Customer Service Representative
George Patton Assoc, Inc., Fall River, Massachusetts, us, 02720
Customer Service Representative
Full-Time | Monday-Friday | Hybrid (Onsite Training → Remote)
We're seeking a proactive, people-focused
Customer Service Representative
to join our team. This role is responsible for delivering exceptional support through accurate order processing, clear communication, and effective problem-solving. You'll interact with customers across phone, chat, and email in a fast-paced, multi-channel environment-helping ensure every customer has a positive experience.
This position begins with
two weeks of onsite training , then transitions to
remote work
with
one in-office day per month . Available shifts are:
11:30 AM- 8:00 PM
What You'll Do Provide outstanding customer service through phone, online chat, and email. Identify customer needs and offer accurate, helpful information. Resolve product or service issues by diagnosing concerns and offering effective solutions. Process orders and corrections quickly and accurately. Recognize opportunities to upsell or recommend additional services. Maintain and update customer account information. Meet or exceed quality and performance standards. Participate in ongoing training to stay current with products and systems. Support team goals by taking ownership of tasks and seeking opportunities to add value. Perform other duties as assigned. What You Bring
Excellent written and verbal communication skills. Strong attention to detail and solid math skills. Ability to multitask, prioritize, and manage time effectively. Positive attitude with initiative and independent thinking. Strong teamwork and collaboration mindset. Customer empathy and a solutions-first approach. Comfort with CRM systems, basic software, and typing skills. Must be fluent in English. Education & Experience
High school diploma or equivalent required. 2+ years of customer service experience . Ability to complete 2 weeks of onsite training and attend monthly in-office days.
If you're motivated, customer-focused, and ready to make an impact, we'd love to have you on our team!
We're seeking a proactive, people-focused
Customer Service Representative
to join our team. This role is responsible for delivering exceptional support through accurate order processing, clear communication, and effective problem-solving. You'll interact with customers across phone, chat, and email in a fast-paced, multi-channel environment-helping ensure every customer has a positive experience.
This position begins with
two weeks of onsite training , then transitions to
remote work
with
one in-office day per month . Available shifts are:
11:30 AM- 8:00 PM
What You'll Do Provide outstanding customer service through phone, online chat, and email. Identify customer needs and offer accurate, helpful information. Resolve product or service issues by diagnosing concerns and offering effective solutions. Process orders and corrections quickly and accurately. Recognize opportunities to upsell or recommend additional services. Maintain and update customer account information. Meet or exceed quality and performance standards. Participate in ongoing training to stay current with products and systems. Support team goals by taking ownership of tasks and seeking opportunities to add value. Perform other duties as assigned. What You Bring
Excellent written and verbal communication skills. Strong attention to detail and solid math skills. Ability to multitask, prioritize, and manage time effectively. Positive attitude with initiative and independent thinking. Strong teamwork and collaboration mindset. Customer empathy and a solutions-first approach. Comfort with CRM systems, basic software, and typing skills. Must be fluent in English. Education & Experience
High school diploma or equivalent required. 2+ years of customer service experience . Ability to complete 2 weeks of onsite training and attend monthly in-office days.
If you're motivated, customer-focused, and ready to make an impact, we'd love to have you on our team!