals, parking, and valet
Develop, oversee, and manage a crisis-response plan for the club
Work closely with the General Manager and the entire club team
Manage weekly analytics and reporting related to membership metrics
Monitor and meet membership sales and club goals
Assist in creating membership collateral, processes, rules, and guidelines
Work with an independent membership committee in the member-selection process
Qualifications
Bachelor’s degree preferred
3+ years of proven success in a high-volume, luxury hospitality environment
Strong people-management skills with the ability to instill a culture of accountability
Strong multi-tasking, organizational, and time-management skills
Proficiency in Microsoft Word, Excel, PowerPoint, and social media platforms
Ability to work flexible, non-traditional hours
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