Position Details
Job Title: STUDENT ACCT ADVISOR
Position Number: 8100028
Work Modality: Fully In-Person
Job Category: University Staff
Job Type: Full-Time
FLSA Status: Non-Exempt
Campus: Rogers Park-Lake Shore Campus
Department Name: OFFICE OF THE BURSAR
Location Code: OFFICE OF THE BURSAR (04501A)
Is this split and/or fully grant funded?: No
Duties and Responsibilities
Provides prompt and courteous customer service to all students seeking assistance in writing, via e-mail, in person and by telephone. This includes answering questions about and providing guidance on student account issues and payment arrangements.
Analyzes assigned accounts and conducts other research as necessary to respond to inquiries and resolve discrepancies; identifies problems or errors in accounts; determines appropriate corrective actions within established guidelines and refers for action as appropriate.
Clearly understands policies and procedures, both financial and, where pertinent to the functions of the Office of the Bursar, academic, of the University in order to provide information to students; remains in contact with appropriate University department for up-to-date information.
Processes various accounting and student service documents including, but not limited to, those related to payment plans, student account refunds, insurance billing, and third party contracts; ensures actions are in accordance with established guidelines.
Provides assistance as needed at alternative campus locations.
Actively mail letters, send e-mails and make phone calls for past due accounts in an attempt to collect monies owed to Loyola.
Advises borrowers on the issues of Deferments, Forbearances, Perkins loan reconciliation, payment, repayment agreements and credit bureau reporting.
Counsels students on loan and federal consolidation options.
Actively works with outside collection agencies in an effort to collect balance due.
Ensure all employees are properly recognized on their work anniversaries and birthdays.
Performs other related duties and projects as assigned by the Manager.
Minimum Education and/or Work Experience Associate's Degree supplemented with 0-1 year of related experience; or an equivalent combination of education and experience.
Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Must have demonstrated ability to prioritize and manage multiple tasks.
Education/Experience Accounting or other business field experience preferred and minimum six months of customer service experience required; Bachelor's degree preferred.
Language Ability Ability to read, write and comprehend basic instructions, short correspondence, and memos. Excellent verbal and diplomatic skills are critical.
Math Ability Basic math skills. Ability to compute rate, ratio, and percent.
Certificates/Credentials/Licenses N/A
Computer Skills Ability to use MS Office, e-mail and other office automation systems.
Supervisory Responsibilities No
Other Responsibilities
Required operation of university owned vehicles: No
Does this position require direct animal or patient contact?: No
Physical Demands None
Working Conditions None
Open Date 02/02/2026
Close Date Not specified
Position Maximum Salary or Hourly Rate $26.40/hr
Position Minimum Salary or Hourly Rate $21.30/hr
Special Instructions to Applicants As a Jesuit, Catholic institution of higher education, we seek candidates who will contribute to our strategic plan to deliver a Transformative Education in the Jesuit tradition. To learn more about Loyola University Chicago's mission, candidates should consult our website at
www.luc.edu/mission/ . For information about the university's focus on transformative education, they should consult our website at
www.luc.edu/transformativeed .
About Loyola University Chicago Founded in 1870, Loyola University Chicago is one of the nation's largest Jesuit, Catholic universities, recognized for its academic excellence, commitment to community engagement, and leadership in sustainability. A Carnegie R1 research institution, Loyola leverages its status as one of an elite group of universities with the highest level of research activity to advance knowledge that serves communities and creates global impact. With
15 schools, colleges, and institutes —including Business, Law, Medicine, Nursing, and Health Sciences—Loyola operates three primary campuses in the greater Chicago area and one in Rome, Italy, that provide students a transformative, globally connected learning experience. Consistently ranked among the nation's top universities by U.S. News & World Report, Loyola is a STARS Gold-rated institution that is ranked as one of the country's most sustainable campuses by The Princeton Review and has earned distinctions from AmeriCorps and the Carnegie Foundation for its longstanding record of service and community engagement. Guided by its Jesuit mission and commitment to caring for the whole person, Loyola educates ethical leaders who think critically, act with purpose, and strive to create a more just and sustainable world.
Loyola University Chicago strives to be an employer of choice by offering its staff and faculty a wide array of affordable, comprehensive, and competitive benefits. To view our benefits in detail,
click here .
Loyola adheres to all applicable federal, state, and/or local civil rights laws and regulations prohibiting discrimination in private institutions of higher education. Please see the University's
Nondiscrimination Policy .
Quick Link for Posting https://www.careers.luc.edu/postings/34617
Supplemental Questions Required fields are indicated with an asterisk (*). * What is the highest level of education you have completed? High School Diploma or Equivalent; Associate's Degree; Bachelor's Degree; Master's Degree; Doctoral Degree; * Do you possess a minimum of six months of customer service experience? Yes/No; * Do you have Accounting or other business field experience? Yes/No; * Why do you want to work for Loyola University Chicago? (Open Ended Question); * How did you hear about this employment opportunity? Public Job Posting; Internal Job Posting; Agency Referral; Advertisement/Publication; Personal Referral; Website; Other; * How do your personal values align with Loyola University Chicago's mission and values? (Open Ended Question)
Applicant Documents Required Documents: Resume, Cover Letter/Letter of Application; Optional Documents
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Position Number: 8100028
Work Modality: Fully In-Person
Job Category: University Staff
Job Type: Full-Time
FLSA Status: Non-Exempt
Campus: Rogers Park-Lake Shore Campus
Department Name: OFFICE OF THE BURSAR
Location Code: OFFICE OF THE BURSAR (04501A)
Is this split and/or fully grant funded?: No
Duties and Responsibilities
Provides prompt and courteous customer service to all students seeking assistance in writing, via e-mail, in person and by telephone. This includes answering questions about and providing guidance on student account issues and payment arrangements.
