We are seeking a detail-oriented and customer-focused
Customer Service Representative
to support clients within the title insurance, escrow, or real estate environment. This role serves as a key point of contact for customers, providing accurate information, timely assistance, and administrative support while ensuring compliance with company policies and industry regulations.
Key Responsibilities
Serve as the primary point of contact for customers via phone, email, and in person, delivering professional and responsive service
Assist clients with inquiries related to title, escrow, or real estate transactions, ensuring accuracy and clarity
Process and manage customer requests, documentation, and transaction updates in a timely manner
Coordinate with internal teams, escrow officers, title officers, and external partners to resolve issues and support transaction flow
Maintain accurate records, files, and correspondence using internal systems and Microsoft Office tools
Ensure compliance with company procedures, confidentiality standards, and applicable regulations
Identify and escalate issues as needed to ensure customer satisfaction and timely resolution
Support administrative tasks and reporting as required to maintain operational efficiency
Required Qualifications
Previous experience in
title insurance, escrow, or real estate
strongly preferred
Strong verbal and written communication skills with a customer-service mindset
Proficiency in
Microsoft Office
(Outlook, Word, Excel)
High attention to detail and strong organizational skills
Ability to manage multiple priorities in a fast-paced environment
Professional demeanor and commitment to confidentiality and accuracy
Preferred Skills & Attributes
Proven ability to build positive relationships with clients and colleagues
Strong problem-solving skills and ability to work independently and collaboratively
Reliable, punctual, and adaptable with a willingness to learn
Experience working with transaction-based documentation or regulated environments
All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance.
Customer Service Representative
to support clients within the title insurance, escrow, or real estate environment. This role serves as a key point of contact for customers, providing accurate information, timely assistance, and administrative support while ensuring compliance with company policies and industry regulations.
Key Responsibilities
Serve as the primary point of contact for customers via phone, email, and in person, delivering professional and responsive service
Assist clients with inquiries related to title, escrow, or real estate transactions, ensuring accuracy and clarity
Process and manage customer requests, documentation, and transaction updates in a timely manner
Coordinate with internal teams, escrow officers, title officers, and external partners to resolve issues and support transaction flow
Maintain accurate records, files, and correspondence using internal systems and Microsoft Office tools
Ensure compliance with company procedures, confidentiality standards, and applicable regulations
Identify and escalate issues as needed to ensure customer satisfaction and timely resolution
Support administrative tasks and reporting as required to maintain operational efficiency
Required Qualifications
Previous experience in
title insurance, escrow, or real estate
strongly preferred
Strong verbal and written communication skills with a customer-service mindset
Proficiency in
Microsoft Office
(Outlook, Word, Excel)
High attention to detail and strong organizational skills
Ability to manage multiple priorities in a fast-paced environment
Professional demeanor and commitment to confidentiality and accuracy
Preferred Skills & Attributes
Proven ability to build positive relationships with clients and colleagues
Strong problem-solving skills and ability to work independently and collaboratively
Reliable, punctual, and adaptable with a willingness to learn
Experience working with transaction-based documentation or regulated environments
All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance.