Customer Service Rep Bilingual Part Time L1-2 Polish, Russian, Cantonese Mandari
Consolidated Edison, New York, New York, United States, 10001
Customer Service Representative
This position offers opportunity for professional growth and advancement. Part-time training will be provided. Only applicants who are bilingual in English and at least one of the following languages, Polish, Russian, Cantonese, Mandarin, or Korean, will be considered. Core Responsibilities
Take multiple calls throughout your work day, assisting customers with all inquiries including electric and/or gas emergencies, billing explanation. Utilize various computer based systems to access customer accounts and input transactions. Analyze customer accounts to address any billing inquires. Required to work Part-Time as a Customer Service Representative. Hybrid work schedule, please note hybrid work is subject to change. Candidates must be able to attend part-time training within various work locations. Required to work at Customer Operations Call Centers at various locations. Required bilingual in English along with Polish, Russian, Mandarin, Cantonese, and/or Korean. Qualifications
Required Education/Experience: High School Diploma/GED Relevant Work Experience: Demonstrated ability to follow direction and collaborate effectively within team environments, utilizing PC-based information systems to access and analyze customer account data for informed decision-making. Required Must have the ability to interact with customers over the phone, as well as other avenues of contact, in a responsive, productive, and professional manner. Required Able to provide outstanding service in every customer encounter and be an effective communicator. Required Proficient bilingual in Polish, Russian, Korean, Mandarin, and/or Cantonese. Required Bilingual candidates must pass a language performance test. Required Licenses and Certifications: Other: n/a Physical Demands: Sit or stand to answer a phone for the duration of the workday Sit or stand to use a keyboard, mouse, and computer for the duration of the workday Possess manual dexterity and the ability to use hands for the duration of the workday Work rotating shifts, including nights, midnights, weekends and holidays Additional Physical Demands: The selected candidate will be assigned a System Emergency Assignment (i.e., an emergency response role) and will be expected to work non-business hours during emergencies, which may include nights, weekends, and holidays. All applicants must pass all required placement exams. Prolonged sitting while answering phones at a computer terminal for the majority of the workday required. EEO Statement: Consolidated Edison Company of New York, Inc. (Con Edison), Orange & Rockland Utilities (O&R), and Consolidated Edison Transmission (CET) are equal opportunity employers. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of the individual's actual or perceived disability, protected veteran status, race, color, creed, religion, sex, age, national origin, gender, gender identity, gender expression, genetic information, marital status, sexual orientation, citizenship, domestic violence victim status, or any other actual or perceived status protected by law. Technical Difficulty Statement: For technical issues, please contact us at careerconnect@coned.com
This position offers opportunity for professional growth and advancement. Part-time training will be provided. Only applicants who are bilingual in English and at least one of the following languages, Polish, Russian, Cantonese, Mandarin, or Korean, will be considered. Core Responsibilities
Take multiple calls throughout your work day, assisting customers with all inquiries including electric and/or gas emergencies, billing explanation. Utilize various computer based systems to access customer accounts and input transactions. Analyze customer accounts to address any billing inquires. Required to work Part-Time as a Customer Service Representative. Hybrid work schedule, please note hybrid work is subject to change. Candidates must be able to attend part-time training within various work locations. Required to work at Customer Operations Call Centers at various locations. Required bilingual in English along with Polish, Russian, Mandarin, Cantonese, and/or Korean. Qualifications
Required Education/Experience: High School Diploma/GED Relevant Work Experience: Demonstrated ability to follow direction and collaborate effectively within team environments, utilizing PC-based information systems to access and analyze customer account data for informed decision-making. Required Must have the ability to interact with customers over the phone, as well as other avenues of contact, in a responsive, productive, and professional manner. Required Able to provide outstanding service in every customer encounter and be an effective communicator. Required Proficient bilingual in Polish, Russian, Korean, Mandarin, and/or Cantonese. Required Bilingual candidates must pass a language performance test. Required Licenses and Certifications: Other: n/a Physical Demands: Sit or stand to answer a phone for the duration of the workday Sit or stand to use a keyboard, mouse, and computer for the duration of the workday Possess manual dexterity and the ability to use hands for the duration of the workday Work rotating shifts, including nights, midnights, weekends and holidays Additional Physical Demands: The selected candidate will be assigned a System Emergency Assignment (i.e., an emergency response role) and will be expected to work non-business hours during emergencies, which may include nights, weekends, and holidays. All applicants must pass all required placement exams. Prolonged sitting while answering phones at a computer terminal for the majority of the workday required. EEO Statement: Consolidated Edison Company of New York, Inc. (Con Edison), Orange & Rockland Utilities (O&R), and Consolidated Edison Transmission (CET) are equal opportunity employers. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of the individual's actual or perceived disability, protected veteran status, race, color, creed, religion, sex, age, national origin, gender, gender identity, gender expression, genetic information, marital status, sexual orientation, citizenship, domestic violence victim status, or any other actual or perceived status protected by law. Technical Difficulty Statement: For technical issues, please contact us at careerconnect@coned.com