Member Service Specialist
Northwest Credit Union Association, Albany, Oregon, United States, 97321
Join our Team as a Member Service Specialist!
As a member-focused credit union, we’re looking for new team members who have a desire to help others. Whether empowering people to reach their goals in person or behind the scenes, our employees share a commitment to creating meaningful relationships with our members and community. We’re also a fun place to work, and we offer competitive pay, professional development, and great benefits! To learn more about SELCO, view the full position description, and apply, please visit https://www.selco.org/join/careers !
We are currently looking for a full-time non-exempt Member Service Specialist to join our team! In this role, you will provide an exceptional service experience for SELCO Community Credit Union’s members, team members, and guests.
This position will work onsite at the Albany Branch in Albany, Oregon. The successful candidate will need to be available to work Monday through Friday between the hours of 8am and 6:30pm.
COMPENSATION
The full salary range for the Member Service Specialist position is $22.60 to $32.20 per hour, with new hires generally starting between $25.80 to $28.95 per hour, based on relevant knowledge, skills, education, and experience.
Spanish-language differential : Candidates who pass the Spanish language assessment will be eligible to earn an additional $1-$2 per hour.
Incentives :This position is eligible for monthly incentives that range from $5.00 to $75.00, per sold product or service.
Annual Incentive: In addition, all SELCO team members receive an annual incentive based on how well SELCO meets the prior year’s strategic business goals. This incentive is calculated using the team member’s prior year eligible earnings and ranges from 0%-12% (with the average payout over the last five years being 11.07%).
BENEFITS Our team’s well-being is a priority, and we’re proud to offer a comprehensive and holistic benefits package for team members and their families.
Medical, dental, vision, long-term disability, and life insurance
401(k) retirement plan (with guaranteed employer contributions)
Paid time off for personal and volunteer hours, as well as 10 paid holidays per year
Additional programs and benefits include wellness and educational reimbursements, an employee assistance program, discounted rates on select SELCO services, and more.
Essential Functions include
( please see the position description for a comprehensive list ):
Provide member service and perform duties with a very high level of accuracy and efficiency to elevate the member service experience, minimize the need to redirect members to others, and help guide them when redirecting is needed while maintaining alignment with service expectations, instructions, policies and procedures including:
Build and develop member relationships by asking open-ended questions and identifying member needs.
Routine teller services i.e., counting and documenting cash, posting transactions, etc.
Complex teller services i.e., GL entries, vault balancing, etc.
Basic member service i.e., processing ACH, card, wire, and account change requests.
Complex member services i.e., account opening, research, and problem resolution.
Answer incoming calls and assist with specific inquiries.
Basic loan services i.e., loan signing and disbursement.
Complex loan services i.e. conduct loan interviews, gather information and documentation, submit requests to underwriting, communicate with members, coordinate signing, and follow up as needed.
Required Skills and Abilities
Exceptional customer service skills by using the GVAL-HI approach to providing service. Greet people. Value them. Ask how you can help. Listen. Help them. Invite them back.
Ability to discover member needs to effectively cross-sell SELCO’s products and services.
Effective communication and active listening skills through all methods of interaction (e.g. in person, via phone, and in writing).
Basic math and cash handling skills.
Required Education and Experience
High school diploma or equivalent; and
At least one (1) year of customer service or sales experience; and
Must maintain active federal registration with Nationwide Mortgage Licensing System; and
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We are currently looking for a full-time non-exempt Member Service Specialist to join our team! In this role, you will provide an exceptional service experience for SELCO Community Credit Union’s members, team members, and guests.
This position will work onsite at the Albany Branch in Albany, Oregon. The successful candidate will need to be available to work Monday through Friday between the hours of 8am and 6:30pm.
COMPENSATION
The full salary range for the Member Service Specialist position is $22.60 to $32.20 per hour, with new hires generally starting between $25.80 to $28.95 per hour, based on relevant knowledge, skills, education, and experience.
Spanish-language differential : Candidates who pass the Spanish language assessment will be eligible to earn an additional $1-$2 per hour.
Incentives :This position is eligible for monthly incentives that range from $5.00 to $75.00, per sold product or service.
Annual Incentive: In addition, all SELCO team members receive an annual incentive based on how well SELCO meets the prior year’s strategic business goals. This incentive is calculated using the team member’s prior year eligible earnings and ranges from 0%-12% (with the average payout over the last five years being 11.07%).
BENEFITS Our team’s well-being is a priority, and we’re proud to offer a comprehensive and holistic benefits package for team members and their families.
Medical, dental, vision, long-term disability, and life insurance
401(k) retirement plan (with guaranteed employer contributions)
Paid time off for personal and volunteer hours, as well as 10 paid holidays per year
Additional programs and benefits include wellness and educational reimbursements, an employee assistance program, discounted rates on select SELCO services, and more.
Essential Functions include
( please see the position description for a comprehensive list ):
Provide member service and perform duties with a very high level of accuracy and efficiency to elevate the member service experience, minimize the need to redirect members to others, and help guide them when redirecting is needed while maintaining alignment with service expectations, instructions, policies and procedures including:
Build and develop member relationships by asking open-ended questions and identifying member needs.
Routine teller services i.e., counting and documenting cash, posting transactions, etc.
Complex teller services i.e., GL entries, vault balancing, etc.
Basic member service i.e., processing ACH, card, wire, and account change requests.
Complex member services i.e., account opening, research, and problem resolution.
Answer incoming calls and assist with specific inquiries.
Basic loan services i.e., loan signing and disbursement.
Complex loan services i.e. conduct loan interviews, gather information and documentation, submit requests to underwriting, communicate with members, coordinate signing, and follow up as needed.
Required Skills and Abilities
Exceptional customer service skills by using the GVAL-HI approach to providing service. Greet people. Value them. Ask how you can help. Listen. Help them. Invite them back.
Ability to discover member needs to effectively cross-sell SELCO’s products and services.
Effective communication and active listening skills through all methods of interaction (e.g. in person, via phone, and in writing).
Basic math and cash handling skills.
Required Education and Experience
High school diploma or equivalent; and
At least one (1) year of customer service or sales experience; and
Must maintain active federal registration with Nationwide Mortgage Licensing System; and
#J-18808-Ljbffr