Sales Support Administrator
Motorola Solutions, Los Angeles, California, United States, 90079
Company Overview
At Motorola Solutions, we believe that everything starts with our people. We are a global community, united by the mission to enhance safety everywhere. Our technologies in critical communications, video security, and command centers support public safety and enterprises, making communities, schools, hospitals, and businesses safer.
Department Overview
Silvus Technologies, now part of Motorola Solutions, has a rich history of innovation shaped by DARPA research. We develop cutting-edge advanced communications technologies that transform the tactical communications landscape, ensuring secure and reliable connectivity in the most challenging environments.
Job Description
Join Silvus Technologies as a
Sales Support Administrator , where your role will be essential in connecting those who keep us safe. You will directly support our sales team by managing inquiries, processing customer orders, and maintaining communication with clients. This position is vital as we continue to grow and deliver advanced Mobile Ad-hoc Network (MANET) radios that meet critical operational needs across various sectors. This position requires a hybrid work schedule with at least 3 days on-site, specifically on Mondays, Wednesdays, and Thursdays. The role is based at Silvus Technologies' headquarters located in vibrant
West Los Angeles . Key Responsibilities: Manage team inboxes for timely responses to customer inquiries. Receive, process, and confirm customer purchase orders. Enter sales orders accurately into the CRM system. Verify detailed end-user information for each order. Handle FCC Authorization Forms for U.S.-based orders. Collaborate with Senior Sales Administrators managing the order lifecycle. Communicate with customers via email and phone to provide updates. Serve as a liaison among finance, shipping, and supply chain departments. Update customers on order statuses in a timely manner. Manage requests for order modifications or cancellations. Escalate high-priority tasks to senior staff with recommended actions. Assist with additional ad-hoc tasks from leads/managers to support the team. Required Qualifications: High school diploma or GED. Minimum 1 year of relevant experience in a tech-related or manufacturing sales support role. Basic knowledge of CRM systems (e.g., Zoho, Salesforce). Strong numeracy skills. Experience in a fast-paced office environment with multiple deadlines. Proficient in Google Suite and MS Office. Excellent written and verbal communication skills. All employment is contingent upon successful clearance of a background check and drug testing. Preferred Skills: Critical thinking, problem-solving capabilities, and initiative. A keen attention to detail with the ability to be accurate and reliable. Compensation:
$25 - $26 / hour USD This pay range is based on market research and may vary according to experience and qualifications. Note: As a U.S. Federal Contractor, Silvus Technologies requires that all candidates for employment be a U.S. Person (permanent resident or citizen). Benefits: Incentive Bonus Plans Medical, Dental, Vision benefits 401K with Company Match 10 Paid Holidays Generous Paid Time Off Packages Employee Stock Purchase Plan Paid Parental & Family Leave and more! Silvus is proud to be an equal opportunity employer and values diversity in its workforce. We do not discriminate based on race, color, religion, gender, sexual orientation, or any other legally protected characteristic. We are dedicated to providing an inclusive recruiting experience and will accommodate individuals with disabilities or health conditions. Please contact us to request accommodation.
Sales Support Administrator , where your role will be essential in connecting those who keep us safe. You will directly support our sales team by managing inquiries, processing customer orders, and maintaining communication with clients. This position is vital as we continue to grow and deliver advanced Mobile Ad-hoc Network (MANET) radios that meet critical operational needs across various sectors. This position requires a hybrid work schedule with at least 3 days on-site, specifically on Mondays, Wednesdays, and Thursdays. The role is based at Silvus Technologies' headquarters located in vibrant
West Los Angeles . Key Responsibilities: Manage team inboxes for timely responses to customer inquiries. Receive, process, and confirm customer purchase orders. Enter sales orders accurately into the CRM system. Verify detailed end-user information for each order. Handle FCC Authorization Forms for U.S.-based orders. Collaborate with Senior Sales Administrators managing the order lifecycle. Communicate with customers via email and phone to provide updates. Serve as a liaison among finance, shipping, and supply chain departments. Update customers on order statuses in a timely manner. Manage requests for order modifications or cancellations. Escalate high-priority tasks to senior staff with recommended actions. Assist with additional ad-hoc tasks from leads/managers to support the team. Required Qualifications: High school diploma or GED. Minimum 1 year of relevant experience in a tech-related or manufacturing sales support role. Basic knowledge of CRM systems (e.g., Zoho, Salesforce). Strong numeracy skills. Experience in a fast-paced office environment with multiple deadlines. Proficient in Google Suite and MS Office. Excellent written and verbal communication skills. All employment is contingent upon successful clearance of a background check and drug testing. Preferred Skills: Critical thinking, problem-solving capabilities, and initiative. A keen attention to detail with the ability to be accurate and reliable. Compensation:
$25 - $26 / hour USD This pay range is based on market research and may vary according to experience and qualifications. Note: As a U.S. Federal Contractor, Silvus Technologies requires that all candidates for employment be a U.S. Person (permanent resident or citizen). Benefits: Incentive Bonus Plans Medical, Dental, Vision benefits 401K with Company Match 10 Paid Holidays Generous Paid Time Off Packages Employee Stock Purchase Plan Paid Parental & Family Leave and more! Silvus is proud to be an equal opportunity employer and values diversity in its workforce. We do not discriminate based on race, color, religion, gender, sexual orientation, or any other legally protected characteristic. We are dedicated to providing an inclusive recruiting experience and will accommodate individuals with disabilities or health conditions. Please contact us to request accommodation.