A global healthcare company is seeking a Director of Customer Centricity to lead customer experience initiatives in Morristown, NJ. The role requires ownership of strategy, technology, and execution for customer experience, leveraging Lean and Six Sigma principles to enhance customer outcomes. Ideal candidates should have 8+ years of relevant experience, strong CRM technology expertise, and a background in customer experience management. You will be instrumental in modernizing processes and championing customer success to drive significant business growth.
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