Overview
Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace. Aircall is headquartered in Paris, with a strong North American presence anchored in Seattle, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines. At Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.
How we work at Aircall: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.
We are hiring a Senior Product Manager - Growth for Small Businesses .
Empowering small businesses to scale starts with a seamless start. Delivering a best-in-class cloud-based voice solution means owning the experience where it begins: effortless onboarding, rapid time-to-value, and intuitive expansion .
A large part of Aircall’s product value comes from the simplicity and scalability of our platform , and the intelligence we provide to help small businesses grow, manage their teams, and improve customer engagement. Empowering growth means building systems that proactively guide users through setup, surface high-value features, and minimize the friction of scaling a team for our users and support teams.
We are looking for a Senior Product Manager to own Growth for Small Businesses , leading Aircall’s strategy for user acquisition, onboarding optimization, and self-serve expansion.
This person will work with Engineering, Data, CX, Sales, and Product Marketing to define Aircall’s long-term vision for small business growth and deliver impactful product improvements that scale globally.
Your mission @ Aircall
- Own the “Growth for Small Businesses” product scope , driving the long-term vision and strategy to ensure world-class onboarding and product-led growth across all regions.
- Lead a squad of engineers working on onboarding flows, self-serve billing, and in-app adoption systems to deliver measurable improvements in user conversion.
- Leverage product analytics, conversion funnels, and user behavior data to identify growth opportunities and drive decisions that directly improve activation rates, churn, and seat expansion.
- Own every part of the product that impacts the small business lifecycle , including: first-run experience, trial-to-paid conversion, self-serve plan upgrades, and automated feature discovery.
- Partner with Sales, Marketing, and CX leadership to align on long-term acquisition initiatives and ensure Aircall delivers consistently exceptional value from day one.
- Drive product-led improvements to reduce time-to-value , enabling users to self-configure their workspace and proactively discover growth tools through clear insights and automated guidance.
Your profile
- We value people who are bold, ambitious, collaborative, and customer-centric. Even better, the ones who know how to work hard and have fun at the same time. We’re a tribe of highly driven people, with a great sense of human connection and a clear focus.
- 5+ years of Product Management experience , with a strong track record of using analytics to drive significant product growth outcomes.
- Deep experience working on B2B SaaS products , ideally on growth, onboarding, or self-serve monetization domains.
- You have successfully led the delivery of multiple complex, cross-functional product initiatives , and monitored their impact on user acquisition, retention, or expansion.
- You’re empathetic and know how to align engineering, CX, data, and leadership around a clear, compelling growth roadmap.
- You think clearly, communicate with precision , and know how to break down complex user journeys into actionable product plans.
- You are fluent in English (Spanish, Portuguese, or French is a plus).
$170,000 - $210,000 a year
This is not including equity and other benefits. The actual salary offered will carefully consider a wide range of factors, including your skills, qualifications, and experience.