Overview
The Director of Hospitality owns the full guest and family experience in a skilled nursing and subacute setting. This role is about more than service. It is about creating comfort, connection, and confidence during an important moment in someone’s life. You are often the person families remember and the reason they feel supported and at ease. You lead with warmth, confidence, and creativity. You are visible on the floors, building real relationships and delivering custom, personalized experiences for each guest. You learn names, stories, preferences, and needs, then use that insight to create thoughtful moments that make people feel truly cared for. This role is hands on, people focused, and highly impactful. You turn an unfamiliar place into a welcoming one. You design experiences that feel intentional, personal, and human. If you want a job where creativity meets purpose and your work is felt every single day, this role delivers exactly that.
Responsibilities
- Serve as the leader of the guest and family experience for the building
- Own the full subacute and short term patient journey from admission to discharge
- Build real relationships with patients and families through daily rounding and connection
- Act as the primary problem solver and calm presence when concerns arise
- Collaborate closely with nursing leadership, administration, and department heads
- Lead tours for prospective families and referral partners
- Create memorable white glove moments that elevate the experience beyond expectations
- Drive patient satisfaction, testimonials, and Google reviews through authentic connection
- Share positive moments and stories through approved social media channels
- Track guest experience and follow up consistently to ensure no one falls through the cracks
- Participate in weekly leadership meetings and contribute ideas and solutions
- Represent the hospitality department with confidence, professionalism, and pride
Leadership
You are not assisting leadership. You are part of leadership. This is a formal role with ownership, accountability, and visibility. Your voice matters. Your presence matters. Your work directly impacts the reputation of the building and the experience of every guest inside it.
Schedule and Pay
- Full time position
- Tuesday through Saturday
- 9 AM to 5 PM
- Starting salary $60,000
- Growth opportunities as the department expands
What We Offer
- Competitive salary with room for growth
- Paid time off
- Ongoing training and development
- Strong leadership support and mentorship
- A positive and mission driven culture
- Recognition for great work and meaningful impact
- A role where your effort is noticed and valued
Who This Role Is Perfect For
- Someone with strong people skills and natural leadership presence
- Someone who thrives on connection, purpose, and responsibility
- Someone who wants more than a typical office job
- Someone who enjoys being visible, trusted, and relied upon
- Someone who wants to make a real difference every day
Important to Know
- No medical or clinical background is required
- Hospitality, customer service, or people facing experience is a plus but not required
- We train the right person thoroughly
- Compassion, confidence, and work ethic matter more than a resume
Why Join Autumn Lake Healthcare
This is a growing company that is redefining what hospitality looks like in healthcare. You are not stepping into a stagnant role. You are stepping into a program that is being built, shaped, and elevated.
If you want purpose. If you want leadership. If you want a job you are proud to talk about.
This is it.
Apply Today
If you are ready to lead with heart, presence, and purpose, we want to meet you
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