Customer Accounts Specialist
1-800-FLOWERS.COM, INC., Jacksonville, Florida, United States, 32201
Customer Accounts Team Member
We are seeking a motivated, detail-oriented professional to join our Customer Accounts team. In this role spanning customer service, accounts receivable, and collections, you will deliver responsive customer support; investigate and resolve account and order discrepancies; manage outreach and follow-up on past-due balances; and process payments, credits, and adjustments with a high degree of accuracy. Success requires strong organization, the ability to prioritize in a fast-paced environment, and clear, confident communication with customers and internal partners. Key Responsibilities
Customer Service Respond promptly to inquiries about shortages, damages, incorrect shipments, and order status. Enter, update, and modify customer orders, including changes and special requests. Coordinate with freight carriers and FedEx to investigate and resolve lost or damaged shipments. Issue call tags and manage return logistics end-to-end. Maintain accurate customer files and assist with scheduled records purges. Collections Own a portfolio of accounts across current and past-due invoices. Conduct timely outreach (phone/email) with payment reminders, statements, and account updates. Verify and update customer account information to ensure data integrity. Record all collection activities in internal systems and tracking spreadsheets. Partner with customers to reconcile accounts and resolve payment discrepancies. Accounts Receivable Process customer payments, including credit card transactions. Post cash accurately, reconcile accounts, and resolve unapplied cash. Issue credits and adjustments in accordance with policy and documentation requirements. Support month-end A/R close and maintain audit-ready records. Qualifications Previous experience in customer service, collections, or accounts receivable preferred. The expected salary range for this position is $20/hour. The actual compensation will be determined by experience and other factors permitted by the law.
We are seeking a motivated, detail-oriented professional to join our Customer Accounts team. In this role spanning customer service, accounts receivable, and collections, you will deliver responsive customer support; investigate and resolve account and order discrepancies; manage outreach and follow-up on past-due balances; and process payments, credits, and adjustments with a high degree of accuracy. Success requires strong organization, the ability to prioritize in a fast-paced environment, and clear, confident communication with customers and internal partners. Key Responsibilities
Customer Service Respond promptly to inquiries about shortages, damages, incorrect shipments, and order status. Enter, update, and modify customer orders, including changes and special requests. Coordinate with freight carriers and FedEx to investigate and resolve lost or damaged shipments. Issue call tags and manage return logistics end-to-end. Maintain accurate customer files and assist with scheduled records purges. Collections Own a portfolio of accounts across current and past-due invoices. Conduct timely outreach (phone/email) with payment reminders, statements, and account updates. Verify and update customer account information to ensure data integrity. Record all collection activities in internal systems and tracking spreadsheets. Partner with customers to reconcile accounts and resolve payment discrepancies. Accounts Receivable Process customer payments, including credit card transactions. Post cash accurately, reconcile accounts, and resolve unapplied cash. Issue credits and adjustments in accordance with policy and documentation requirements. Support month-end A/R close and maintain audit-ready records. Qualifications Previous experience in customer service, collections, or accounts receivable preferred. The expected salary range for this position is $20/hour. The actual compensation will be determined by experience and other factors permitted by the law.