As an Executive Director of Event Services on the Product Experience (PX) Global Banking & Payments Core Services Team, you will lead the strategic vision, development, and delivery of innovative event and engagement solutions. You will partner across a highly matrixed organization to drive business outcomes, enhance user experiences, and support the diverse needs of front office, marketing, and event planning teams.
Job Responsibilities
- Own and lead the Event Services roadmap and book of work, aligning priorities to business outcomes, dependencies, and timelines
- Lead and mentor a team of Product Managers fostering shared ownership and high performance
- Manage a product team supporting multiple personas—including front office, marketing, and event planners—by understanding their needs and pain points, and tailoring solutions accordingly
- Collaborate with Sales, Event Planners, Marketing, Tech and UX, content designers, and product teams to build best-in-class experiences, facilitate discovery sessions, reimagine processes, and set strategic transformation targets and drive go-to-market strategies and successful launches
- Drive cross-functional collaboration across CIB product teams, business lines, core services, technology, design, marketing, events, controls, and data functions to deliver integrated solutions
- Oversee backlog management, story creation, and sprint prioritization for a global technology team, working closely with technology leadership
- Manage stakeholder relationships with senior leaders, providing regular product updates, preparing executive-level presentations and demos, and clearly communicating progress, risks, and dependencies
- Thrive in a highly matrixed organization, effectively partnering across multiple teams and functions to achieve shared goals
Required qualifications, capabilities & skills
- 10+years of experience in product ownership or product management in enterprise/B2B settings, with hands-on agile execution (Scrum/Kanban), strong story writing, and backlog management skills
- 5years of experience managing distributed or non-co-located teams
- Proven leadership in driving cross-functional initiatives, influencing senior leadership, and driving measurable business outcomes
- Excellent collaboration skills with technology, product, design teams and executive stakeholders
- Experience defining platform requirements for complex, global organizations and creating go to market strategies for multiple personas and lines of business
- Strategic thinking, strong analytical and problem-solving abilities, and comfort making data-driven trade-offs and setting measurable success criteria
- Excellent communication and stakeholder management skills; confident presenting to senior audiences, simplifying complex topics, and partnering effectively with Risk, Legal, and Controls
- Detail-oriented, highly organized, and able to manage multiple priorities in a fast-paced environment
- Experience with Event Platform (Stova), Marketing Automation and/or Engagement platforms (e.g., Salesforce Marketing Cloud, Marketo, Salesforce, Street Context, LinkedIn, Adobe)
- Proficiency with Jira and Confluence (or equivalent tools), with disciplined documentation practices
Preferred qualifications, capabilities & skills
- Experience evaluating and managing third-party partnerships and vendor relationships to strengthen the product ecosystem
- Experience building and delivering AI/ML services
- Experience in financial services industry, CRM capabilities and events
- Experience in global organizations or matrixed environments
- Experience with JIRA and agile methodology