Trend Micro, a global cybersecurity leader, helps make the world safe for exchanging digital information across enterprises, governments, and consumers.
Fueled by decades of security expertise, global threat research, and continuous innovation, Trend harnesses AI to protect organizations and individuals across clouds, networks, devices, and endpoints.
The Trend Vision One™ enterprise cybersecurity platform accelerates proactive security outcomes by predicting and preventing threats across the entire digital estate and environments like AWS, Google, Microsoft, and NVIDIA.
Proactive security starts here. TrendMicro.com
Location:
This is a hybrid role based out of our Austin, TX office and requires in-office presence three days a week.
Position Summary:
We are seeking a Senior Technical Writer who can create exceptional documentation for our cybersecurity products, serving enterprise customers worldwide. You will be part of a global User Experience team, working with cross-functional teams including Product Managers, Developers, UX Designers, and Engineering to deliver clear, accurate, and user-centered documentation.
A passion for leveraging modern tools and AI-assisted workflows, combined with strong technical aptitude and excellent writing skills, will be essential to your success in this role. You will play a key part in our evolving documentation strategy, helping us scale content creation while maintaining quality and consistency.
Content Creation & Strategy:
Create and maintain high-quality technical documentation including user guides, API documentation, integration guides, and best practice content
Collaborate with Product Management and Engineering to understand features and translate complex technical concepts into clear, accessible documentation
Develop content that serves diverse enterprise audiences in the field of cybersecurity, ranging from IT administrators and CISOs to SOC team analysts and threat hunters
Contribute to documentation strategy and information architecture decisions
AI-Augmented Workflows:
Leverage AI-assisted writing tools to increase productivity and content quality
Experiment with and adopt emerging AI technologies for documentation workflows
Help establish best practices for AI-augmented content creation within the team
Balance AI assistance with human expertise to maintain quality and accuracy
Cross-Functional Collaboration:
Partner with Product, Engineering, UX, and Support teams to gather information and validate technical accuracy
Build consensus across teams to solve documentation challenges
Communicate effectively with stakeholders at all levels
Process & Tools:
Work within modern docs-as-code workflows using version control (Git/GitHub)
Contribute to documentation standards, style guides, and team processes
Embrace new tools and technologies with an open, experimental mindset
Quality & Consistency:
Ensure documentation meets quality standards and follows established style guidelines
Review and edit content created by other team members or contributors
Identify opportunities to improve documentation structure, findability, and user experience
Maintain documentation accuracy through regular reviews and updates
Writing & Communication:
Exceptional writing ability
- Clear, concise, and precise technical writing skills with ability to make complex topics accessible
Excellent verbal and written communication skills in English
Strong ability to structure information logically and create effective user flows
Experience writing for technical audiences (developers, IT administrators, security professionals)
Technical Aptitude:
High tech savviness
- Comfortable with computers and technology at a fundamental level; natural troubleshooter who understands systems thinking
Ability to quickly learn complex technical products and features
Experience working with technical teams and understanding technical concepts
Comfortable working in command-line environments and with developer tools
AI & Modern Workflows:
Genuine enthusiasm for AI-assisted workflows
- Experience using AI tools (ChatGPT, Claude, Copilot, etc.) for writing and research
Open-minded approach to emerging technologies and willingness to experiment
Sees AI as a force multiplier for expertise, not a replacement for human judgment
Adaptable to rapidly evolving tools and processes
Experience:
3+ years of technical writing experience, preferably in software or SaaS environments
Experience with agile development processes
Proven ability to manage multiple projects and prioritize effectively
Track record of delivering high-quality documentation on schedule
Technical Skills:
Experience with docs-as-code workflows (Git, GitHub, Markdown, static site generators)
Familiarity with markup languages (Markdown, DITA, HTML, or similar)
Any coding or scripting experience (Python, JavaScript, bash, etc.)
Experience with API documentation and developer-focused content
Domain Knowledge:
Working knowledge of cybersecurity concepts (or demonstrated ability to learn quickly)
Experience in enterprise software, cloud platforms, or security products
Understanding of IT infrastructure and system administration concepts
Tools & Platforms:
Experience with modern documentation platforms (Docusaurus, Hugo, MkDocs, etc.)
Familiarity with design tools (Figma) for collaborating with UX teams
Experience with Jira, Confluence, or similar project management tools
What We're Looking For:
Curiosity and continuous learning
- Eager to explore new tools, technologies, and approaches
Systems thinker
- Understands how pieces fit together and thinks beyond individual tasks
Collaborative mindset
- Works well in cross-functional teams and builds strong relationships
Ownership mentality
- Takes initiative and drives projects to completion
Adaptability
- Comfortable with change and ambiguity in a fast-paced environment
Our Documentation Philosophy:
We're evolving our documentation approach to leverage AI-augmented workflows while maintaining the human expertise that ensures quality and accuracy. We're looking for someone who:
Sees AI as an enabler, not a threat
Is excited about experimenting with new tools and workflows
Values both efficiency and quality
Thinks strategically about content, not just tactically about tasks
Wants to be part of shaping the future of technical documentation
Education:
Bachelor's degree in English, Technical Communication, Computer Science, or related field (or equivalent practical experience)
Relevant certifications or training in technical writing, content strategy, or related areas (preferred but not required)
What We Offer You:
You're important to us. What matters to you, matters to us too. Trend Micro provides benefit options for you and your family.
