Emergency Roadside Assistance Agent
VXI Global Solutions is seeking dedicated and compassionate Emergency Roadside Assistance Agents (Customer Service Representatives) to join our team. In this critical role, you will provide essential support to customers who have rented vehicles from our client and are experiencing roadside emergencies. As the first point of contact, you will handle incoming calls from stranded customers, assess their situations, and coordinate the necessary assistance. Your role involves problem-solving, service coordination, and ensuring customer safety and satisfaction. This position requires you to work on-site in our vibrant Lubbock call center. Benefits: Competitive Salary: Starting pay of $18.00/hr., plus incentives. Bilingual pay of $19.00/hr., plus Incentives Paid training provided to ensure you have the skills needed for success. Comprehensive Benefits Package: Includes 401K, medical, dental, vision, and life insurance. $25/month per line for unlimited phone, text, and data. Earn a residual bonus every pay period. Enjoy luncheons, contests, and other incentive programs. Opportunities for advancement within the company. We are committed to diversity and inclusion in the workplace. Key Responsibilities: Handle inbound calls from customers who are stranded and need roadside assistance for rental vehicles. Assess each situation to determine the best solution, such as arranging for towing, dispatching roadside assistance, or providing other necessary support. Coordinate with service providers to ensure timely assistance to the customer. Ensure that customers receive the required help and follow up to guarantee their safety and satisfaction. Maintain accurate records of all customer interactions and services provided. Qualifications: Proven ability to provide patient, empathetic, and effective customer service. Strong interpersonal skills and the ability to build rapport with customers during stressful situations. Availability to all shifts, including overnight shifts, weekends and holidays. At least 1 year of customer service experience in a single role. High School Diploma or GED. Must pass a background screening. Minimum typing speed of 25 WPM. Candidates must pass onsite assessments with a score above 80% prior to interviewing. Note: This position is 100% on-site. Join our dedicated team and make a difference in our vibrant, supportive call center environment. If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us! Bilingual a plus
VXI Global Solutions is seeking dedicated and compassionate Emergency Roadside Assistance Agents (Customer Service Representatives) to join our team. In this critical role, you will provide essential support to customers who have rented vehicles from our client and are experiencing roadside emergencies. As the first point of contact, you will handle incoming calls from stranded customers, assess their situations, and coordinate the necessary assistance. Your role involves problem-solving, service coordination, and ensuring customer safety and satisfaction. This position requires you to work on-site in our vibrant Lubbock call center. Benefits: Competitive Salary: Starting pay of $18.00/hr., plus incentives. Bilingual pay of $19.00/hr., plus Incentives Paid training provided to ensure you have the skills needed for success. Comprehensive Benefits Package: Includes 401K, medical, dental, vision, and life insurance. $25/month per line for unlimited phone, text, and data. Earn a residual bonus every pay period. Enjoy luncheons, contests, and other incentive programs. Opportunities for advancement within the company. We are committed to diversity and inclusion in the workplace. Key Responsibilities: Handle inbound calls from customers who are stranded and need roadside assistance for rental vehicles. Assess each situation to determine the best solution, such as arranging for towing, dispatching roadside assistance, or providing other necessary support. Coordinate with service providers to ensure timely assistance to the customer. Ensure that customers receive the required help and follow up to guarantee their safety and satisfaction. Maintain accurate records of all customer interactions and services provided. Qualifications: Proven ability to provide patient, empathetic, and effective customer service. Strong interpersonal skills and the ability to build rapport with customers during stressful situations. Availability to all shifts, including overnight shifts, weekends and holidays. At least 1 year of customer service experience in a single role. High School Diploma or GED. Must pass a background screening. Minimum typing speed of 25 WPM. Candidates must pass onsite assessments with a score above 80% prior to interviewing. Note: This position is 100% on-site. Join our dedicated team and make a difference in our vibrant, supportive call center environment. If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us! Bilingual a plus