LOAN SERVICING ASSISTANT
American Pacific Mortgage, Roseville, California, United States, 95678
In Office Position
This is an in office position. Primary Job: Responsible for providing quality and efficient customer service to Servicing and Post Close Department by sorting the signed Closing Package into their respective Placeholders within 1 business day of Funding. These duties to be performed timely and accurately as this process directly effects vital downstream processes. Essential Duties and Responsibilities: Pull loans from the Auto Assign pipeline to ensure tasks are completed within required time lines Auto assign signed Closing Package to the respective placeholders Manually assign remaining non-auto assigned document to their respective placeholders Enter TCPA Consent Form option Interaction with Post Close, Servicing and Closing Department Additional duties may be added, as required. Qualifications/Requirements: Communication/Customer Service
The ability to provide and maintain effective and positive communication with management and all co-workers and teammates Commitment to company values, policies and procedures Excellent interpersonal communication skills Adaptability
an ability to quickly learn new or different techniques, products and computer programs Problem Solving
an ability to effectively analyze and resolve problems at a functional level with management, closing agents, Post Close, 3rd party vendors, investors and all co-workers Computer proficiency
the ability to effectively utilize required software packages, Word, Excel, Encompass, Internet This person must live our culture every day! (Respect, Transparency, Scrappy) Other duties as assigned
This is an in office position. Primary Job: Responsible for providing quality and efficient customer service to Servicing and Post Close Department by sorting the signed Closing Package into their respective Placeholders within 1 business day of Funding. These duties to be performed timely and accurately as this process directly effects vital downstream processes. Essential Duties and Responsibilities: Pull loans from the Auto Assign pipeline to ensure tasks are completed within required time lines Auto assign signed Closing Package to the respective placeholders Manually assign remaining non-auto assigned document to their respective placeholders Enter TCPA Consent Form option Interaction with Post Close, Servicing and Closing Department Additional duties may be added, as required. Qualifications/Requirements: Communication/Customer Service
The ability to provide and maintain effective and positive communication with management and all co-workers and teammates Commitment to company values, policies and procedures Excellent interpersonal communication skills Adaptability
an ability to quickly learn new or different techniques, products and computer programs Problem Solving
an ability to effectively analyze and resolve problems at a functional level with management, closing agents, Post Close, 3rd party vendors, investors and all co-workers Computer proficiency
the ability to effectively utilize required software packages, Word, Excel, Encompass, Internet This person must live our culture every day! (Respect, Transparency, Scrappy) Other duties as assigned