Salary:
$22.63 Hourly Location :
Cheyenne, WY Job Type:
Contract Full-time Job Number:
2026-00325 Department:
Department Of Health Division:
Cheyenne and County Offices Opening Date:
02/04/2026 Closing Date:
Continuous FLSA:
Determined by Position Job Classification:
ATAW99
Description and Functions Open Until Filled GENERAL DESCRIPTION: The Client Management Specialist supports immunization partners and clients utilizing the Wyoming Immunization Registry (WyIR) and participating in Public Vaccine Programs (PVPs). This role facilitates the enrollment and onboarding of organizations seeking WyIR access, assigning user access, and providing technical support and troubleshooting for WyIR functionality. The specialist also trains users, serves as the primary contact for the WyIR HelpDesk, and analyzes Help Desk ticket trends to inform future training initiatives. Human Resource Contact:
wdhrecruit@wyo.gov ESSENTIAL FUNCTIONS:
The listed functions are illustrative only and are not intended to describe every function that may be performed in the job level.
Maintains a strong knowledge of the features and functions of the WyIR in order to provide user training and support. Coordinates the design, development, and delivery of WyIR education and training through various methods, including face-to-face interaction, group training seminars, distance learning tools, hardcopy manuals, desktop sharing, and web presentations. Identifies, formulates, updates, and implements policies and procedures for education and training. Monitors and analyzes changes in federal and state laws, rules and regulations, and statutes, and incorporates appropriate changes into WyIR education and training materials and activities. Coordinates statewide education initiatives to provide accurate and user-friendly technical and programmatic knowledge; Revises and updates training materials as necessary. Coordinates research, evaluation, and/or development of educational curriculum to determine content and scope of WyIR educational materials for new and existing vaccines, vaccine inventory, and management procedures for accurate and timely reporting criteria of vaccine data. Collect and compile data to analyze project feasibility and for performance reporting. Review data in the WyIR, identifying and reporting errors. Utilize quality improvement measures to ensure data accuracy. Conduct data quality testing for system upgrades and patches. Monitor the quality of immunization records, researching and troubleshooting issues. Collaborate with practices/clinics to enhance workflow and documentation of patient care. Work closely with the WyIR software vendor on the analysis, development, and testing of software systems and business application versions and upgrades. Review and update WyIR enrollment process templates. Facilitate WyIR enrollment for new organizations. Update Organization and Facility Information. Manage and update existing user accounts. Collaborate with WyIR Tier I Help Desk to process and verify user access requests promptly. Provides quality customer service for WyIR users. Serves as the lead on WyIR and Immunization Record email inboxes. Coordinates resolution of issues with the WyIR Tier I Help Desk. Manages escalated tickets from the WyIR Tier I Help Desk, including research, forwarding to subject matter experts, ensuring timely resolution, and communicating updates to clients. Provides customer service to the teams regarding the WyIR processes. Generates and tracks service desk tickets with the software vendor for system problems reported by WyIR users. Monitors major trends in help desk tickets and system errors for potential software vendor action. Identifies, quickly resolves, or escalates issues, provides solutions, and communicates timely status updates; and processes patient immunization record requests. Research other viable vendors to host, implement, and support the Wyoming Immunization Registry and complete a Request for Proposal (RFP) for the WyIR vendor contract as needed. Qualifications PREFERENCES: Preference will be given to candidates with...
Associate's degree typically in Business plus 0-2 years of progressive work experience (typically in Business/Office Communications) OR Education & Experience Substitution: 2-4 years of progressive work experience (typically in Business/Office Communications) KNOWLEDGE:
Computer skills with an emphasis on: MS Access, Excel, Word, Publisher, PowerPoint, and Google Applications. Ability to work independently, prioritize job tasks, meet required timelines, and adapt to changing demands. Skills in analytical and critical thinking. Skills in customer service. Ability to coordinate and communicate effectively with co-workers, providers, superiors, and vendors. Knowledge of principles and practices of immunization and public health. Knowledge of HIPAA regulations. MINIMUM QUALIFICATIONS: None - See "Preferences" Necessary Special Requirements PHYSICAL WORKING CONDITIONS :
The employee may sit comfortably to perform the work; however, there may be some walking, standing, bending, carrying light items, driving an automobile, etc. NOTES:
FLSA: Non-exempt The Wyoming Department of Health is an employer.
