Customer Service Representative
GreenWaste has been an industry leader in recycling and waste diversion for 40 years and is on a growth trajectory after private equity investment in 2021. Our business was founded on principles of environmental sustainability, and innovation is a cornerstone of our ongoing operations and growth strategy. GreenWaste specializes in all aspects of material collection, processing, and sales, tailoring our service offerings to the unique needs of our customers and communities, and helping to shape the evolution of the solid waste and recycling industry. We work directly with 20+ municipalities and 50+ jurisdictions, operate highly regulated facilities in 10+ locations, and have 1,000+ employees. GreenWaste is seeking to fill the position of Customer Service Representative to provide support to one or more facilities. This role's main function will provide effective customer service to all internal and external customers, employees, and affiliated companies of GreenWaste Recovery by utilizing knowledge of our company's products and services. Essential functions and responsibilities include: Managing and answering large amounts of customer service calls/questions and resolving calls in a timely manner. Scheduling deliveries, exchanges, and removals of containers. Documenting all customer service in our company specific database. Maintaining customer records by updating account information. Emailing/mailing service information to our customers. Data entry duties/reporting. Processing credit card payments. Dispatching drivers on radio/scheduling drivers. Assisting Customer Service Supervisor with reporting, routing, billing, and other duties. Knowledge, skills, and abilities required include: Knowledge on basic math skills such as adding, subtracting, multiplication and division using whole numbers, fractions, decimals, and percentages. Ability to carry out instructions when they are provided orally or in writing. Ability to read, and write routine reports and correspondence. Effective problem-solving skills and ability to follow communication procedures, guidelines and policies. Communicate effectively using appropriate communication tools and techniques. Ability to manage time. Be a team player and have the ability to work well with others. Qualifications: At least 1 year of customer service experience preferred. Must be familiar and able to use current operating computer systems. Proficient in Microsoft Word, and Microsoft Outlook. Language skill: Proficiency in English and/or Spanish. Physical demands: Ability to lift at least 10 lbs. using proper lifting techniques. Ability to sit or stand as needed. Reaching above the shoulder or below the waist. Work environment: Work shifts vary. Typical work week is Monday through Friday based out of the San Jose office. Must be available to work Saturdays on occasion as needed. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. GreenWaste provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, and/or local laws. This organization participates in E-Verify. GreenWaste Core Values Integrity Do what's right for each other and our communities. Teamwork Work together to help our communities thrive. Creativity Experiment and try something new, big or small. Innovation Champion ideas that drive sustainability every day.
GreenWaste has been an industry leader in recycling and waste diversion for 40 years and is on a growth trajectory after private equity investment in 2021. Our business was founded on principles of environmental sustainability, and innovation is a cornerstone of our ongoing operations and growth strategy. GreenWaste specializes in all aspects of material collection, processing, and sales, tailoring our service offerings to the unique needs of our customers and communities, and helping to shape the evolution of the solid waste and recycling industry. We work directly with 20+ municipalities and 50+ jurisdictions, operate highly regulated facilities in 10+ locations, and have 1,000+ employees. GreenWaste is seeking to fill the position of Customer Service Representative to provide support to one or more facilities. This role's main function will provide effective customer service to all internal and external customers, employees, and affiliated companies of GreenWaste Recovery by utilizing knowledge of our company's products and services. Essential functions and responsibilities include: Managing and answering large amounts of customer service calls/questions and resolving calls in a timely manner. Scheduling deliveries, exchanges, and removals of containers. Documenting all customer service in our company specific database. Maintaining customer records by updating account information. Emailing/mailing service information to our customers. Data entry duties/reporting. Processing credit card payments. Dispatching drivers on radio/scheduling drivers. Assisting Customer Service Supervisor with reporting, routing, billing, and other duties. Knowledge, skills, and abilities required include: Knowledge on basic math skills such as adding, subtracting, multiplication and division using whole numbers, fractions, decimals, and percentages. Ability to carry out instructions when they are provided orally or in writing. Ability to read, and write routine reports and correspondence. Effective problem-solving skills and ability to follow communication procedures, guidelines and policies. Communicate effectively using appropriate communication tools and techniques. Ability to manage time. Be a team player and have the ability to work well with others. Qualifications: At least 1 year of customer service experience preferred. Must be familiar and able to use current operating computer systems. Proficient in Microsoft Word, and Microsoft Outlook. Language skill: Proficiency in English and/or Spanish. Physical demands: Ability to lift at least 10 lbs. using proper lifting techniques. Ability to sit or stand as needed. Reaching above the shoulder or below the waist. Work environment: Work shifts vary. Typical work week is Monday through Friday based out of the San Jose office. Must be available to work Saturdays on occasion as needed. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. GreenWaste provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, and/or local laws. This organization participates in E-Verify. GreenWaste Core Values Integrity Do what's right for each other and our communities. Teamwork Work together to help our communities thrive. Creativity Experiment and try something new, big or small. Innovation Champion ideas that drive sustainability every day.