On-Site Customer Service Representative - Newport News, VA
Sharecare, Newport News, Virginia, United States, 23600
Job Description:
Sharecare is a digital healthcare company that delivers software and tech-enabled services to stakeholders across the healthcare ecosystem to help improve care quality, drive better outcomes, and lower costs. Through its data-driven AI insights, evidence-based resources, and comprehensive platform - including benefits navigation, care management, home care resources, health information management, and more - Sharecare helps people easily and efficiently manage their healthcare and improve their well-being. Across its three business channels, Sharecare enables health plan sponsors, health systems and physician practices, and leading pharmaceutical brands to drive personalized and value-based care at scale. To learn more, visit www.sharecare.com .
Job Summary:
This position assists incoming callers with requests and provides great customer service. An upbeat, patient-centered attitude is a must! Our employees must, at all times, safeguard and protect patients' right to privacy. We are responsible for ensuring that only authorized individuals have access to our patients' medical information and that all releases of information are in compliance with the request, authorization, company policy and HIPAA regulations. Applicants should have familiarity with medical terminology and medical office processes and procedures.
***** This role is fully on-site within a hospital facility in Newport News, VA!**
Essential Functions:
Assists incoming callers with the process of submitting a request for medical records
Provide status updates regarding requests
Route calls internally to different hospital departments as needed
Responsible for Opening and Scanning Incoming Mail
Other duties as assigned
Qualifications:
1 year prior experience in a medical records department or like setting preferred
Minimum of 6 months prior inbound call center experience required
Strong technical/computer skills
General working knowledge of Microsoft Word & Excel
Great communication skills
Must be able to multi-task
Must be able to type 50 wpm
Must be able to use fax, copier, scanning machine
Must be willing to learn new equipment and processes quickly
Must be self-motivated, a team player and have proven customer satisfaction skills
Understanding of HIPAA Privacy laws and compliance standards
Local to Newport News, VA!
Sharecare and its subsidiaries are Equal Opportunity Employers and E-Verify users. Qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, sexual orientation, gender identity, religion, age, equal pay, disability, genetic information, protected veteran status, or other status protected under applicable law.
Sharecare is an Equal Opportunity Employer and doesn't discriminate on the basis of race, color, sex, national origin, sexual orientation, gender identity, religion, age, disability, genetic information, protected veteran status,or other non-merit factor.
Sharecare is a digital healthcare company that delivers software and tech-enabled services to stakeholders across the healthcare ecosystem to help improve care quality, drive better outcomes, and lower costs. Through its data-driven AI insights, evidence-based resources, and comprehensive platform - including benefits navigation, care management, home care resources, health information management, and more - Sharecare helps people easily and efficiently manage their healthcare and improve their well-being. Across its three business channels, Sharecare enables health plan sponsors, health systems and physician practices, and leading pharmaceutical brands to drive personalized and value-based care at scale. To learn more, visit www.sharecare.com .
Job Summary:
This position assists incoming callers with requests and provides great customer service. An upbeat, patient-centered attitude is a must! Our employees must, at all times, safeguard and protect patients' right to privacy. We are responsible for ensuring that only authorized individuals have access to our patients' medical information and that all releases of information are in compliance with the request, authorization, company policy and HIPAA regulations. Applicants should have familiarity with medical terminology and medical office processes and procedures.
***** This role is fully on-site within a hospital facility in Newport News, VA!**
Essential Functions:
Assists incoming callers with the process of submitting a request for medical records
Provide status updates regarding requests
Route calls internally to different hospital departments as needed
Responsible for Opening and Scanning Incoming Mail
Other duties as assigned
Qualifications:
1 year prior experience in a medical records department or like setting preferred
Minimum of 6 months prior inbound call center experience required
Strong technical/computer skills
General working knowledge of Microsoft Word & Excel
Great communication skills
Must be able to multi-task
Must be able to type 50 wpm
Must be able to use fax, copier, scanning machine
Must be willing to learn new equipment and processes quickly
Must be self-motivated, a team player and have proven customer satisfaction skills
Understanding of HIPAA Privacy laws and compliance standards
Local to Newport News, VA!
Sharecare and its subsidiaries are Equal Opportunity Employers and E-Verify users. Qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, sexual orientation, gender identity, religion, age, equal pay, disability, genetic information, protected veteran status, or other status protected under applicable law.
Sharecare is an Equal Opportunity Employer and doesn't discriminate on the basis of race, color, sex, national origin, sexual orientation, gender identity, religion, age, disability, genetic information, protected veteran status,or other non-merit factor.