Public Relations Account Manager
Segal Communications, San Francisco, California, United States, 94199
Segal Communications is an award-winning public relations, social media, content, event, and influencer marketing agency headquartered in the heart of San Francisco. We specialize in crafting comprehensive communication strategies that span food, restaurants, retail, events, hospitality, wine, spirits, and more. Our mission is to help consumer brands establish a strong presence, build a stellar reputation, and amplify their unique stories through integrated marketing communications strategies. We take pride in offering strategic guidance and skillful execution. Beyond being mere consultants, we wholeheartedly integrate ourselves as dedicated team members, working hand in hand with our clients to collaboratively create something we all take immense pride in building.
The team of people who make up Segal Communications are smart, strategic, and creative, and we’re looking for Bay Area-based talent to join our team. Segal Communications operates on a hybrid work model, and candidates for this role must be able to work from our San Francisco office.
DUTIES & RESPONSIBILITIES Client Work
A senior contact for client accounts - always confirming client satisfaction
Responsible for overall client management and agency performance on assigned accounts
Campaign oversight, serve as a project manager: anticipate account needs, devise a plan, assign responsibilities, and ensure on-time deliverables
Ensure team is servicing the client at an appropriate level; manage client expectations
Achieve exceptional outcomes for current clients and manage an extended portfolio, ensuring consistency of service is delivered in line with company policy
Develop senior press relationships and manage contacts with key commentators, industry spokespeople, and sector influencers
Team Management
Manage a team that may include account executives, account coordinators, and interns
Provide leadership, direction, and guidance to direct reports to drive a positive work culture; develop & mentor junior team members into comms pros of the future
Conduct regular check-ins and performance reviews with junior team members
Business
Actively contribute to the growth of the business; identify and develop new business opportunities; participate in new business development
REQUIREMENTS
5 years of experience working in public relations
Comfort in taking the responsibilities of a managerial role
Exceptional ability to act as a trusted advisor to clients
Demonstrated ability to develop creative and thorough communications plans and achieve set KPIs
Excellent project management skills with strong organizational and planning skills - a planner by nature, Monday, Asana, and Airtable are your favorite tools - you watch organizing videos in your free time
Aligns with Segal's philosophy that talent development is about positive reinforcement and that mistakes are part of the learning process
Deep understanding of the media landscape and strong media relationships
Exceptional written, verbal, and presentation skills - you can draft a pitch, press release, media alert, or client email in your sleep
Outstanding interpersonal and delegation skills
Thrives under pressure but knows when to take a beat and put what’s possible into perspective
Bonus if you have experience working on thought leadership
BENEFITS We offer an impressive employee benefits package for full-time staff members, including:
Health insurance
Vision insurance
Long-term disability insurance
Employer matched 401k
Commuter benefits account
Monthly gym stipend after one year of employment
Yearly skill development and education stipend with annual increases
15 days accrued vacation yearly, with an additional 2 days accrued each year of service up to 25 days
Accrued sick leave; bereavement and jury duty time
Parental leave
Summer Fridays
A restful end-of-year period, closing our offices during the holiday season
Segal Communications is an equal opportunity employer and does not discriminate on the basis of race, creed, ethnicity, gender expression, religion, age, national origin, disability, marital status, sexual orientation, or veteran or military status. This policy also applies to recruiting, interviewing, hiring and firing, internal promotions, training opportunities, selection of vendors and consultants, provision of services, compensation, benefits, and other terms and conditions of employment.
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The team of people who make up Segal Communications are smart, strategic, and creative, and we’re looking for Bay Area-based talent to join our team. Segal Communications operates on a hybrid work model, and candidates for this role must be able to work from our San Francisco office.
DUTIES & RESPONSIBILITIES Client Work
A senior contact for client accounts - always confirming client satisfaction
Responsible for overall client management and agency performance on assigned accounts
Campaign oversight, serve as a project manager: anticipate account needs, devise a plan, assign responsibilities, and ensure on-time deliverables
Ensure team is servicing the client at an appropriate level; manage client expectations
Achieve exceptional outcomes for current clients and manage an extended portfolio, ensuring consistency of service is delivered in line with company policy
Develop senior press relationships and manage contacts with key commentators, industry spokespeople, and sector influencers
Team Management
Manage a team that may include account executives, account coordinators, and interns
Provide leadership, direction, and guidance to direct reports to drive a positive work culture; develop & mentor junior team members into comms pros of the future
Conduct regular check-ins and performance reviews with junior team members
Business
Actively contribute to the growth of the business; identify and develop new business opportunities; participate in new business development
REQUIREMENTS
5 years of experience working in public relations
Comfort in taking the responsibilities of a managerial role
Exceptional ability to act as a trusted advisor to clients
Demonstrated ability to develop creative and thorough communications plans and achieve set KPIs
Excellent project management skills with strong organizational and planning skills - a planner by nature, Monday, Asana, and Airtable are your favorite tools - you watch organizing videos in your free time
Aligns with Segal's philosophy that talent development is about positive reinforcement and that mistakes are part of the learning process
Deep understanding of the media landscape and strong media relationships
Exceptional written, verbal, and presentation skills - you can draft a pitch, press release, media alert, or client email in your sleep
Outstanding interpersonal and delegation skills
Thrives under pressure but knows when to take a beat and put what’s possible into perspective
Bonus if you have experience working on thought leadership
BENEFITS We offer an impressive employee benefits package for full-time staff members, including:
Health insurance
Vision insurance
Long-term disability insurance
Employer matched 401k
Commuter benefits account
Monthly gym stipend after one year of employment
Yearly skill development and education stipend with annual increases
15 days accrued vacation yearly, with an additional 2 days accrued each year of service up to 25 days
Accrued sick leave; bereavement and jury duty time
Parental leave
Summer Fridays
A restful end-of-year period, closing our offices during the holiday season
Segal Communications is an equal opportunity employer and does not discriminate on the basis of race, creed, ethnicity, gender expression, religion, age, national origin, disability, marital status, sexual orientation, or veteran or military status. This policy also applies to recruiting, interviewing, hiring and firing, internal promotions, training opportunities, selection of vendors and consultants, provision of services, compensation, benefits, and other terms and conditions of employment.
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