Digital Banker - Part-time Position
As a Digital Banker, you will create meaningful connections with members across all communication channels by providing responsive, personalized service. You will use digital tools to efficiently support member needs, resolve account issues with care and accuracy, and connect members with products and services that best fit their goals. In this role, you will listen actively, confidently troubleshoot concerns, and advocate for positive member outcomes. You will consistently deliver high service standards, respond promptly to inquiries, and help foster trust and satisfaction. This multifaceted position includes both member service and teller responsibilities. The Member Experience Specialist contributes to the growth and success of the department while meeting regulatory requirements, completing audits, supporting sales goals, and advancing overall business objectives. Education and/or Experience Requirements
Level I:
High school diploma or GED required. 2 years of previous experience in a financial institution required. 2 years of cash handling, sales and customer service experience required.
Level II:
High school diploma or GED required. 3 years of previous experience in a financial institution required. 3 years of cash handling, sales and customer service experience required.
Ability to present a professional image while working with members through video communication channels. Ability to troubleshoot technical issues with members over video, chat, text and voice solutions. Basic computer knowledge. Excellent customer service and communication skills. Cobalt Credit Union, based in Papillion, Nebraska, employs over 250 team members throughout our twenty locations. Cobalt Credit Union was established in 1946 to serve the military and we're excited to offer our services to all community members across the counties we serve! At the heart of our organization is a strong belief in supporting and developing our team. Through ongoing training and personalized coaching, we help our employees grow both personally and professionally. We're proud of our family-oriented culturewhere people genuinely care about each otherand we're committed to creating opportunities for growth within our organization. Equal Opportunity Employer/Vet/Disabled
As a Digital Banker, you will create meaningful connections with members across all communication channels by providing responsive, personalized service. You will use digital tools to efficiently support member needs, resolve account issues with care and accuracy, and connect members with products and services that best fit their goals. In this role, you will listen actively, confidently troubleshoot concerns, and advocate for positive member outcomes. You will consistently deliver high service standards, respond promptly to inquiries, and help foster trust and satisfaction. This multifaceted position includes both member service and teller responsibilities. The Member Experience Specialist contributes to the growth and success of the department while meeting regulatory requirements, completing audits, supporting sales goals, and advancing overall business objectives. Education and/or Experience Requirements
Level I:
High school diploma or GED required. 2 years of previous experience in a financial institution required. 2 years of cash handling, sales and customer service experience required.
Level II:
High school diploma or GED required. 3 years of previous experience in a financial institution required. 3 years of cash handling, sales and customer service experience required.
Ability to present a professional image while working with members through video communication channels. Ability to troubleshoot technical issues with members over video, chat, text and voice solutions. Basic computer knowledge. Excellent customer service and communication skills. Cobalt Credit Union, based in Papillion, Nebraska, employs over 250 team members throughout our twenty locations. Cobalt Credit Union was established in 1946 to serve the military and we're excited to offer our services to all community members across the counties we serve! At the heart of our organization is a strong belief in supporting and developing our team. Through ongoing training and personalized coaching, we help our employees grow both personally and professionally. We're proud of our family-oriented culturewhere people genuinely care about each otherand we're committed to creating opportunities for growth within our organization. Equal Opportunity Employer/Vet/Disabled