Mobile Associate, Store-in-Store, Retail Sales
T-Mobile, Cincinnati, Ohio, United States, 45208
Job Overview
Mobile Associates, Store-in-Store are an integral part of the Retail Team responsible for bringing the T‑Mobile brand to life within National Sales partner locations, where active customer engagement is crucial for success. They are ambassadors who create energy and excitement around our products and services. They are obsessed with the connected world and thrive in a high‑traffic environment, where technology innovations, customer needs and the Retail experience are continuously evolving. Mobile Associates excel at building and deepening relationships with customers through meaningful interactions. They are skilled at identifying customer needs and are passionate about educating, demonstrating, and recommending solutions. Mobile Associates exceed their performance targets by excelling in sales, providing exceptional customer experiences, and meeting quality of sale metrics.
Job Responsibilities
Proactively engage with a broad range of customers in a highly‑traffic retail environment. Use digital tools, communicate effectively, educate customers, and showcase the value of T‑Mobile solutions.
Consistently leverage digital self‑serve tools during customer interactions and the onboarding process. Identify customer needs and use solution‑based selling techniques to fully demonstrate the value of T‑Mobile products and services.
Complete training on the T‑Mobile in‑store experience, new skills, products and processes, and knowledge of systems and reference resources. Review personal results, current promotions, and updates on the Hub to stay customer ready at all times. Continuously learn and improve skills to provide the best possible experience for customers.
Partner with nearby store locations to properly/fully onboard customers. Perform skills practicing, knowledge sharing, store operations, opening and closing procedures, and secure kiosk assets.
Be customer obsessed: passionate, friendly, engaging, building rapport, trust, and loyalty. Proactively reach out to potential customers to drive sales activity. Follow up with customers, capture referrals, manage Be Back processes, and perform price overrides for specialty offers.
Build relationships with nearby leadership and teams to help support the customer experience from account set‑up, to device support and account servicing.
Education and Work Experience
High School Diploma/GED (Required)
6 months of customer service and/or sales experience, Retail environment preferred.
Knowledge, Skills and Abilities
Customer Satisfaction: passionate customer advocate, balancing experience and performance goals (Required)
Team Building: desire to be part of the T‑Mobile store team, willing to work alongside peers and leaders, sharing best practices (Required)
Retail Sales: competitive drive and confidence to succeed in a fast‑paced sales environment (Required)
Licenses and Certifications
At least 18 years of age
Legally authorized to work in the United States
Travel Travel Required (Yes/No): No
DOT Regulated DOT Regulated Position (Yes/No): No
Safety Sensitive Position (Yes/No): No
Compensation Hourly Base Pay: $17.50, plus $5.00 per hour training pay. Within the first 90 days, Mobile Associates receive on‑the‑job training and eligibility for training pay. After completion, promotion to Mobile Expert and eligibility for an annualized incentive target of $18,000/year. Actual incentives vary based on performance and full‑time status. All employees are guaranteed to earn $20/hour inclusive of base pay and incentives. All employees are eligible for an Annual Stock Grant.
Benefits Full and part‑time employees have access to the same benefits when eligible, including medical, dental, vision, flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays, paid parental and family leave, family building benefits, backup care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short‑ and long‑term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, voluntary long‑term care insurance. Eligible employees may also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs.
Equal Opportunity Employer T‑Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.
Talent comes in all forms at the Un‑carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling 1‑844‑873‑9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non‑accommodation related requests.
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Job Responsibilities
Proactively engage with a broad range of customers in a highly‑traffic retail environment. Use digital tools, communicate effectively, educate customers, and showcase the value of T‑Mobile solutions.
Consistently leverage digital self‑serve tools during customer interactions and the onboarding process. Identify customer needs and use solution‑based selling techniques to fully demonstrate the value of T‑Mobile products and services.
Complete training on the T‑Mobile in‑store experience, new skills, products and processes, and knowledge of systems and reference resources. Review personal results, current promotions, and updates on the Hub to stay customer ready at all times. Continuously learn and improve skills to provide the best possible experience for customers.
Partner with nearby store locations to properly/fully onboard customers. Perform skills practicing, knowledge sharing, store operations, opening and closing procedures, and secure kiosk assets.
Be customer obsessed: passionate, friendly, engaging, building rapport, trust, and loyalty. Proactively reach out to potential customers to drive sales activity. Follow up with customers, capture referrals, manage Be Back processes, and perform price overrides for specialty offers.
Build relationships with nearby leadership and teams to help support the customer experience from account set‑up, to device support and account servicing.
Education and Work Experience
High School Diploma/GED (Required)
6 months of customer service and/or sales experience, Retail environment preferred.
Knowledge, Skills and Abilities
Customer Satisfaction: passionate customer advocate, balancing experience and performance goals (Required)
Team Building: desire to be part of the T‑Mobile store team, willing to work alongside peers and leaders, sharing best practices (Required)
Retail Sales: competitive drive and confidence to succeed in a fast‑paced sales environment (Required)
Licenses and Certifications
At least 18 years of age
Legally authorized to work in the United States
Travel Travel Required (Yes/No): No
DOT Regulated DOT Regulated Position (Yes/No): No
Safety Sensitive Position (Yes/No): No
Compensation Hourly Base Pay: $17.50, plus $5.00 per hour training pay. Within the first 90 days, Mobile Associates receive on‑the‑job training and eligibility for training pay. After completion, promotion to Mobile Expert and eligibility for an annualized incentive target of $18,000/year. Actual incentives vary based on performance and full‑time status. All employees are guaranteed to earn $20/hour inclusive of base pay and incentives. All employees are eligible for an Annual Stock Grant.
Benefits Full and part‑time employees have access to the same benefits when eligible, including medical, dental, vision, flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays, paid parental and family leave, family building benefits, backup care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short‑ and long‑term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, voluntary long‑term care insurance. Eligible employees may also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs.
Equal Opportunity Employer T‑Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.
Talent comes in all forms at the Un‑carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling 1‑844‑873‑9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non‑accommodation related requests.
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