Job Title
Are you fluent in German and passionate about helping customers? Join an international team providing top-quality support to users of a leading tech company. In this role, you'll ensure customers have a smooth experience, resolving inquiries efficiently and professionally. Responsibilities Assist customers with their online orders, deliveries, payments, and returns. Handle sensitive information in accordance with company policies. Work closely with internal teams, carriers, and financial institutions to resolve issues. Proactively identify and escalate complex problems when necessary. Contribute to maintaining high customer satisfaction across all channels.
Are you fluent in German and passionate about helping customers? Join an international team providing top-quality support to users of a leading tech company. In this role, you'll ensure customers have a smooth experience, resolving inquiries efficiently and professionally. Responsibilities Assist customers with their online orders, deliveries, payments, and returns. Handle sensitive information in accordance with company policies. Work closely with internal teams, carriers, and financial institutions to resolve issues. Proactively identify and escalate complex problems when necessary. Contribute to maintaining high customer satisfaction across all channels.