Consumer Loan Resolution Specialist - Credit Resolution - Wheeling, WV

divh2Consumer Loan Resolution Specialist - Credit Resolution/h2pThis position is hybrid. The employee is split between remote and office work on a formalized schedule. Consideration for location will be Bank Plaza - Wheeling, WV, Ellwood City - Ellwood City, PA, West Dixie - Elizabethtown, KY and Youngstown Main - Youngstown, OH./ppMarket Wheeling Work Hours per Week 37.5/ppRequirements High school diploma or General Education Degree (GED). One year of related experience or training preferred./ppJob Description/ph3Summary/h3pManages the day-to-day collections of a portfolio of credit lines and consumer and personal loans both secured and unsecured. Maintains a comprehensive knowledge of applicable state and federal regulations relating to collections and ensure that the Banks policies and procedures are compliant with the same. Prepares files as an account progresses in delinquency and make recommendations to management as to the required action needed to secure possession of our collateral and/or payment of the past due amount./ph3Customer Service Skills/h3pWillingness to provide a level of service which will clearly differentiate us from our competitors./ph3Interpersonal Skills/h3pProfessional appearance and demeanor, interpersonal relations, work ethic and attitude. Possess clear, concise, effective written and oral communication skills to effectively express thoughts, ideas and concepts to management, bank employees and bank customers in a collaborative and solutions-oriented manner. Possess effective organizational skills and ability to handle detail-oriented work with promptness. Ability to work in a fast-paced environment./ph3Essential Duties and Responsibilities/h3ulliInitiates outbound and receives inbound phone calls relating to the collection of delinquent accounts./liliReduces delinquency, prevents repossessions and/or foreclosure, and minimizes charge offs/charge downs on assigned accounts./liliDetermines reason for non-payment./liliCompletes Skip Trace on accounts to locate customers for which you have not established phone contact to verify phone number, address, place of employment for the maker and co-maker(s) on the account./liliReviews all bank systems as needed (FIS/IBS, Image Centre, etc.) to determine the scope of the customer relationship as well as facilitate in the collection of the account./liliPrepares necessary documentation for modifications, extensions, and file evaluation./liliNegotiates payment arrangement with borrower(s)./liliMaintains detailed tracking log on all accounts as you work through the collection process./liliProcesses GL and Payment Tickets as applicable when payment is received./liliResearches and resolves billing and/or payment disputes on assigned accounts./liliVerifies Proof of Insurance for collateralized loans as needed./liliOrders appraisals when appropriate./liliAnalyzes loan/collateral file to make recommendation for appropriate action./liliReviews personal credit and asset reports to make recommendations as to appropriate strategy./liliOrganizes and prepares files to be referred for repossession and/or foreclosure./liliMakes appropriate file notations for all correspondence and any other events to Intellect system./li/ulpOther Requirements/ppBanking is a highly regulated industry and you will be expected to acquire and maintain a proficiency in the banks policies and procedures, and adhere to all laws, rules and regulations that are applicable to your conduct and the work you will be performing. You will also be expected to complete all assigned compliance training in a timely manner. Ability to research problem situations and recommend appropriate action./ppFull-Time/Part-Time Full-time Area of Interest Credit Administration All Locations Wheeling, West Virginia, United States Ellwood City, Pennsylvania, United States Elizabethtown, Kentucky, United States Youngstown, Ohio, United States WesBanco is an Equal Opportunity, AA Employer. EOE//Disabled/Veteran/p/div