Supplemental Information Click to view the State of Wyoming Classification and Pay Structure.
URL:
The State of Wyoming is an Equal Opportunity Employer and actively supports the ADA and reasonably accommodates qualified applicants with disabilities.
Class Specifications are subject to change, please refer to the A & I HRD Website to ensure that you have the most recent version. Non Benefit Position 01
(AA) Which of the following best describes your highest completed level of education to date or within the next three (3) months? (Transcripts may be required.)
High School Diploma/GED/or Equivalent Some college Coursework, No Degree Received Associate's Degree Associate's Degree and additional coursework Bachelor's Degree Bachelor's Degree and additional coursework Master's Degree Master's Degree and additional coursework Doctorate Degree Doctorate Degree and additional coursework None of the Above
02
(AA) Which of the following Quarter/Semester credit hours best describes your completed college education to date or within the next three (3) months? (Transcripts may be required.)
45+ Quarter hours/30+ Semester hours 90+ Quarter hours/60+ Semester hours 136+ Quarter hours/91+ Semester hours 180+ Quarter hours/120+ Semester hours 225+ Quarter hours/150+Semester hours N/A
03
Please describe your experience working with teams of individuals, both technical and non-technical, outside of the organization, including coordinating meetings, follow-up, and project management. 04
(A1) Where did you hear about this opportunity?
Government Jobs @www.governmentjobs.com/careers/wyoming Indeed LinkedIn Zip Recruiter Wyoming Workforce Center Other job sites (Wyoming at Work, Monster, etc.) Social Media (Facebook, Twitter, etc.) Newspaper/Newsletter Advertisement Career Fair Human Resources Division Friend or Acquaintance (Not State Employee) Current State Employee Other
05
(A1) If you selected Other, please tell us where you heard about this opportunity. 06
(A1) If you selected "Current State Employee" please provide the employee's first and last name, and include the department they work for, if known. Please limit this response to only one employee. This employee may be eligible for a Referral Bonus. 07
(AA) VETERANS' PREFERENCE DISCLOSURE: PER WYOMING STATUTE, current employees of the State of Wyoming are not eligible for veterans' preference. If you are not a current employee of the State of Wyoming, to be eligible to receive veterans' preference you MUST have been a resident of the State of Wyoming for a period of one (1) year or more at any time prior to submitting this application. I have read and understand the veterans' preference disclosure.
Yes No I am not a veteran
08
(AA) VETERANS' PREFERENCE: If you are a war veteran as defined in section 101, Title 38, United States Code or are the surviving spouse of a war veteran who receives survivor benefits from the federal government based on the veteran's military service, and wish to claim veterans' preference, please attach the appropriate documentation substantiating your claim. Indicate below your appropriate veterans' preference status. By requesting veterans' preference, you are certifying that you meet the statutory requirements as described in the above disclosure.
Current State Employee Veteran - DD214 Attached Disabled Veteran (10% or more) - DD214 and Veteran's Disability Determination Attached Surviving Spouse of a Deceased Veteran - DD214 and proof of Survivor Benefit Attached None of the above
09
(A2) Please be advised that an incomplete application WILL NOT be considered for employment. An attached resume' is not required and is not an acceptable substitution for a completed application. Some State of Wyoming agencies use E-Verify, an Internet-based system, to confirm the eligibility of all newly hired employees to work in the United States. Learn more about E-Verify, including your rights and responsibilities at https://www.uscis.gov/e-verify.I have read and understand the above statement.
