Customer Service Experience Consultant
(Jobs in Columbia, SC)
Requirement id 156930
Job title Consultant
Job location in Columbia, SC
Skills required Microsoft Administration, Windows Server Environment, TroubleShooting Skills, Customer Service Experience
Open Date 04-Feb-2026
Close Date
Job type Contract
Duration 6 Months
Compensation DOE
Status requirement ---
Job interview type ---
Email Recruiter:coolsoft
Job Description Consultant: Microsoft Administration, Windows Server Environment, TroubleShooting Skills, Customer Service Experience
Start date : 03/09/2026
End Date : 6 Months from projected start date
Submission deadline : 2/11/2026 5:00:00 PM
Client Info : DJJ
Note:
Interview Process: Two Rounds, Virtual
*Possibility for Extension: Yes
Work Location: Role is fully onsite
Candidate location: Candidate must be a CURRENT SC resident. No relocation allowed.
Candidate must have a VALID Drivers License in order to drive a State Vehicle to various locations within SC.
Description :
The Network Support Specialist will be responsible for supporting and maintaining the client network infrastructure and Office 365 tenant, ensuring reliable connectivity and access across all critical sites. This role includes both routine and limited on-call responsibilities for our critical sites, with a focus on wired and wireless networking, account
management, and infrastructure projects.
Key Duties
• Help Desk & Ticket Management
o Respond to and resolve help desk tickets related to:
? Respond to Wired and wireless network issues
? Network account onboarding and offboarding via custom scripts
? Infrastructure-related incidents
• On-Call Support Rotation
o Level 1 Support: On-call every 3 weeks for critical site support (Network outages)
o Level 2 Support: On-call every 3 weeks (alternating with Level 1) for escalated issues at critical sites
• Infrastructure Projects
o Assist in network rollouts, upgrades, and cleanup efforts
o Participate in planning and execution of infrastructure improvements
o Support documentation and inventory of network assets
• Administrative & Technical Expertise
o Provide support for Microsoft administrative tasks, including:
? Entra ID (Azure AD) management
? Group policy and user provisioning
? Microsoft 365 administration
• Assist with server administration tasks, including:
? Basic Windows Server maintenance
? Monitoring and performance tuning
? Patch management and updates
REQUIRED SKILLS:
• 5+ Years of experience with Microsoft Entra ID
• 5+ Years of experience with Microsoft administration
• 5+ Years of experience with Windows Server environments
• 10+ Years of experience in troubleshooting skills in networking (wired AND wireless)
• 5+ Years of experience in customer service
PREFERRED SKILLS:
• Experience with wiring closets
• Experience with Ruckus switches
• Experience with Deskpro Ticketing System
• Experience with Active Directory, DNS, and Group Policy
ADDITIONAL SKILLS:
• Ability to work independently and collaboratively in a team setting
• Excellent communication and documentation skills
Call502-379-4456 Ext 100for more details. Please provide Requirement id: 156930 while calling.
EOE Protected Veterans/Disability
(Jobs in Columbia, SC)
Requirement id 156930
Job title Consultant
Job location in Columbia, SC
Skills required Microsoft Administration, Windows Server Environment, TroubleShooting Skills, Customer Service Experience
Open Date 04-Feb-2026
Close Date
Job type Contract
Duration 6 Months
Compensation DOE
Status requirement ---
Job interview type ---
Email Recruiter:coolsoft
Job Description Consultant: Microsoft Administration, Windows Server Environment, TroubleShooting Skills, Customer Service Experience
Start date : 03/09/2026
End Date : 6 Months from projected start date
Submission deadline : 2/11/2026 5:00:00 PM
Client Info : DJJ
Note:
Interview Process: Two Rounds, Virtual
*Possibility for Extension: Yes
Work Location: Role is fully onsite
Candidate location: Candidate must be a CURRENT SC resident. No relocation allowed.
Candidate must have a VALID Drivers License in order to drive a State Vehicle to various locations within SC.
Description :
The Network Support Specialist will be responsible for supporting and maintaining the client network infrastructure and Office 365 tenant, ensuring reliable connectivity and access across all critical sites. This role includes both routine and limited on-call responsibilities for our critical sites, with a focus on wired and wireless networking, account
management, and infrastructure projects.
Key Duties
• Help Desk & Ticket Management
o Respond to and resolve help desk tickets related to:
? Respond to Wired and wireless network issues
? Network account onboarding and offboarding via custom scripts
? Infrastructure-related incidents
• On-Call Support Rotation
o Level 1 Support: On-call every 3 weeks for critical site support (Network outages)
o Level 2 Support: On-call every 3 weeks (alternating with Level 1) for escalated issues at critical sites
• Infrastructure Projects
o Assist in network rollouts, upgrades, and cleanup efforts
o Participate in planning and execution of infrastructure improvements
o Support documentation and inventory of network assets
• Administrative & Technical Expertise
o Provide support for Microsoft administrative tasks, including:
? Entra ID (Azure AD) management
? Group policy and user provisioning
? Microsoft 365 administration
• Assist with server administration tasks, including:
? Basic Windows Server maintenance
? Monitoring and performance tuning
? Patch management and updates
REQUIRED SKILLS:
• 5+ Years of experience with Microsoft Entra ID
• 5+ Years of experience with Microsoft administration
• 5+ Years of experience with Windows Server environments
• 10+ Years of experience in troubleshooting skills in networking (wired AND wireless)
• 5+ Years of experience in customer service
PREFERRED SKILLS:
• Experience with wiring closets
• Experience with Ruckus switches
• Experience with Deskpro Ticketing System
• Experience with Active Directory, DNS, and Group Policy
ADDITIONAL SKILLS:
• Ability to work independently and collaboratively in a team setting
• Excellent communication and documentation skills
Call502-379-4456 Ext 100for more details. Please provide Requirement id: 156930 while calling.
EOE Protected Veterans/Disability