Showroom Sales Concierge
Mill Creek Lumber & Supply Company, a trusted leader in the building materials industry since 1934, is proud to serve homeowners, builders, contractors, architects, and designers with high-quality products and exceptional service. Our showroom is a destination for premium millwork solutions, offering doors, windows, mouldings, stair parts, hardware and specialty items to support projects of every size and style. The Showroom Sales Concierge is the first point of contact for customers entering the Mill Creek Lumber & Supply showroom. This role blends hospitality, customer service, and sales support to create an exceptional customer experience for homeowners, builders, designers, and contractors. The Concierge ensures every guest feels welcomed, supported, and guided to the right products and team members while maintaining a polished, organized, and inspiring showroom environment. Key Responsibilities
Greet all showroom guests warmly and professionally upon arrival Create a welcoming, knowledgeable, and service-oriented first impression Engage customers to understand their project needs and connect them with the appropriate sales consultant or specialist Provide refreshments, brochures, samples, and general product information as appropriate Sales & Showroom Support
Assist sales consultants by preparing sample boards, product literature, and displays Help manage appointments, walk-in traffic, and customer flow within the showroom Support follow-up activities such as thank-you notes, appointment confirmations, and basic customer communications Enter and update customer information accurately in internal systems Showroom Presentation & Organization
Maintain a clean, organized, and visually appealing showroom at all times Ensure displays, samples, signage, and marketing materials are current and well-stocked Assist with seasonal resets, vendor displays, events, and open houses Administrative & Team Support
Answer incoming calls and route inquiries appropriately Assist with light administrative tasks, filing, and document preparation Collaborate closely with showroom sales staff, managers, and vendor partners Uphold Mill Creek's brand standards, values, and commitment to customer service Qualifications
Qualifications Required High school diploma or equivalent 1+ years of experience in customer service, hospitality, retail, or showroom environments Strong interpersonal and communication skills Professional appearance and demeanor Ability to multitask and stay organized in a fast-paced setting Preferred Experience in building materials, home design, construction, or interior finishes Familiarity with CRM systems, POS systems, or Microsoft Office Sales support or front-desk experience in a design-oriented environment Skills & Competencies Customer-first mindset with a hospitality focus Strong attention to detail Positive, team-oriented attitude Confidence interacting with homeowners, builders, and design professionals Ability to learn product lines and industry terminology Physical & Work Requirements Ability to stand, walk, and move throughout the showroom for extended periods Ability to lift and carry samples or materials (up to 25 lbs.) Availability to work standard showroom hours, with occasional evenings or weekends for events
Mill Creek Lumber & Supply Company, a trusted leader in the building materials industry since 1934, is proud to serve homeowners, builders, contractors, architects, and designers with high-quality products and exceptional service. Our showroom is a destination for premium millwork solutions, offering doors, windows, mouldings, stair parts, hardware and specialty items to support projects of every size and style. The Showroom Sales Concierge is the first point of contact for customers entering the Mill Creek Lumber & Supply showroom. This role blends hospitality, customer service, and sales support to create an exceptional customer experience for homeowners, builders, designers, and contractors. The Concierge ensures every guest feels welcomed, supported, and guided to the right products and team members while maintaining a polished, organized, and inspiring showroom environment. Key Responsibilities
Greet all showroom guests warmly and professionally upon arrival Create a welcoming, knowledgeable, and service-oriented first impression Engage customers to understand their project needs and connect them with the appropriate sales consultant or specialist Provide refreshments, brochures, samples, and general product information as appropriate Sales & Showroom Support
Assist sales consultants by preparing sample boards, product literature, and displays Help manage appointments, walk-in traffic, and customer flow within the showroom Support follow-up activities such as thank-you notes, appointment confirmations, and basic customer communications Enter and update customer information accurately in internal systems Showroom Presentation & Organization
Maintain a clean, organized, and visually appealing showroom at all times Ensure displays, samples, signage, and marketing materials are current and well-stocked Assist with seasonal resets, vendor displays, events, and open houses Administrative & Team Support
Answer incoming calls and route inquiries appropriately Assist with light administrative tasks, filing, and document preparation Collaborate closely with showroom sales staff, managers, and vendor partners Uphold Mill Creek's brand standards, values, and commitment to customer service Qualifications
Qualifications Required High school diploma or equivalent 1+ years of experience in customer service, hospitality, retail, or showroom environments Strong interpersonal and communication skills Professional appearance and demeanor Ability to multitask and stay organized in a fast-paced setting Preferred Experience in building materials, home design, construction, or interior finishes Familiarity with CRM systems, POS systems, or Microsoft Office Sales support or front-desk experience in a design-oriented environment Skills & Competencies Customer-first mindset with a hospitality focus Strong attention to detail Positive, team-oriented attitude Confidence interacting with homeowners, builders, and design professionals Ability to learn product lines and industry terminology Physical & Work Requirements Ability to stand, walk, and move throughout the showroom for extended periods Ability to lift and carry samples or materials (up to 25 lbs.) Availability to work standard showroom hours, with occasional evenings or weekends for events