Yes No
Required Question
$22.63 Hourly Location :
Cheyenne, WY Job Type:
Contract Full-time Job Number:
2026-00325 Department:
Department Of Health Division:
Cheyenne and County Offices Opening Date:
02/04/2026 Closing Date:
Continuous FLSA:
Determined by Position Job Classification:
ATAW99
Description and Functions Open Until Filled GENERAL DESCRIPTION: The Client Management Specialist supports immunization partners and clients utilizing the Wyoming Immunization Registry (WyIR) and participating in Public Vaccine Programs (PVPs). This role facilitates the enrollment and onboarding of organizations seeking WyIR access, assigning user access, and providing technical support and troubleshooting for WyIR functionality. The specialist also trains users, serves as the primary contact for the WyIR HelpDesk, and analyzes Help Desk ticket trends to inform future training initiatives. Human Resource Contact:
wdhrecruit@wyo.gov ESSENTIAL FUNCTIONS:
The listed functions are illustrative only and are not intended to describe every function that may be performed in the job level.
Maintains a strong knowledge of the features and functions of the WyIR in order to provide user training and support. Coordinates the design, development, and delivery of WyIR education and training through various methods, including face-to-face interaction, group training seminars, distance learning tools, hardcopy manuals, desktop sharing, and web presentations. Identifies, formulates, updates, and implements policies and procedures for education and training. Monitors and analyzes changes in federal and state laws, rules and regulations, and statutes, and incorporates appropriate changes into WyIR education and training materials and activities. Coordinates statewide education initiatives to provide accurate and user-friendly technical and programmatic knowledge; Revises and updates training materials as necessary. Coordinates research, evaluation, and/or development of educational curriculum to determine content and scope of WyIR educational materials for new and existing vaccines, vaccine inventory, and management procedures for accurate and timely reporting criteria of vaccine data. Collect and compile data to analyze project feasibility and for performance reporting. Review data in the WyIR, identifying and reporting errors. Utilize quality improvement measures to ensure data accuracy. Conduct data quality testing for system upgrades and patches. Monitor the quality of immunization records, researching and troubleshooting issues. Collaborate with practices/clinics to enhance workflow and documentation of patient care. Work closely with the WyIR software vendor on the analysis, development, and testing of software systems and business application versions and upgrades. Review and update WyIR enrollment process templates. Facilitate WyIR enrollment for new organizations. Update Organization and Facility Information. Manage and update existing user accounts. Collaborate with WyIR Tier I Help Desk to process and verify user access requests promptly. Provides quality customer service for WyIR users. Serves as the lead on WyIR and Immunization Record email inboxes. Coordinates resolution of issues with the WyIR Tier I Help Desk. Manages escalated tickets from the WyIR Tier I Help Desk, including research, forwarding to subject matter experts, ensuring timely resolution, and communicating updates to clients. Provides customer service to the teams regarding the WyIR processes. Generates and tracks service desk tickets with the software vendor for system problems reported by WyIR users. Monitors major trends in help desk tickets and system errors for potential software vendor action. Identifies, quickly resolves, or escalates issues, provides solutions, and communicates timely status updates; and processes patient immunization record requests. Research other viable vendors to host, implement, and support the Wyoming Immunization Registry and complete a Request for Proposal (RFP) for the WyIR vendor contract as needed. Qualifications PREFERENCES: Preference will be given to candidates with...
Associate's degree typically in Business plus 0-2 years of progressive work experience (typically in Business/Office Communications) OR Education & Experience Substitution: 2-4 years of progressive work experience (typically in Business/Office Communications) KNOWLEDGE:
Computer skills with an emphasis on: MS Access, Excel, Word, Publisher, PowerPoint, and Google Applications. Ability to work independently, prioritize job tasks, meet required timelines, and adapt to changing demands. Skills in analytical and critical thinking. Skills in customer service. Ability to coordinate and communicate effectively with co-workers, providers, superiors, and vendors. Knowledge of principles and practices of immunization and public health. Knowledge of HIPAA regulations. MINIMUM QUALIFICATIONS: None - See "Preferences" Necessary Special Requirements PHYSICAL WORKING CONDITIONS :
The employee may sit comfortably to perform the work; however, there may be some walking, standing, bending, carrying light items, driving an automobile, etc. NOTES:
FLSA: Non-exempt The Wyoming Department of Health is an employer.
