Customer Support Representative - Philippines
NeoWork, New Haven, Connecticut, United States, 06511
Customer Support Representative
NeoWork is looking for a dedicated and enthusiastic Customer Support Representative to join our growing team. As a Customer Support Representative, you will be an essential part of our operations and will play a crucial role in ensuring our clients receive exceptional support and assistance. At NeoWork, we're reimagining the BPO industry by fully embracing a remote-first culture and offering an
la carte menu of services tailored to our clients' unique needs. Our specialized approach allows us to work with early-stage startups and help them define and build out operations processes, enabling them to scale quickly. As a Customer Support Representative, you will have the opportunity to make a meaningful impact by providing top-notch support to our clients. You will be responsible for addressing customer inquiries and resolving issues in a timely and professional manner. Additionally, you will collaborate with various teams within NeoWork to share valuable insights and contribute to the continuous improvement of our services. If you are a proactive problem-solver with strong communication skills and a passion for delivering exceptional customer experiences, we would love to hear from you! Responsibilities
Handle customer inquiries and provide accurate, complete, and timely information or solutions Effectively manage and resolve customer complaints Collaborate with internal teams to address customer needs and provide comprehensive solutions Maintain a high level of product and service knowledge to effectively support customers Document and track customer interactions and relevant information in our system Contribute to the development and improvement of customer support processes and procedures Meet and exceed individual and team performance targets
NeoWork is looking for a dedicated and enthusiastic Customer Support Representative to join our growing team. As a Customer Support Representative, you will be an essential part of our operations and will play a crucial role in ensuring our clients receive exceptional support and assistance. At NeoWork, we're reimagining the BPO industry by fully embracing a remote-first culture and offering an
la carte menu of services tailored to our clients' unique needs. Our specialized approach allows us to work with early-stage startups and help them define and build out operations processes, enabling them to scale quickly. As a Customer Support Representative, you will have the opportunity to make a meaningful impact by providing top-notch support to our clients. You will be responsible for addressing customer inquiries and resolving issues in a timely and professional manner. Additionally, you will collaborate with various teams within NeoWork to share valuable insights and contribute to the continuous improvement of our services. If you are a proactive problem-solver with strong communication skills and a passion for delivering exceptional customer experiences, we would love to hear from you! Responsibilities
Handle customer inquiries and provide accurate, complete, and timely information or solutions Effectively manage and resolve customer complaints Collaborate with internal teams to address customer needs and provide comprehensive solutions Maintain a high level of product and service knowledge to effectively support customers Document and track customer interactions and relevant information in our system Contribute to the development and improvement of customer support processes and procedures Meet and exceed individual and team performance targets