Accelerate the possible by joining a winning Amcor team that's transforming the packaging industry and improving lives around the world.
At Amcor, we unpack possibility through our innovative and responsible packaging to provide solutions that benefit our customers, our people and our planet. More than 10,000 consumers worldwide encounter our products every second and rely on us for safe access to food, medicine and other goods. We value their trust by making safety our guiding principle. It's our core value and integral to how we do business.
Beyond this core principle, our shared values and behaviors unite us as we work together to elevate customers, shape lives and protect the future. We champion our customers and help them succeed. We play to win - adapting quickly in an everchanging world - and make smart choices to safeguard our business, our communities and the people we serve for generations to come. And we invest in our world-class team, empowering our colleagues to unpack their potential, because we believe when our people grow, so does our business.
To learn more about playing for Team Amcor, visit www.amcor.com I LinkedIn I Glassdoor I Facebook I YouTube
Job Description
This role is the central point of contact between external Customers and the Amcor organization. Our Customers recognize this role as the "Face of Amcor".
This is the first of three levels of Account Specialists within the Customer Service group. The level I has the basic knowledge and abilities to perform the below responsibilities and will initially require support to handle issues that may arise out of the daily responsibilities of the role.
WHAT YOU GET TO DO
Geographic Scope: North America
Number of colleagues directly reporting to this job: None
Customer Engagement
Build customer loyalty through positive customer engagement
Work in collaboration with other functions on escalated issues relating to customer orders, graphics issues, ship dates, quality concerns and more to meet customer expectations
Participate in conversations with customer regarding terms, agreements, purchase orders, inventory, and order status; asks for assistance from Sales or fellow Customer Account Specialists.
Follow standard processes and comply with service level agreements to support our customer-centric organization. Seek out learning opportunities and critical experiences to broaden understanding of standard work and best practices
Build initial knowledge of cross functional technical expertise, technical knowledge of products, order management systems and manufacturing processes.
Order Processing
Receive and process customer orders while screening information for accuracy and completeness
Monitor customer orders throughout the manufacturing process, advising customers and Sales of any significant delays and provides alternatives to ensure customer expectations are fulfilled
Shipping, Delivery & Inventory Coordination
Initiates customer releases for all shipments and ensures delivery dates are met as well as coordinates the expediting of rush shipments and monitors their progress
Manage and process outside warehousing shipments of inventory
Have a basic understanding that Amcor exports products to our customers
Manage sub-contracting business
Enter and manage non-conformances in a timely manner. Provide and incorporate corrective action plan for Customer Account Specialists owned non-conformances
Follow standard process to manage aged inventory
Manage consignment inventory and understand downstream affect
Manage basic Minimum and Maximum inventory programs
Partner with Sales, Marketing, and Product Data to create new material masters. Ensure all relevant documentation provided is accurate & continually maintained
Provide information to customers as requested such as: Bill of Lading, Proof of Delivery, Certificate of Compliance, Billings, and Inventory reports
Customer Account Maintenance
Maintain and actively utilize active customer electronic account profiles and item list to provide service excellence.
Miscellaneous
Support Continuous Improvement initiatives to determine new, improved and streamlined approaches to better serve customer & business needs.
Act as the back-up for designated team members. Maintain the same level of service excellence as provided to your core customers.
WHAT WE VALUE
Champion a culture of quality
Strong communication skills utilized in both internal and external relationships with a customer focus
Self-drive and initiative to seek out continuous improvement opportunities
Strong attention to detail and time management to best prioritize workload
Results Orientation, Strategic Orientation, Collaboration and Influence, Decision Making & Problem Solving
WHAT WE WANT FROM YOU
Bachelor's Degree Preferred
Experience in a Manufacturing and/or Customer Service environment preferred
Basic Microsoft Office skills
Regular attendance
Frequent interaction with others
Ability to sit up to 100% of time
Ability to communicate up to 100% of time
Ability to move from one place to another up to 50% of time
Ability to work on a computer 100% of time
Ability to travel domestically 5% of time
Office environment
Our Expectations
We expect our people to be guided by The Amcor Way and demonstrate our Values every day to enable the business to win. We are winning when:
Our people are engaged and developing as part of a high-performing Amcor team
Our customers grow and prosper from Amcor's quality, service, and innovation
Our investors benefit from Amcor's consistent growth and superior returns
The environment is better off because of Amcor's leadership and products
Equal Opportunity
Employer/Minorities/Females/Disabled/Veterans/Sexual
Orientation/Gender Identity
Amcor is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.
