Bilingual Customer Service Representative
Aston Carter, Indianapolis, Indiana, United States, 46201
Investigator Support Coordinator
Description Shift Tuesday - Saturday 10am - 7pm EST If you are looking for a company where you can personally advance healthcare and make a difference in peoples lives with your bold ideas and unique point of view consider working at this client as an Investigator Support Coordinator. The Investigator Support Coordinator is responsible for the communication and support of investigative sites including managing incoming and/or outgoing telephone contact. The coordinator will also resolve accession holds as assigned by working with sites project management and data revision personnel. The coordinator will provide results to site staff by telephone or fax. In more details you will be: Notifying investigator sites sponsors and affiliates of laboratory results sponsor determined flags and test cancellations as defined in the Statement of Work SOW Monitoring tracking and resolving accession holds and informing the Supervisor and the associated Project Manager of any delays Updating the database with appropriate information and informing personnel of additional testing needs. Supporting sites and sponsor with project related questions via phone and email Effective and timely adherence to management communications meetings and Standard Operating Procedures SOP Assisting and supporting in the implementation of global processes and procedures Tracking and reporting metrics as determined by management in the agreed timelines Documenting all service failures resolving and escalating to management when appropriate resolution is incomplete Acting as a liaison for both internal and external clients Communicating investigator site needs when new policies or procedures are discussed Instilling a culture where patient safety is top priority Promptly address patient safety issues and escalates as needed for resolution Ensuring the investigators needs are explored prior to implementation of new processes and procedures Note: Saturday shift required several times per year. Work hours are 10-7 pm EST. This is a fully remote position. Additional Skills & Qualifications: Fluency in English and Spanish Ability to work 10am - 7pm EST shift Strong job tenure (need 1 year in each role, prefer no more than 3 jobs in 5 years) Job Type & Location: This is a Contract to Hire position based out of Indianapolis, IN. Pay and Benefits: The pay range for this position is $22.00 - $22.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan
Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type: This is a fully remote position. Application Deadline: This position is anticipated to close on Feb 11, 2026.
Description Shift Tuesday - Saturday 10am - 7pm EST If you are looking for a company where you can personally advance healthcare and make a difference in peoples lives with your bold ideas and unique point of view consider working at this client as an Investigator Support Coordinator. The Investigator Support Coordinator is responsible for the communication and support of investigative sites including managing incoming and/or outgoing telephone contact. The coordinator will also resolve accession holds as assigned by working with sites project management and data revision personnel. The coordinator will provide results to site staff by telephone or fax. In more details you will be: Notifying investigator sites sponsors and affiliates of laboratory results sponsor determined flags and test cancellations as defined in the Statement of Work SOW Monitoring tracking and resolving accession holds and informing the Supervisor and the associated Project Manager of any delays Updating the database with appropriate information and informing personnel of additional testing needs. Supporting sites and sponsor with project related questions via phone and email Effective and timely adherence to management communications meetings and Standard Operating Procedures SOP Assisting and supporting in the implementation of global processes and procedures Tracking and reporting metrics as determined by management in the agreed timelines Documenting all service failures resolving and escalating to management when appropriate resolution is incomplete Acting as a liaison for both internal and external clients Communicating investigator site needs when new policies or procedures are discussed Instilling a culture where patient safety is top priority Promptly address patient safety issues and escalates as needed for resolution Ensuring the investigators needs are explored prior to implementation of new processes and procedures Note: Saturday shift required several times per year. Work hours are 10-7 pm EST. This is a fully remote position. Additional Skills & Qualifications: Fluency in English and Spanish Ability to work 10am - 7pm EST shift Strong job tenure (need 1 year in each role, prefer no more than 3 jobs in 5 years) Job Type & Location: This is a Contract to Hire position based out of Indianapolis, IN. Pay and Benefits: The pay range for this position is $22.00 - $22.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan
Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type: This is a fully remote position. Application Deadline: This position is anticipated to close on Feb 11, 2026.