Remote - Customer Service Representative I - Local To - IA, MA, TX, FL
LHH, Houston, Texas, United States, 77001
Customer Service Representative I
LHH Recruitment Solutions is actively seeking qualified Customer Service Representatives to serve as the initial point of contact for one of our multinational clients. As representatives of our clients' key stakeholders, candidates will collaborate with customers across diverse industries, ranging from small businesses to large corporations. This pivotal role requires a deep understanding of the significance of each customer's interaction. Customer Service Representatives will address inquiries related to our clients' products and services, investigate issues, and provide solutions via phone, email, or web chat. By actively participating in daily customer service operations, candidates will play a crucial role in maintaining exceptional client relationships. Location: 100% Remote / Candidates MUST be able to commute to one of the following office locations: Urbandale, IA Franklin, MA Houston, TX Tampa, FL Miami, FL Shift: 8 am to 4:30 pm CST (for training, nesting and production) Ability to work between 7:45 am and 6 pm CST. Everyone will be scheduled for an 8-hour shift between these times with a 30-minute break and two 15-minute breaks. All breaks and lunches are scheduled, and workers are expected to adhere to these set schedules. Compensation: $16.59 - $18.50 per hour depending on location. Benefit offerings include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits, and a 401k plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State, or local law; and Holiday pay upon meeting eligibility criteria. Responsibilities
Client Interaction: Serve as the primary liaison between clients and the organization. Requesting additional information from clients via letters or phone calls to address their queries. Address client inquiries promptly and professionally. Provide accurate information about our products and services. Issue Resolution: Investigate and resolve client concerns efficiently. Collaborate with internal teams to find effective solutions. Communicate resolutions clearly and effectively. Daily Operations: Handle client communications via phone, email, and web chat. Maintain accurate records of interactions. Ensure timely follow-up on outstanding matters. Qualifications
Education: High School Diploma Required Experience: Experience in an office setting - non-retail customer service, call center highly preferred Communication Skills: Excellent verbal and written communication skills. Problem-Solving: Ability to analyze issues and propose effective solutions. Empathy: Demonstrated ability to understand and address client needs. Team Player: Collaborative mindset and willingness to work with cross-functional teams.
LHH Recruitment Solutions is actively seeking qualified Customer Service Representatives to serve as the initial point of contact for one of our multinational clients. As representatives of our clients' key stakeholders, candidates will collaborate with customers across diverse industries, ranging from small businesses to large corporations. This pivotal role requires a deep understanding of the significance of each customer's interaction. Customer Service Representatives will address inquiries related to our clients' products and services, investigate issues, and provide solutions via phone, email, or web chat. By actively participating in daily customer service operations, candidates will play a crucial role in maintaining exceptional client relationships. Location: 100% Remote / Candidates MUST be able to commute to one of the following office locations: Urbandale, IA Franklin, MA Houston, TX Tampa, FL Miami, FL Shift: 8 am to 4:30 pm CST (for training, nesting and production) Ability to work between 7:45 am and 6 pm CST. Everyone will be scheduled for an 8-hour shift between these times with a 30-minute break and two 15-minute breaks. All breaks and lunches are scheduled, and workers are expected to adhere to these set schedules. Compensation: $16.59 - $18.50 per hour depending on location. Benefit offerings include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits, and a 401k plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State, or local law; and Holiday pay upon meeting eligibility criteria. Responsibilities
Client Interaction: Serve as the primary liaison between clients and the organization. Requesting additional information from clients via letters or phone calls to address their queries. Address client inquiries promptly and professionally. Provide accurate information about our products and services. Issue Resolution: Investigate and resolve client concerns efficiently. Collaborate with internal teams to find effective solutions. Communicate resolutions clearly and effectively. Daily Operations: Handle client communications via phone, email, and web chat. Maintain accurate records of interactions. Ensure timely follow-up on outstanding matters. Qualifications
Education: High School Diploma Required Experience: Experience in an office setting - non-retail customer service, call center highly preferred Communication Skills: Excellent verbal and written communication skills. Problem-Solving: Ability to analyze issues and propose effective solutions. Empathy: Demonstrated ability to understand and address client needs. Team Player: Collaborative mindset and willingness to work with cross-functional teams.