Customer Support Representative (CSR) / Parts & Service
4Rivers Equipment, Frederick, Colorado, United States, 80530
Customer Service Representative
If you pride yourself in your customer service skills, enjoy satisfying customers, managing your own schedule, and you have excellent communication skills, then we want to hear from you! This position ensures customer satisfaction in both our parts and service departments. Benefits: Low Deductible Medical/Dental/Vision 401K and Roth IRA Option Available 401K Match & Profit Share Life/AD&D Online Continual Education, including John Deere University Tuition Reimbursement Sponsorship with John Deere Technician Program Paid Time Off Volunteer Time Off Asset Investment 4Rivers Employee Discount/ ADP LifeMart Discounts Customized Career Path Company Summary: When you join 4Rivers Equipment, you're not just getting a job; you're becoming a part of an award-winning John Deere team! With locations spanning from Fort Collins, CO to El Paso, TX, we offer you the chance to grow your career while being part of a fun and team-oriented work environment. Our mission? To improve the lives of our customers, business partners, and employees
because we're more than just colleagues; we're your working partner! Essential Duties: Increase incremental parts sales. Develop parts and service estimates and quotes as required Prospect for new customers Coordinate with Parts Manager regarding customers, promotions, product needs Maintain Parts On Site Cabinets Sell defined wear parts and promotional products Deliver Parts when URGENT Increase incremental labor sales. Coordinate with Service Manager regarding service quotes and customer concerns Sell inspection agreements Sell maintenance packages Prospect for new customers Sell Extended Warranty and SECURE / PowerGard Build customer loyalty by promoting and representing the 4Rivers organization. Communicate customer problems via email to the responsible managers for resolution. Complete JDU CSR Certification path Complete other training as defined by manager Develop a customer call schedule for the assigned area of responsibility Make customer calls as scheduled Submit call reports in a timely manner Maintain A and B customer machine lists Complete A and B customer product support purchasing profiles Meet product support sales objectives Education and Qualifications: High School Diploma or equivalent Professional appearance and demeanor Strong industry knowledge / ability to learn the industry quickly Good communication skills Energetic, Sociable and Self-Motivated Assertive with a positive tone Able to make decisions Good listener Strong work ethic 4Rivers Equipment is an equal opportunity employer. We encourage candidates with disabilities to apply and are committed to providing reasonable accommodation during the application process and throughout employment. If you require any accommodation, please let us know, and we will work with you to meet your needs. Regular and predictable attendance and punctuality is vital. Must attend work regularly and arrive at work on time. Failure to do so detrimentally affects team morale and productivity. For Benefits, Job Description and EEO information, please review attachments. Are you ready to join the 4Rivers Equipment family? Your adventure starts here! Apply now, and let's write the next chapter of your career together. Compensation package includes base salary plus competitive commission structure. Ref#_1813 Requisition Expiration Date: 12/31/2025
If you pride yourself in your customer service skills, enjoy satisfying customers, managing your own schedule, and you have excellent communication skills, then we want to hear from you! This position ensures customer satisfaction in both our parts and service departments. Benefits: Low Deductible Medical/Dental/Vision 401K and Roth IRA Option Available 401K Match & Profit Share Life/AD&D Online Continual Education, including John Deere University Tuition Reimbursement Sponsorship with John Deere Technician Program Paid Time Off Volunteer Time Off Asset Investment 4Rivers Employee Discount/ ADP LifeMart Discounts Customized Career Path Company Summary: When you join 4Rivers Equipment, you're not just getting a job; you're becoming a part of an award-winning John Deere team! With locations spanning from Fort Collins, CO to El Paso, TX, we offer you the chance to grow your career while being part of a fun and team-oriented work environment. Our mission? To improve the lives of our customers, business partners, and employees
because we're more than just colleagues; we're your working partner! Essential Duties: Increase incremental parts sales. Develop parts and service estimates and quotes as required Prospect for new customers Coordinate with Parts Manager regarding customers, promotions, product needs Maintain Parts On Site Cabinets Sell defined wear parts and promotional products Deliver Parts when URGENT Increase incremental labor sales. Coordinate with Service Manager regarding service quotes and customer concerns Sell inspection agreements Sell maintenance packages Prospect for new customers Sell Extended Warranty and SECURE / PowerGard Build customer loyalty by promoting and representing the 4Rivers organization. Communicate customer problems via email to the responsible managers for resolution. Complete JDU CSR Certification path Complete other training as defined by manager Develop a customer call schedule for the assigned area of responsibility Make customer calls as scheduled Submit call reports in a timely manner Maintain A and B customer machine lists Complete A and B customer product support purchasing profiles Meet product support sales objectives Education and Qualifications: High School Diploma or equivalent Professional appearance and demeanor Strong industry knowledge / ability to learn the industry quickly Good communication skills Energetic, Sociable and Self-Motivated Assertive with a positive tone Able to make decisions Good listener Strong work ethic 4Rivers Equipment is an equal opportunity employer. We encourage candidates with disabilities to apply and are committed to providing reasonable accommodation during the application process and throughout employment. If you require any accommodation, please let us know, and we will work with you to meet your needs. Regular and predictable attendance and punctuality is vital. Must attend work regularly and arrive at work on time. Failure to do so detrimentally affects team morale and productivity. For Benefits, Job Description and EEO information, please review attachments. Are you ready to join the 4Rivers Equipment family? Your adventure starts here! Apply now, and let's write the next chapter of your career together. Compensation package includes base salary plus competitive commission structure. Ref#_1813 Requisition Expiration Date: 12/31/2025