Key Account Manager (KAM), Unit Dose
The Key Account Manager (KAM), Unit Dose is an entry-level sales role responsible for maintaining strong relationships with Radienz Living's Unit Dose co-manufacturing customers while creating capacity for strategic growth. The KAM manages day-to-day account service for an assigned book of business, partners closely with Customer Service and Project Management, and supports the Director of Sales, Co-Manufacturing in strategic planning, pricing, and pipeline development. This role strengthens our sales bench and provides a clear career path into broader account ownership within the selling organization. Responsibilities: Manage day-to-day account service for assigned Unit Dose customers, including meeting cadence, action logs, follow-ups, item maintenance, specification updates, and internal escalations. Serve as the operational quarterback across Customer Service, Project Management, Supply Chain, Quality/Regulatory, and Finance to ensure accurate forecasting, on-time deliveries, and effective change management. Consolidate customer demand signals, align with S&OP, track forecast accuracy, and flag risks/opportunities. Prepare quotations, price changes, and contract updates; coordinate approvals, maintain pricing files, and support RFP/RFQ responses. Deliver commercial analytics, including customer scorecards, margin tracking, promotional reviews, and leadership presentations. Resolve service issues (shortages, deductions/claims, compliance) by coordinating corrective actions and communicating resolutions to customers. Support new business development through prospect research, CRM maintenance, lead qualification, and proposal preparation. Partner with Category Development to provide fact-based recommendations and identify whitespace opportunities. Coordinate project timelines with Project Management, monitor milestones, and communicate risks. Drive process discipline by documenting SOPs, championing CRM/ERP adoption, and recommending improvements. Qualifications: Required: Bachelor's degree in Business, Supply Chain, Marketing, or related field (or equivalent experience). 13 years in account management, customer success, sales operations, or project coordination; CPG/contract manufacturing preferred. Strong project management skills with ability to manage multiple timelines and stakeholders. Analytical proficiency in Excel/Google Sheets (lookups, pivots) and presentation skills in PowerPoint/Google Slides. Familiarity with CRM (Dynamics 365), ERP (JDE), and EDI concepts. Excellent communication and facilitation skills for customer and cross-functional meetings. Action-oriented, curious, and process-minded. Comfortable in a fast-paced, matrixed environment. Preferred: Unit-dose laundry/auto-dish experience. Private-label environment experience. Competencies: Analytical & Strategic: Strong data analysis, presentation, and influencing skills; forward-looking and detail-oriented. Interpersonal: Resourceful, self-motivated, and skilled at building strong customer relationships. Personal Accountability: Independent, goal-driven, and adaptable in remote/hybrid environments. Leadership: Skilled in change management, business acumen, cost control, and adaptability to evolving business needs. Safety & Security: Observes procedures and reports unsafe conditions. Additional Information: Travel: 1015% Hybrid: 23 days/week onsite (Mount Prospect, IL) Education/Experience: Bachelor's degree or 5+ years relevant experience. Language Skills: Strong ability to analyze, interpret, and present information across business and technical domains. Computer Skills: Excel, Word, PowerPoint/Canva, Outlook; JD Edwards and Dynamics 365 a plus.
The Key Account Manager (KAM), Unit Dose is an entry-level sales role responsible for maintaining strong relationships with Radienz Living's Unit Dose co-manufacturing customers while creating capacity for strategic growth. The KAM manages day-to-day account service for an assigned book of business, partners closely with Customer Service and Project Management, and supports the Director of Sales, Co-Manufacturing in strategic planning, pricing, and pipeline development. This role strengthens our sales bench and provides a clear career path into broader account ownership within the selling organization. Responsibilities: Manage day-to-day account service for assigned Unit Dose customers, including meeting cadence, action logs, follow-ups, item maintenance, specification updates, and internal escalations. Serve as the operational quarterback across Customer Service, Project Management, Supply Chain, Quality/Regulatory, and Finance to ensure accurate forecasting, on-time deliveries, and effective change management. Consolidate customer demand signals, align with S&OP, track forecast accuracy, and flag risks/opportunities. Prepare quotations, price changes, and contract updates; coordinate approvals, maintain pricing files, and support RFP/RFQ responses. Deliver commercial analytics, including customer scorecards, margin tracking, promotional reviews, and leadership presentations. Resolve service issues (shortages, deductions/claims, compliance) by coordinating corrective actions and communicating resolutions to customers. Support new business development through prospect research, CRM maintenance, lead qualification, and proposal preparation. Partner with Category Development to provide fact-based recommendations and identify whitespace opportunities. Coordinate project timelines with Project Management, monitor milestones, and communicate risks. Drive process discipline by documenting SOPs, championing CRM/ERP adoption, and recommending improvements. Qualifications: Required: Bachelor's degree in Business, Supply Chain, Marketing, or related field (or equivalent experience). 13 years in account management, customer success, sales operations, or project coordination; CPG/contract manufacturing preferred. Strong project management skills with ability to manage multiple timelines and stakeholders. Analytical proficiency in Excel/Google Sheets (lookups, pivots) and presentation skills in PowerPoint/Google Slides. Familiarity with CRM (Dynamics 365), ERP (JDE), and EDI concepts. Excellent communication and facilitation skills for customer and cross-functional meetings. Action-oriented, curious, and process-minded. Comfortable in a fast-paced, matrixed environment. Preferred: Unit-dose laundry/auto-dish experience. Private-label environment experience. Competencies: Analytical & Strategic: Strong data analysis, presentation, and influencing skills; forward-looking and detail-oriented. Interpersonal: Resourceful, self-motivated, and skilled at building strong customer relationships. Personal Accountability: Independent, goal-driven, and adaptable in remote/hybrid environments. Leadership: Skilled in change management, business acumen, cost control, and adaptability to evolving business needs. Safety & Security: Observes procedures and reports unsafe conditions. Additional Information: Travel: 1015% Hybrid: 23 days/week onsite (Mount Prospect, IL) Education/Experience: Bachelor's degree or 5+ years relevant experience. Language Skills: Strong ability to analyze, interpret, and present information across business and technical domains. Computer Skills: Excel, Word, PowerPoint/Canva, Outlook; JD Edwards and Dynamics 365 a plus.