Analyzes assigned accounts and conducts other research as necessary to respond to inquiries and resolve discrepancies; identifies problems or errors in accounts; determines appropriate corrective actions within established guidelines and refers for action as appropriate.
Clearly understands policies and procedures, both financial and, where pertinent to the functions of the Office of the Bursar, academic, of the University in order to provide information to students; remains in contact with appropriate University department for up-to-date information.
Processes various accounting and student service documents including, but not limited to, those related to payment plans, student account refunds, insurance billing, and third party contracts; ensures actions are in accordance with established guidelines.
Provides assistance as needed at alternative campus locations.
Actively mail letters, send e-mails and make phone calls for past due accounts in an attempt to collect monies owed to Loyola.
Advises borrowers on the issues of Deferments, Forbearances, Perkins loan reconciliation, payment, repayment agreements and credit bureau reporting.
Counsels students on loan and federal consolidation options.
Actively works with outside collection agencies in an effort to collect balance due.
Ensure all employees are properly recognized on their work anniversaries and birthdays.
Performs other related duties and projects as assigned by the Manager.
Minimum Education and/or Work Experience Associate's Degree supplemented with 0-1 year of related experience; or an equivalent combination of education and experience.
Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Must have demonstrated ability to prioritize and manage multiple tasks.
Education/Experience Accounting or other business field experience preferred and minimum six months of customer service experience required; Bachelor's degree preferred.
Language Ability Ability to read, write and comprehend basic instructions, short correspondence, and memos. Excellent verbal and diplomatic skills are critical.
Math Ability Basic math skills. Ability to compute rate, ratio, and percent.
Certificates/Credentials/Licenses N/A
Computer Skills Ability to use MS Office, e-mail and other office automation systems.
Supervisory Responsibilities No
Other Responsibilities
Required operation of university owned vehicles: No
Does this position require direct animal or patient contact?: No
Physical Demands None
Working Conditions None
Open Date 02/02/2026
Close Date Not specified
Position Maximum Salary or Hourly Rate $26.40/hr
Position Minimum Salary or Hourly Rate $21.30/hr
Special Instructions to Applicants As a Jesuit, Catholic institution of higher education, we seek candidates who will contribute to our strategic plan to deliver a Transformative Education in the Jesuit tradition. To learn more about Loyola University Chicago's mission, candidates should consult our website at
www.luc.edu/mission/ . For information about the university's focus on transformative education, they should consult our website at
www.luc.edu/transformativeed .
About Loyola University Chicago Founded in 1870, Loyola University Chicago is one of the nation's largest Jesuit, Catholic universities, recognized for its academic excellence, commitment to community engagement, and leadership in sustainability. A Carnegie R1 research institution, Loyola leverages its status as one of an elite group of universities with the highest level of research activity to advance knowledge that serves communities and creates global impact. With
15 schools, colleges, and institutes —including Business, Law, Medicine, Nursing, and Health Sciences—Loyola operates three primary campuses in the greater Chicago area and one in Rome, Italy, that provide students a transformative, globally connected learning experience. Consistently ranked among the nation's top universities by U.S. News & World Report, Loyola is a STARS Gold-rated institution that is ranked as one of the country's most sustainable campuses by The Princeton Review and has earned distinctions from AmeriCorps and the Carnegie Foundation for its longstanding record of service and community engagement. Guided by its Jesuit mission and commitment to caring for the whole person, Loyola educates ethical leaders who think critically, act with purpose, and strive to create a more just and sustainable world.
Loyola University Chicago strives to be an employer of choice by offering its staff and faculty a wide array of affordable, comprehensive, and competitive benefits. To view our benefits in detail,
click here .
Loyola adheres to all applicable federal, state, and/or local civil rights laws and regulations prohibiting discrimination in private institutions of higher education. Please see the University's
Nondiscrimination Policy .
Quick Link for Posting https://www.careers.luc.edu/postings/34617
Supplemental Questions Required fields are indicated with an asterisk (*). * What is the highest level of education you have completed? High School Diploma or Equivalent; Associate's Degree; Bachelor's Degree; Master's Degree; Doctoral Degree; * Do you possess a minimum of six months of customer service experience? Yes/No; * Do you have Accounting or other business field experience? Yes/No; * Why do you want to work for Loyola University Chicago? (Open Ended Question); * How did you hear about this employment opportunity? Public Job Posting; Internal Job Posting; Agency Referral; Advertisement/Publication; Personal Referral; Website; Other; * How do your personal values align with Loyola University Chicago's mission and values? (Open Ended Question)
Applicant Documents Required Documents: Resume, Cover Letter/Letter of Application; Optional Documents
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