If you would like more information about your EEO rights as an applicant under the law, please click on the
"Know Your Rights: Workplace Discrimination is Illegal" Poster
. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the employment process, please call 224-313-7000 and let us know the nature of your request and your contact information.
E-Verify
We verify the identity and employment authorization of individuals hired for employment in the United States.
Benefits
When you join Amcor, you will have access to a comprehensive benefits and compensation package that includes:
Medical, dental and vision plans
Flexible time off, starting at 80 hours paid time per year for full-time salaried employees
Company-paid holidays starting at 8 days per year and may vary by location
Wellbeing program & Employee Assistance Program
Health Savings Account/Flexible Spending Account
Life insurance, AD&D, short-term & long-term disability, and voluntary benefits
Paid Parental Leave
Retirement Savings Plan with company match
Tuition Reimbursement (dependent upon approval)
Discretionary annual bonus program (initial eligibility dependent upon hire date)
About Amcor
Amcor is the global leader in developing and producing responsible consumer packaging and dispensing solutions across a variety of materials for nutrition, health, beauty and wellness categories. Our global product innovation and sustainability expertise enables us to solve packaging challenges around the world every day, producing a range of flexible packaging, rigid packaging, cartons and closures that are more sustainable, functional and appealing for our customers and their consumers. We are guided by our purpose of elevating customers, shaping lives and protecting the future. Supported by a commitment to safety, over 75,000 people generate $23 billion in annualized sales from operations that span over 400 locations in more than 40 countries. NYSE: AMCR; ASX: AMC?
www.amcor.com ?|? LinkedIn ?|? YouTube
Amcor is committed to providing a secure and reliable experience for all job seekers. If you are looking to join Amcor, please read this page to help you avoid recruitment scams. Click here!
At Amcor, we unpack possibility through our innovative and responsible packaging to provide solutions that benefit our customers, our people and our planet. More than 10,000 consumers worldwide encounter our products every second and rely on us for safe access to food, medicine and other goods. We value their trust by making safety our guiding principle. It's our core value and integral to how we do business.
Beyond this core principle, our shared values and behaviors unite us as we work together to elevate customers, shape lives and protect the future. We champion our customers and help them succeed. We play to win - adapting quickly in an everchanging world - and make smart choices to safeguard our business, our communities and the people we serve for generations to come. And we invest in our world-class team, empowering our colleagues to unpack their potential, because we believe when our people grow, so does our business.
To learn more about playing for Team Amcor, visit www.amcor.com I LinkedIn I Glassdoor I Facebook I YouTube
Job Description
This role is the central point of contact between external Customers and the Amcor organization. Our Customers recognize this role as the "Face of Amcor".
This is the first of three levels of Account Specialists within the Customer Service group. The level I has the basic knowledge and abilities to perform the below responsibilities and will initially require support to handle issues that may arise out of the daily responsibilities of the role.
WHAT YOU GET TO DO
Geographic Scope: North America
Number of colleagues directly reporting to this job: None
Customer Engagement
Build customer loyalty through positive customer engagement
Work in collaboration with other functions on escalated issues relating to customer orders, graphics issues, ship dates, quality concerns and more to meet customer expectations
Participate in conversations with customer regarding terms, agreements, purchase orders, inventory, and order status; asks for assistance from Sales or fellow Customer Account Specialists.
Follow standard processes and comply with service level agreements to support our customer-centric organization. Seek out learning opportunities and critical experiences to broaden understanding of standard work and best practices
Build initial knowledge of cross functional technical expertise, technical knowledge of products, order management systems and manufacturing processes.
