Personal Lines - Client Services Analyst I
Cincinnati Insurance Company, Cincinnati, Ohio, United States, 45208
Overview
MAKE A DIFFERENCE Share your talents and develop your skills as you build a career in a professional environment with a personal feel.
Description
Make a difference with a career in insurance At The Cincinnati Insurance Companies, we put people first and apply the Golden Rule to our daily operations. To put this into action, we’re looking for extraordinary people to join our talented team. Our service-oriented, ethical, knowledgeable, caring associates are the heart of our vision to be the best company serving independent agents. We help protect families and businesses as they work to prevent or recover from a loss. Share your talents to help us reach for continued success as we bring value to the communities we serve and demonstrate that Actions Speak Louder in Person®.
If you’re ready to build productive relationships, collaborate within a diverse team, embrace challenges and develop your skills, then Cincinnati may be the place for you. We offer career opportunities where you can contribute and grow.
Start your journey with us The Cincinnati Insurance Companies' Personal Lines Operations department is currently seeking a client services analyst to develop test matrices and test cases that are applied during user acceptance testing for the PLD Diamond system.
Salary:
The pay range for this position is $45,000-$55,000 annually. The pay determination is based on the applicant’s education, experience, location, knowledge, skills and abilities. Eligible associates may also receive an annual cash bonus and stock incentives based on company and individual performance.
Responsibilities
offer analysis of system requirements and specification documentation
rate and execute test cases that require self-direction, creativity, and system knowledge
document defects discovered through test execution
validate defects have been resolved
research system problems and issues
analyze data and reports
communicate effective system workflows or processes to users
be an advocate for the agents' workflow and business interests
identify and research trends and issues among system users
Qualifications
technical aptitude
personal lines knowledge including coverages, forms, practices and processes
strong written and oral communication skills
has excellent customer service and communication skills
is team oriented
takes initiative
has strong decision making, logical thinking and judgement skills
demonstrated experience with Microsoft® Excel
working knowledge of Agile/Scrum practices
Education You\'ve Earned : bachelor\'s degree preferred; will consider an associate\'s degree with previous Personal Lines insurance experience
Enhance your talents Providing outstanding service and developing strong relationships with our independent agents are hallmarks of our company. Whether you have experience from another carrier or you’re new to the insurance industry, we promote a lifelong learning approach. Cincinnati provides you with the tools and training to be successful and to become a trusted, respected insurance professional – all while enjoying a meaningful career.
Enjoy benefits and amenities Your commitment to providing strong service, sharing best practices and creating solutions that impact lives is appreciated. To increase the well-being and satisfaction of our associates, we offer a variety of benefits and amenities. Learn more about our benefits and amenities packages.
Embrace a diverse team As a relationship-based organization, we welcome and value a diverse workforce. We grant equal employment opportunity to all qualified persons without regard to race; creed; color; sex, including sexual orientation; religion; national origin; age; disability; or any other basis prohibited by law. Learn more about the Federal Employment Notices.
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Description
Make a difference with a career in insurance At The Cincinnati Insurance Companies, we put people first and apply the Golden Rule to our daily operations. To put this into action, we’re looking for extraordinary people to join our talented team. Our service-oriented, ethical, knowledgeable, caring associates are the heart of our vision to be the best company serving independent agents. We help protect families and businesses as they work to prevent or recover from a loss. Share your talents to help us reach for continued success as we bring value to the communities we serve and demonstrate that Actions Speak Louder in Person®.
If you’re ready to build productive relationships, collaborate within a diverse team, embrace challenges and develop your skills, then Cincinnati may be the place for you. We offer career opportunities where you can contribute and grow.
Start your journey with us The Cincinnati Insurance Companies' Personal Lines Operations department is currently seeking a client services analyst to develop test matrices and test cases that are applied during user acceptance testing for the PLD Diamond system.
Salary:
The pay range for this position is $45,000-$55,000 annually. The pay determination is based on the applicant’s education, experience, location, knowledge, skills and abilities. Eligible associates may also receive an annual cash bonus and stock incentives based on company and individual performance.
Responsibilities
offer analysis of system requirements and specification documentation
rate and execute test cases that require self-direction, creativity, and system knowledge
document defects discovered through test execution
validate defects have been resolved
research system problems and issues
analyze data and reports
communicate effective system workflows or processes to users
be an advocate for the agents' workflow and business interests
identify and research trends and issues among system users
Qualifications
technical aptitude
personal lines knowledge including coverages, forms, practices and processes
strong written and oral communication skills
has excellent customer service and communication skills
is team oriented
takes initiative
has strong decision making, logical thinking and judgement skills
demonstrated experience with Microsoft® Excel
working knowledge of Agile/Scrum practices
Education You\'ve Earned : bachelor\'s degree preferred; will consider an associate\'s degree with previous Personal Lines insurance experience
Enhance your talents Providing outstanding service and developing strong relationships with our independent agents are hallmarks of our company. Whether you have experience from another carrier or you’re new to the insurance industry, we promote a lifelong learning approach. Cincinnati provides you with the tools and training to be successful and to become a trusted, respected insurance professional – all while enjoying a meaningful career.
Enjoy benefits and amenities Your commitment to providing strong service, sharing best practices and creating solutions that impact lives is appreciated. To increase the well-being and satisfaction of our associates, we offer a variety of benefits and amenities. Learn more about our benefits and amenities packages.
Embrace a diverse team As a relationship-based organization, we welcome and value a diverse workforce. We grant equal employment opportunity to all qualified persons without regard to race; creed; color; sex, including sexual orientation; religion; national origin; age; disability; or any other basis prohibited by law. Learn more about the Federal Employment Notices.
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