Comprehensive medical, dental and vision insurance
Life insurance
Short & Long Term Disability
Pre-partum, maternity, parental and medical leave
Mental Health Wellness Program
Adoption Assistance
Wellness Incentive
Pet Insurance
401(k) with company match
Paid Time Off
14 Annual Holidays
Tuition Assistance
Employee Resource Groups
We offer competitive compensation with bonus opportunity tied to company performance, along with room to enhance your skills through ongoing learning and broad technological opportunities. Achieving work-life balance is a priority, complemented by team activities, fostering an environment rooted in equity, inclusion, and collaboration, that is reflected in both our culture and our work.
Be Passionate. Be Innovative. Be a Trender.
This position does not offer sponsorship for work permit applications or renewals, either now or in the future.
Candidates must be authorized to work in the U.S. without the need for employment-based visa sponsorship, both currently and moving forward. The company will not sponsor applicants for U.S. work visa status for this role (including, but not limited to, H-1B, L-1, TN, O-1, E-3, H-1B1, F-1, J-1, OPT, CPT, or any other employment-based.
To Apply:
Please submit your resume highlighting relevant technical writing experience
Cover letter explaining your interest in AI-augmented documentation workflows
Portfolio or writing samples demonstrating technical writing ability (links or PDFs)
In your cover letter, please address:
Your experience with AI-assisted writing tools
An example of a complex technical concept you've documented
Why you're excited about this role and our approach to documentation
#LI-VC1
At Trend Micro, we embrace change, empower people, and encourage innovation in a connected world. Our diversity and multicultural workforce are key contributing factors to our success across the globe. Trend Micro provides equal employment opportunity for all applicants and employees. Trend Micro does not unlawfully discriminate on the basis of race, color, religion, sex, pregnancy and childbirth or related medical conditions, national origin, ancestry, age, physical or mental disability, medical condition, family care leave status, veteran status, marital status, sexual orientation, or gender identity.
Fueled by decades of security expertise, global threat research, and continuous innovation, Trend harnesses AI to protect organizations and individuals across clouds, networks, devices, and endpoints.
The Trend Vision One™ enterprise cybersecurity platform accelerates proactive security outcomes by predicting and preventing threats across the entire digital estate and environments like AWS, Google, Microsoft, and NVIDIA.
Proactive security starts here. TrendMicro.com
Location:
This is a hybrid role based out of our Austin, TX office and requires in-office presence three days a week.
Position Summary:
We are seeking a Senior Technical Writer who can create exceptional documentation for our cybersecurity products, serving enterprise customers worldwide. You will be part of a global User Experience team, working with cross-functional teams including Product Managers, Developers, UX Designers, and Engineering to deliver clear, accurate, and user-centered documentation.
A passion for leveraging modern tools and AI-assisted workflows, combined with strong technical aptitude and excellent writing skills, will be essential to your success in this role. You will play a key part in our evolving documentation strategy, helping us scale content creation while maintaining quality and consistency.