Order Processing
Receive and process customer orders while screening information for accuracy and completeness
Monitor customer orders throughout the manufacturing process, advising customers and Sales of any significant delays and provides alternatives to ensure customer expectations are fulfilled
Shipping, Delivery & Inventory Coordination
Initiates customer releases for all shipments and ensures delivery dates are met as well as coordinates the expediting of rush shipments and monitors their progress
Manage and process outside warehousing shipments of inventory
Have a basic understanding that Amcor exports products to our customers
Manage sub-contracting business
Enter and manage non-conformances in a timely manner. Provide and incorporate corrective action plan for Customer Account Specialists owned non-conformances
Follow standard process to manage aged inventory
Manage consignment inventory and understand downstream affect
Manage basic Minimum and Maximum inventory programs
Partner with Sales, Marketing, and Product Data to create new material masters. Ensure all relevant documentation provided is accurate & continually maintained
Provide information to customers as requested such as: Bill of Lading, Proof of Delivery, Certificate of Compliance, Billings, and Inventory reports
Customer Account Maintenance
Maintain and actively utilize active customer electronic account profiles and item list to provide service excellence.
Miscellaneous
Support Continuous Improvement initiatives to determine new, improved and streamlined approaches to better serve customer & business needs.
Act as the back-up for designated team members. Maintain the same level of service excellence as provided to your core customers.
WHAT WE VALUE
Champion a culture of quality
Strong communication skills utilized in both internal and external relationships with a customer focus
Self-drive and initiative to seek out continuous improvement opportunities
Strong attention to detail and time management to best prioritize workload
Results Orientation, Strategic Orientation, Collaboration and Influence, Decision Making & Problem Solving
WHAT WE WANT FROM YOU
Bachelor's Degree Preferred
Experience in a Manufacturing and/or Customer Service environment preferred
Basic Microsoft Office skills
Regular attendance
Frequent interaction with others
Ability to sit up to 100% of time
Ability to communicate up to 100% of time
Ability to move from one place to another up to 50% of time
Ability to work on a computer 100% of time
Ability to travel domestically 5% of time
Office environment
Our Expectations
We expect our people to be guided by The Amcor Way and demonstrate our Values every day to enable the business to win. We are winning when:
Our people are engaged and developing as part of a high-performing Amcor team
Our customers grow and prosper from Amcor's quality, service, and innovation
Our investors benefit from Amcor's consistent growth and superior returns
The environment is better off because of Amcor's leadership and products
Equal Opportunity
Employer/Minorities/Females/Disabled/Veterans/Sexual
Orientation/Gender Identity
Amcor is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.
If you would like more information about your EEO rights as an applicant under the law, please click on the
"Know Your Rights: Workplace Discrimination is Illegal" Poster
. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the employment process, please call 224-313-7000 and let us know the nature of your request and your contact information.
E-Verify
We verify the identity and employment authorization of individuals hired for employment in the United States.
Benefits
When you join Amcor, you will have access to a comprehensive benefits and compensation package that includes:
Medical, dental and vision plans
Flexible time off, starting at 80 hours paid time per year for full-time salaried employees
Company-paid holidays starting at 8 days per year and may vary by location
Wellbeing program & Employee Assistance Program
Health Savings Account/Flexible Spending Account
Life insurance, AD&D, short-term & long-term disability, and voluntary benefits
Paid Parental Leave
Retirement Savings Plan with company match
Tuition Reimbursement (dependent upon approval)
Discretionary annual bonus program (initial eligibility dependent upon hire date)
About Amcor
Amcor is the global leader in developing and producing responsible consumer packaging and dispensing solutions across a variety of materials for nutrition, health, beauty and wellness categories. Our global product innovation and sustainability expertise enables us to solve packaging challenges around the world every day, producing a range of flexible packaging, rigid packaging, cartons and closures that are more sustainable, functional and appealing for our customers and their consumers. We are guided by our purpose of elevating customers, shaping lives and protecting the future. Supported by a commitment to safety, over 75,000 people generate $23 billion in annualized sales from operations that span over 400 locations in more than 40 countries. NYSE: AMCR; ASX: AMC?
www.amcor.com ?|? LinkedIn ?|? YouTube
Amcor is committed to providing a secure and reliable experience for all job seekers. If you are looking to join Amcor, please read this page to help you avoid recruitment scams. Click here!