Teller (Relationship Service Representative) - Central Maui
Bank of Hawaii, Makawao, Hawaii, United States, 96768
Relationship Service Representative
Under the supervision of the Manager, the Relationship Service Representative delivers exceptional customer experiences by building a connection with clients to understand their financial needs. The RSR is responsible for accurately and efficiently processing transactions as well as ensuring customers are connected with the most appropriate banker to meet their needs. This position is also responsible for educating customers about the different product and service solutions as well as alternate channels of banking. The Relationship Service Representative works at the following locations: Kahului Banking Center ISB Maui Lani Pukalani Branch Paia Branch Note: Branch is open on Saturdays. Weekly shift may include Saturday rotations. Responsibilities include: Providing quality service by interacting directly with clients. Processing a wide range of financial transactions to include but not limited to: cashing checks, accepting deposits, paying withdrawals, accepting payments, issuing cashier's checks, selling traveler's checks, processing wire transfers, and various drafts, etc. Balancing individual cash. Opening and closing the vault. May open and close accounts. Performing duties as needed relating to Automated Teller Machine (ATM), Vault, or Night Depository custody and armored car transactions. Buying/Selling currency/coin. Using teller cash recyclers. Providing support in other areas of the branch such by answering phones, handling safe deposit activity, filing, reviewing various reports for any appropriate action, and reviewing and complying with circulars and policies. Researching and resolving questions from other Bank of Hawaii departments. Educating and assisting clients in utilizing various channels for transactions such as: ATM's, Mobile, Call Center, E-Bankoh, and Night Deposit for business clients, Bank by Mail, Bank phone, and Foreign Currency Exchange machines. Using knowledge of Products/Services to actively participate in Sales/Referral programs. Identifying clients' needs through meaningful interactions. Providing verbal and printed information and explaining the features and benefits of the appropriate product. Performing all other miscellaneous responsibilities and duties as assigned. Qualifications include: High school diploma or G.E.D. Minimum 1
2 years of teller, cash handling or equivalent work experience. Experience should demonstrate verbal communication, sales, marketing and service skills which meet Bank of Hawaii's established standards. Demonstrated proficiency with personal computers in a networked environment and Microsoft applications (Outlook, Word, and PowerPoint) or similar software. Knowledge of or ability to use Bank software and systems including, PC Teller, Customer Information System (CIS) and check imprinter. Demonstrated verbal communication and interpersonal skills. Must demonstrate critical thinking, be analytical, detail-oriented and organized. Must be an effective and efficient team player with good interpersonal skills, as well as negotiation skills. Able to meet fixed and changing deadlines and priorities and follow up consistently. Must be able to push a cash cart (100 lbs.) and/or lift approximately 20 to 25 pounds and stand for extended periods of time. Able to work evenings, weekends and holidays as required or assigned. As a Bank of Hawaii employee, you ensure (or assist with ensuring) compliance with applicable laws, regulations, regulatory requirements and Bank policies and procedures, including but not limited to those related to Fair Banking, Anti-Money Laundering laws and regulations, Bank Secrecy Act and USA PATRIOT Act. Delivering exceptional customer experiences is at the heart of what we do at Bank of Hawaii. We listen, understand and deliver what our customers need to help them build a better tomorrow. We are an EEO/AA employer, including disability and veterans. For Bank of Hawaii's full EEO statement, please visit https://www.boh.com/careers. Job Identification: 3002746 Job Category: Branch Delivery Locations: 270 Dairy Rd, Kahului, HI, 96732, US Salary: $19.00 - $21.89 Hourly Level and pay will be dependent upon skills and experience
Under the supervision of the Manager, the Relationship Service Representative delivers exceptional customer experiences by building a connection with clients to understand their financial needs. The RSR is responsible for accurately and efficiently processing transactions as well as ensuring customers are connected with the most appropriate banker to meet their needs. This position is also responsible for educating customers about the different product and service solutions as well as alternate channels of banking. The Relationship Service Representative works at the following locations: Kahului Banking Center ISB Maui Lani Pukalani Branch Paia Branch Note: Branch is open on Saturdays. Weekly shift may include Saturday rotations. Responsibilities include: Providing quality service by interacting directly with clients. Processing a wide range of financial transactions to include but not limited to: cashing checks, accepting deposits, paying withdrawals, accepting payments, issuing cashier's checks, selling traveler's checks, processing wire transfers, and various drafts, etc. Balancing individual cash. Opening and closing the vault. May open and close accounts. Performing duties as needed relating to Automated Teller Machine (ATM), Vault, or Night Depository custody and armored car transactions. Buying/Selling currency/coin. Using teller cash recyclers. Providing support in other areas of the branch such by answering phones, handling safe deposit activity, filing, reviewing various reports for any appropriate action, and reviewing and complying with circulars and policies. Researching and resolving questions from other Bank of Hawaii departments. Educating and assisting clients in utilizing various channels for transactions such as: ATM's, Mobile, Call Center, E-Bankoh, and Night Deposit for business clients, Bank by Mail, Bank phone, and Foreign Currency Exchange machines. Using knowledge of Products/Services to actively participate in Sales/Referral programs. Identifying clients' needs through meaningful interactions. Providing verbal and printed information and explaining the features and benefits of the appropriate product. Performing all other miscellaneous responsibilities and duties as assigned. Qualifications include: High school diploma or G.E.D. Minimum 1
2 years of teller, cash handling or equivalent work experience. Experience should demonstrate verbal communication, sales, marketing and service skills which meet Bank of Hawaii's established standards. Demonstrated proficiency with personal computers in a networked environment and Microsoft applications (Outlook, Word, and PowerPoint) or similar software. Knowledge of or ability to use Bank software and systems including, PC Teller, Customer Information System (CIS) and check imprinter. Demonstrated verbal communication and interpersonal skills. Must demonstrate critical thinking, be analytical, detail-oriented and organized. Must be an effective and efficient team player with good interpersonal skills, as well as negotiation skills. Able to meet fixed and changing deadlines and priorities and follow up consistently. Must be able to push a cash cart (100 lbs.) and/or lift approximately 20 to 25 pounds and stand for extended periods of time. Able to work evenings, weekends and holidays as required or assigned. As a Bank of Hawaii employee, you ensure (or assist with ensuring) compliance with applicable laws, regulations, regulatory requirements and Bank policies and procedures, including but not limited to those related to Fair Banking, Anti-Money Laundering laws and regulations, Bank Secrecy Act and USA PATRIOT Act. Delivering exceptional customer experiences is at the heart of what we do at Bank of Hawaii. We listen, understand and deliver what our customers need to help them build a better tomorrow. We are an EEO/AA employer, including disability and veterans. For Bank of Hawaii's full EEO statement, please visit https://www.boh.com/careers. Job Identification: 3002746 Job Category: Branch Delivery Locations: 270 Dairy Rd, Kahului, HI, 96732, US Salary: $19.00 - $21.89 Hourly Level and pay will be dependent upon skills and experience