Sales Support Specialist
International Sales
At Surya Inc., we're redefining the home furnishings industry by offering beautifully designed products that inspire and elevate any space. Our thoughtfully curated collection of furniture, rugs, textiles, lighting, wall dcor, and accents is available to global audiences through top retailers, online stores, and interior designers. Our family of brands includes Surya, Global Views, Mitchell Gold + Bob Williams, Livabliss, and RST Brands. Surya Inc. is proud to have been named to the Inc. 5000 list of America's fastest-growing privately held companies for ten years in a row. Position Overview
We are seeking a detail-oriented and customer-focused Sales Support Specialist to support our International Sales Team. This role is responsible for managing and growing existing customer accounts while delivering high-level sales coordination and customer support. The Sales Support Specialist works cross-functionally with Sales, Purchasing, and Customer Care to ensure seamless onboarding, accurate order fulfillment, and long-term customer success. This position plays a critical role in strengthening global client relationships and identifying opportunities for account growth. Key Responsibilities
Order Management & Sales Operations
Process and manage customer orders with a high level of accuracy and efficiency Monitor open orders to ensure on-time delivery and proactive issue resolution Collaborate with Purchasing and internal stakeholders to maintain inventory flow, pricing accuracy, and customer inventory integrations Prepare and provide quotes, order updates, and status reports for ongoing customer projects Customer Support & Account Coordination
Serve as a primary point of contact for assigned international customer accounts Troubleshoot order, pricing, and delivery issues while providing timely resolutions Escalate complex or recurring issues to leadership when necessary Build strong working relationships with customers to support retention and account growth Systems, Reporting & Documentation
Maintain accurate customer, order, and sales data within Salesforce and related systems Document all customer interactions in accordance with company standards Track sales activities and performance metrics using workforce management and reporting tools Identify opportunities for process improvements and provide actionable recommendations Qualifications
Required
Proven experience in sales support, customer service, or account management Strong attention to detail with excellent organizational and problem-solving skills Ability to manage multiple priorities in a fast-paced, deadline-driven environment Clear and professional written and verbal communication skills Proficiency in Microsoft Office (Excel, Outlook, Word) Ability to adapt to new systems, processes, and changing business needs Preferred
Experience supporting international customers or global sales teams Familiarity with Salesforce or CRM systems Background in order management, supply chain coordination, or sales operations Passion for working with diverse teams and global markets Why Join Us
Opportunity to work with a growing international sales organization Collaborative, cross-functional team environment Exposure to global customers and business operations Career development opportunities within sales and account management Surya provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
International Sales
At Surya Inc., we're redefining the home furnishings industry by offering beautifully designed products that inspire and elevate any space. Our thoughtfully curated collection of furniture, rugs, textiles, lighting, wall dcor, and accents is available to global audiences through top retailers, online stores, and interior designers. Our family of brands includes Surya, Global Views, Mitchell Gold + Bob Williams, Livabliss, and RST Brands. Surya Inc. is proud to have been named to the Inc. 5000 list of America's fastest-growing privately held companies for ten years in a row. Position Overview
We are seeking a detail-oriented and customer-focused Sales Support Specialist to support our International Sales Team. This role is responsible for managing and growing existing customer accounts while delivering high-level sales coordination and customer support. The Sales Support Specialist works cross-functionally with Sales, Purchasing, and Customer Care to ensure seamless onboarding, accurate order fulfillment, and long-term customer success. This position plays a critical role in strengthening global client relationships and identifying opportunities for account growth. Key Responsibilities
Order Management & Sales Operations
Process and manage customer orders with a high level of accuracy and efficiency Monitor open orders to ensure on-time delivery and proactive issue resolution Collaborate with Purchasing and internal stakeholders to maintain inventory flow, pricing accuracy, and customer inventory integrations Prepare and provide quotes, order updates, and status reports for ongoing customer projects Customer Support & Account Coordination
Serve as a primary point of contact for assigned international customer accounts Troubleshoot order, pricing, and delivery issues while providing timely resolutions Escalate complex or recurring issues to leadership when necessary Build strong working relationships with customers to support retention and account growth Systems, Reporting & Documentation
Maintain accurate customer, order, and sales data within Salesforce and related systems Document all customer interactions in accordance with company standards Track sales activities and performance metrics using workforce management and reporting tools Identify opportunities for process improvements and provide actionable recommendations Qualifications
Required
Proven experience in sales support, customer service, or account management Strong attention to detail with excellent organizational and problem-solving skills Ability to manage multiple priorities in a fast-paced, deadline-driven environment Clear and professional written and verbal communication skills Proficiency in Microsoft Office (Excel, Outlook, Word) Ability to adapt to new systems, processes, and changing business needs Preferred
Experience supporting international customers or global sales teams Familiarity with Salesforce or CRM systems Background in order management, supply chain coordination, or sales operations Passion for working with diverse teams and global markets Why Join Us
Opportunity to work with a growing international sales organization Collaborative, cross-functional team environment Exposure to global customers and business operations Career development opportunities within sales and account management Surya provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.