Customer Service Representative - Chalfont, PA
The Raymond Corporation, Chalfont, Pennsylvania, United States, 18914
As the premiere Raymond Solutions & Service Center in the Northeast, Pengate Handling Systems built a reputation based on cutting-edge innovation, quality products and outstanding service. In addition to the full line of Raymond forklifts and equipment, we offer comprehensive material handling solutions to take your day-to-day warehousing and distribution operations to a new level of performance and productivity.
We are hiring a Customer Service Representative. This role acts as the voice of the customer to ensure the highest level of customer satisfaction and retention.
This position has a focus on regularly scheduled complete account reviews, follow up/follow through to resolve customer related issues, identify process improvement, and enhance customer engagement through a collaborative effort.
What You'll Do
Conduct partnership meetings with defined customers reviewing spends and trends with multiple stakeholders from each organization
Point person for all aftermarket activity for the customer, both external and internal
Educates each customer on the full range of offerings and support products offered by Pengate
Collect feedback from the customer on company performance
Control internal/external costs through analyzing reports
Work with internal departments to achieve complete customer satisfaction
Additional duties as required or assigned.
What You’ll Need
Bachelor’s degree in a business-related field, or equivalent related experience Verbal and written communication skills road knowledge of the entire sales process, preferred business-to-business sales experience.
Excellent communication skills, written and verbal to all levels of organization.
Requires strong problem solving, organizational and time management capabilities.
Ability to establish and develop relationships that identify and promote enterprise offerings on a continual basis and engage the subject matter expert where appropriate
Analytical ability in conjunction with market research to support sales efforts.
Must have exceptional customer service, presentation skills and ability to relate to a range of audiences.
Benefits of working at Pengate
Generous PTO and 8 paid holidays
401(k) w/ match
Comprehensive medical benefits, dental plans, and vision coverage
Opportunities for advancement and ongoing professional development
Referral program
Pengate Handling Systems is dedicated to being an Equal Opportunity Employer. We promote and celebrate a diverse workforce and do not tolerate any discrimination. All human relations decisions will not be based on persons’ race, color, religion, sex, national original, marital status, disability, genetic information, age, veteran status, or citizenship. All potential hires are subject to pre-employment checks which include but are not limited to background checks and drug screenings. In addition, we will provide reasonable accommodations for individuals with disabilities. Should you require an accommodation in completing an application, interview, or pre-employment requirement, please reach out to our Talent Acquisition team at recruiting@pengate.com
We are hiring a Customer Service Representative. This role acts as the voice of the customer to ensure the highest level of customer satisfaction and retention.
This position has a focus on regularly scheduled complete account reviews, follow up/follow through to resolve customer related issues, identify process improvement, and enhance customer engagement through a collaborative effort.
What You'll Do
Conduct partnership meetings with defined customers reviewing spends and trends with multiple stakeholders from each organization
Point person for all aftermarket activity for the customer, both external and internal
Educates each customer on the full range of offerings and support products offered by Pengate
Collect feedback from the customer on company performance
Control internal/external costs through analyzing reports
Work with internal departments to achieve complete customer satisfaction
Additional duties as required or assigned.
What You’ll Need
Bachelor’s degree in a business-related field, or equivalent related experience Verbal and written communication skills road knowledge of the entire sales process, preferred business-to-business sales experience.
Excellent communication skills, written and verbal to all levels of organization.
Requires strong problem solving, organizational and time management capabilities.
Ability to establish and develop relationships that identify and promote enterprise offerings on a continual basis and engage the subject matter expert where appropriate
Analytical ability in conjunction with market research to support sales efforts.
Must have exceptional customer service, presentation skills and ability to relate to a range of audiences.
Benefits of working at Pengate
Generous PTO and 8 paid holidays
401(k) w/ match
Comprehensive medical benefits, dental plans, and vision coverage
Opportunities for advancement and ongoing professional development
Referral program
Pengate Handling Systems is dedicated to being an Equal Opportunity Employer. We promote and celebrate a diverse workforce and do not tolerate any discrimination. All human relations decisions will not be based on persons’ race, color, religion, sex, national original, marital status, disability, genetic information, age, veteran status, or citizenship. All potential hires are subject to pre-employment checks which include but are not limited to background checks and drug screenings. In addition, we will provide reasonable accommodations for individuals with disabilities. Should you require an accommodation in completing an application, interview, or pre-employment requirement, please reach out to our Talent Acquisition team at recruiting@pengate.com