Supplemental Information Click to view the State of Wyoming Classification and Pay Structure.
URL:
The State of Wyoming is an Equal Opportunity Employer and actively supports the ADA and reasonably accommodates qualified applicants with disabilities.
Class Specifications are subject to change, please refer to the A & I HRD Website to ensure that you have the most recent version. Non Benefit Position 01
(AA) Which of the following best describes your highest completed level of education to date or within the next three (3) months? (Transcripts may be required.)
High School Diploma/GED/or Equivalent Some college Coursework, No Degree Received Associate's Degree Associate's Degree and additional coursework Bachelor's Degree Bachelor's Degree and additional coursework Master's Degree Master's Degree and additional coursework Doctorate Degree Doctorate Degree and additional coursework None of the Above
02
(AA) Which of the following Quarter/Semester credit hours best describes your completed college education to date or within the next three (3) months? (Transcripts may be required.)
45+ Quarter hours/30+ Semester hours 90+ Quarter hours/60+ Semester hours 136+ Quarter hours/91+ Semester hours 180+ Quarter hours/120+ Semester hours 225+ Quarter hours/150+Semester hours N/A
03
Please describe your experience working with teams of individuals, both technical and non-technical, outside of the organization, including coordinating meetings, follow-up, and project management. 04
(A1) Where did you hear about this opportunity?
Government Jobs @www.governmentjobs.com/careers/wyoming Indeed LinkedIn Zip Recruiter Wyoming Workforce Center Other job sites (Wyoming at Work, Monster, etc.) Social Media (Facebook, Twitter, etc.) Newspaper/Newsletter Advertisement Career Fair Human Resources Division Friend or Acquaintance (Not State Employee) Current State Employee Other
05
(A1) If you selected Other, please tell us where you heard about this opportunity. 06
(A1) If you selected "Current State Employee" please provide the employee's first and last name, and include the department they work for, if known. Please limit this response to only one employee. This employee may be eligible for a Referral Bonus. 07
(AA) VETERANS' PREFERENCE DISCLOSURE: PER WYOMING STATUTE, current employees of the State of Wyoming are not eligible for veterans' preference. If you are not a current employee of the State of Wyoming, to be eligible to receive veterans' preference you MUST have been a resident of the State of Wyoming for a period of one (1) year or more at any time prior to submitting this application. I have read and understand the veterans' preference disclosure.
Yes No I am not a veteran
08
(AA) VETERANS' PREFERENCE: If you are a war veteran as defined in section 101, Title 38, United States Code or are the surviving spouse of a war veteran who receives survivor benefits from the federal government based on the veteran's military service, and wish to claim veterans' preference, please attach the appropriate documentation substantiating your claim. Indicate below your appropriate veterans' preference status. By requesting veterans' preference, you are certifying that you meet the statutory requirements as described in the above disclosure.
Current State Employee Veteran - DD214 Attached Disabled Veteran (10% or more) - DD214 and Veteran's Disability Determination Attached Surviving Spouse of a Deceased Veteran - DD214 and proof of Survivor Benefit Attached None of the above
09
(A2) Please be advised that an incomplete application WILL NOT be considered for employment. An attached resume' is not required and is not an acceptable substitution for a completed application. Some State of Wyoming agencies use E-Verify, an Internet-based system, to confirm the eligibility of all newly hired employees to work in the United States. Learn more about E-Verify, including your rights and responsibilities at https://www.uscis.gov/e-verify.I have read and understand the above statement.
Yes No
Required Question