Customer Service Representative - Enteral
Binson's Home Health Care, Center Line, Michigan, United States, 48015
Now Hiring: Customer Service Representative - Enteral
Location: 26834 Lawrence Ave., Center Line, MI 48015 Schedule: MondayFriday | 8:30 AM
5:00 PM At Binson's, we believe in three things: Better Products, Better Services, Better Livesand we live it every day. We're a fast-growing, family-owned health care company with a big heart and locations across Michigan, Indiana, and Florida. If you're looking to make a real impact in people's lives, you're in the right place. The Role: Customer Service Representative - Enteral
This role will be the frontline connection between patients, healthcare providers, and our teamanswering calls, processing orders, and ensuring every interaction is handled with care and accuracy. You'll play a key role in delivering exceptional customer service by managing patient information, verifying insurance, and coordinating seamless communication across departments. What We're Looking For
High School Diploma or equivalent At least 3 years of experience in a call center or customer service rolebonus if it's in health care! Enteral experience required Strong verbal & written communication skills Proficient in using computers and managing data Experience with multi-line phone systems Highly organized and detail-oriented Calm under pressure and compassionate with every caller What You'll Be Doing
Take incoming calls from patients, caregivers, and providers, offering friendly, knowledgeable support Accurately enter new patient information, including diagnoses, physician details, insurance, and product needs Process physician orders, verify insurance, and ensure orders are complete and ready to go Keep patients and providers in the loop with timely updates and follow-up calls to ensure satisfaction Manage a multi-line switchboard, routing calls efficiently to keep operations running smoothly Resolve concerns, answer questions, and make sure patients feel cared for every step of the way Work with internal teams to keep communication flowing and patient care seamless Perks & Benefits
Competitive pay Full benefits: Medical, Dental, Vision & Life Insurance Paid time off + floating holiday 401(k) Retirement Savings Plan Training and growth opportunities
Location: 26834 Lawrence Ave., Center Line, MI 48015 Schedule: MondayFriday | 8:30 AM
5:00 PM At Binson's, we believe in three things: Better Products, Better Services, Better Livesand we live it every day. We're a fast-growing, family-owned health care company with a big heart and locations across Michigan, Indiana, and Florida. If you're looking to make a real impact in people's lives, you're in the right place. The Role: Customer Service Representative - Enteral
This role will be the frontline connection between patients, healthcare providers, and our teamanswering calls, processing orders, and ensuring every interaction is handled with care and accuracy. You'll play a key role in delivering exceptional customer service by managing patient information, verifying insurance, and coordinating seamless communication across departments. What We're Looking For
High School Diploma or equivalent At least 3 years of experience in a call center or customer service rolebonus if it's in health care! Enteral experience required Strong verbal & written communication skills Proficient in using computers and managing data Experience with multi-line phone systems Highly organized and detail-oriented Calm under pressure and compassionate with every caller What You'll Be Doing
Take incoming calls from patients, caregivers, and providers, offering friendly, knowledgeable support Accurately enter new patient information, including diagnoses, physician details, insurance, and product needs Process physician orders, verify insurance, and ensure orders are complete and ready to go Keep patients and providers in the loop with timely updates and follow-up calls to ensure satisfaction Manage a multi-line switchboard, routing calls efficiently to keep operations running smoothly Resolve concerns, answer questions, and make sure patients feel cared for every step of the way Work with internal teams to keep communication flowing and patient care seamless Perks & Benefits
Competitive pay Full benefits: Medical, Dental, Vision & Life Insurance Paid time off + floating holiday 401(k) Retirement Savings Plan Training and growth opportunities