Customer Service Representative
The Customer Service Representative is an entry-level position that is focused on meeting the needs of Bank customers by providing exceptional customer service. They receive and pay out money, as well as accurately keep records of cash and negotiable instruments involved in the Bank's various transactions. Essential duties/responsibilities include: Practices exceptional service with customers using available training programs and measurement tools. Uses numerous software applications to accomplish daily tasks with minimal errors. Maintains a balanced cash drawer and resolves errors and/or discrepancies as they arise. Buys and sells currency from the vault as necessary, ensuring that teller drawer cash limits are not exceeded. Answers basic customer inquiries and cross-sells when appropriate. Works effectively in a team-oriented environment. Follows all bank policies and procedures. Performs other duties as assigned. Employees are held accountable for all duties of this job. Job qualifications: Customer service oriented individual. Ability to manage multiple tasks simultaneously in a fast-paced environment. Basic mathematical and cash handling skills. Basic keyboard navigation ability. Understanding and application of banking compliance regulations. Proficiency in Microsoft Office products (including Outlook and Word) is preferred. Bilingual abilities are a plus. No specific education or formal training required. An entry-level position requiring little or no banking experience. Previous cash handling and/or customer service experience preferred. Working conditions: This job operates in a clerical office setting. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines. There are prolonged periods of standing in a generally fast-paced environment. Some evening and weekend hours may be included. Physical demands include standing for long periods of time, good eyesight and hand/finger dexterity, and ability to handle some mental stress when dealing with upset customers. May spend significant time doing computer work. While performing the duties of this job, the employee is regularly required to talk or hear. Specific vision abilities required by this job include close vision, distance vision, color vision, and ability to adjust focus. Employee also may have to lift up to 50 pounds. Repetitive motion likely. Note: This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job. Starting rate of pay is from $22.00 to $27.00 per hour, depending on experience. Position anticipated to close November 28, 2025, or until filled. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
The Customer Service Representative is an entry-level position that is focused on meeting the needs of Bank customers by providing exceptional customer service. They receive and pay out money, as well as accurately keep records of cash and negotiable instruments involved in the Bank's various transactions. Essential duties/responsibilities include: Practices exceptional service with customers using available training programs and measurement tools. Uses numerous software applications to accomplish daily tasks with minimal errors. Maintains a balanced cash drawer and resolves errors and/or discrepancies as they arise. Buys and sells currency from the vault as necessary, ensuring that teller drawer cash limits are not exceeded. Answers basic customer inquiries and cross-sells when appropriate. Works effectively in a team-oriented environment. Follows all bank policies and procedures. Performs other duties as assigned. Employees are held accountable for all duties of this job. Job qualifications: Customer service oriented individual. Ability to manage multiple tasks simultaneously in a fast-paced environment. Basic mathematical and cash handling skills. Basic keyboard navigation ability. Understanding and application of banking compliance regulations. Proficiency in Microsoft Office products (including Outlook and Word) is preferred. Bilingual abilities are a plus. No specific education or formal training required. An entry-level position requiring little or no banking experience. Previous cash handling and/or customer service experience preferred. Working conditions: This job operates in a clerical office setting. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines. There are prolonged periods of standing in a generally fast-paced environment. Some evening and weekend hours may be included. Physical demands include standing for long periods of time, good eyesight and hand/finger dexterity, and ability to handle some mental stress when dealing with upset customers. May spend significant time doing computer work. While performing the duties of this job, the employee is regularly required to talk or hear. Specific vision abilities required by this job include close vision, distance vision, color vision, and ability to adjust focus. Employee also may have to lift up to 50 pounds. Repetitive motion likely. Note: This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job. Starting rate of pay is from $22.00 to $27.00 per hour, depending on experience. Position anticipated to close November 28, 2025, or until filled. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.