Customer Service Representative
IMC Companies, Charleston, South Carolina, United States, 29401
Position Overview
Communicate customer delivery needs and appointment dates/times, quote rates to customer and relates service requirements to dispatchers Important Job Functions
Receives/schedules all delivery orders and requests from customers and must exercise discretion and use independent judgment when relating customer requests, schedules and informing dispatch. Enters all orders into computer for dispatch
technical lines requires specialized training, experience or knowledge of transportation industry. Ensures rail billing is in place before containers are delivered to railroad and if necessary ensures in-bond documentation is properly validated with US customs. Verifies bookings are released at depots for export moves, and traces import containers on the rail to confirm delivery is made by last free day. Prepare customer reports and tracking/tracing as required such as divisional pool, MDR, CNI, Daily Activity, and Dispatch Status. Notifies management of all service failures. Proposes and implements solutions to improve overall customer service. Creates and updates location profiles in computer system. Works as dispatcher as volume/vacation schedule dictates. Other duties as assigned by management. Other Job Functions
Assist with Dispatch whenever necessary Coachable and willing to learn all divisions Limiting per diem to a minimum Work towards improving vendor relations Desired Skills/Abilities
Industry knowledge
port and rail operations, US Customs, trucking industry 1 year customer service experience preferred, willing to train Exceptional communication and organizational skills Data entry skills Must be innovative Email and general office duties
Communicate customer delivery needs and appointment dates/times, quote rates to customer and relates service requirements to dispatchers Important Job Functions
Receives/schedules all delivery orders and requests from customers and must exercise discretion and use independent judgment when relating customer requests, schedules and informing dispatch. Enters all orders into computer for dispatch
technical lines requires specialized training, experience or knowledge of transportation industry. Ensures rail billing is in place before containers are delivered to railroad and if necessary ensures in-bond documentation is properly validated with US customs. Verifies bookings are released at depots for export moves, and traces import containers on the rail to confirm delivery is made by last free day. Prepare customer reports and tracking/tracing as required such as divisional pool, MDR, CNI, Daily Activity, and Dispatch Status. Notifies management of all service failures. Proposes and implements solutions to improve overall customer service. Creates and updates location profiles in computer system. Works as dispatcher as volume/vacation schedule dictates. Other duties as assigned by management. Other Job Functions
Assist with Dispatch whenever necessary Coachable and willing to learn all divisions Limiting per diem to a minimum Work towards improving vendor relations Desired Skills/Abilities
Industry knowledge
port and rail operations, US Customs, trucking industry 1 year customer service experience preferred, willing to train Exceptional communication and organizational skills Data entry skills Must be innovative Email and general office duties