Content Creation & Strategy:
Create and maintain high-quality technical documentation including user guides, API documentation, integration guides, and best practice content
Collaborate with Product Management and Engineering to understand features and translate complex technical concepts into clear, accessible documentation
Develop content that serves diverse enterprise audiences in the field of cybersecurity, ranging from IT administrators and CISOs to SOC team analysts and threat hunters
Contribute to documentation strategy and information architecture decisions
AI-Augmented Workflows:
Leverage AI-assisted writing tools to increase productivity and content quality
Experiment with and adopt emerging AI technologies for documentation workflows
Help establish best practices for AI-augmented content creation within the team
Balance AI assistance with human expertise to maintain quality and accuracy
Cross-Functional Collaboration:
Partner with Product, Engineering, UX, and Support teams to gather information and validate technical accuracy
Build consensus across teams to solve documentation challenges
Communicate effectively with stakeholders at all levels
Process & Tools:
Work within modern docs-as-code workflows using version control (Git/GitHub)
Contribute to documentation standards, style guides, and team processes
Embrace new tools and technologies with an open, experimental mindset
Quality & Consistency:
Ensure documentation meets quality standards and follows established style guidelines
Review and edit content created by other team members or contributors
Identify opportunities to improve documentation structure, findability, and user experience
Maintain documentation accuracy through regular reviews and updates
Writing & Communication:
Exceptional writing ability
- Clear, concise, and precise technical writing skills with ability to make complex topics accessible
Excellent verbal and written communication skills in English
Strong ability to structure information logically and create effective user flows
Experience writing for technical audiences (developers, IT administrators, security professionals)
Technical Aptitude:
High tech savviness
- Comfortable with computers and technology at a fundamental level; natural troubleshooter who understands systems thinking
Ability to quickly learn complex technical products and features
Experience working with technical teams and understanding technical concepts
Comfortable working in command-line environments and with developer tools
AI & Modern Workflows:
Genuine enthusiasm for AI-assisted workflows
- Experience using AI tools (ChatGPT, Claude, Copilot, etc.) for writing and research
Open-minded approach to emerging technologies and willingness to experiment
Sees AI as a force multiplier for expertise, not a replacement for human judgment
Adaptable to rapidly evolving tools and processes
Experience:
3+ years of technical writing experience, preferably in software or SaaS environments
Experience with agile development processes
Proven ability to manage multiple projects and prioritize effectively
Track record of delivering high-quality documentation on schedule
Technical Skills:
Experience with docs-as-code workflows (Git, GitHub, Markdown, static site generators)
Familiarity with markup languages (Markdown, DITA, HTML, or similar)
Any coding or scripting experience (Python, JavaScript, bash, etc.)
Experience with API documentation and developer-focused content
Domain Knowledge:
Working knowledge of cybersecurity concepts (or demonstrated ability to learn quickly)
Experience in enterprise software, cloud platforms, or security products
Understanding of IT infrastructure and system administration concepts
Tools & Platforms:
Experience with modern documentation platforms (Docusaurus, Hugo, MkDocs, etc.)
Familiarity with design tools (Figma) for collaborating with UX teams
Experience with Jira, Confluence, or similar project management tools
What We're Looking For:
Curiosity and continuous learning
- Eager to explore new tools, technologies, and approaches
Systems thinker
- Understands how pieces fit together and thinks beyond individual tasks
Collaborative mindset
- Works well in cross-functional teams and builds strong relationships
Ownership mentality
- Takes initiative and drives projects to completion
Adaptability
- Comfortable with change and ambiguity in a fast-paced environment
Our Documentation Philosophy:
We're evolving our documentation approach to leverage AI-augmented workflows while maintaining the human expertise that ensures quality and accuracy. We're looking for someone who:
Sees AI as an enabler, not a threat
Is excited about experimenting with new tools and workflows
Values both efficiency and quality
Thinks strategically about content, not just tactically about tasks
Wants to be part of shaping the future of technical documentation
Education:
Bachelor's degree in English, Technical Communication, Computer Science, or related field (or equivalent practical experience)
Relevant certifications or training in technical writing, content strategy, or related areas (preferred but not required)
What We Offer You:
You're important to us. What matters to you, matters to us too. Trend Micro provides benefit options for you and your family.
Comprehensive medical, dental and vision insurance
Life insurance
Short & Long Term Disability
Pre-partum, maternity, parental and medical leave
Mental Health Wellness Program
Adoption Assistance
Wellness Incentive
Pet Insurance
401(k) with company match
Paid Time Off
14 Annual Holidays
Tuition Assistance
Employee Resource Groups
We offer competitive compensation with bonus opportunity tied to company performance, along with room to enhance your skills through ongoing learning and broad technological opportunities. Achieving work-life balance is a priority, complemented by team activities, fostering an environment rooted in equity, inclusion, and collaboration, that is reflected in both our culture and our work.
Be Passionate. Be Innovative. Be a Trender.
This position does not offer sponsorship for work permit applications or renewals, either now or in the future.
Candidates must be authorized to work in the U.S. without the need for employment-based visa sponsorship, both currently and moving forward. The company will not sponsor applicants for U.S. work visa status for this role (including, but not limited to, H-1B, L-1, TN, O-1, E-3, H-1B1, F-1, J-1, OPT, CPT, or any other employment-based.
To Apply:
Please submit your resume highlighting relevant technical writing experience
Cover letter explaining your interest in AI-augmented documentation workflows
Portfolio or writing samples demonstrating technical writing ability (links or PDFs)
In your cover letter, please address:
Your experience with AI-assisted writing tools
An example of a complex technical concept you've documented
Why you're excited about this role and our approach to documentation
#LI-VC1
At Trend Micro, we embrace change, empower people, and encourage innovation in a connected world. Our diversity and multicultural workforce are key contributing factors to our success across the globe. Trend Micro provides equal employment opportunity for all applicants and employees. Trend Micro does not unlawfully discriminate on the basis of race, color, religion, sex, pregnancy and childbirth or related medical conditions, national origin, ancestry, age, physical or mental disability, medical condition, family care leave status, veteran status, marital status, sexual orientation, or gender identity.